Visited Vertu Volvo Taunton after seeing a great looking XC40 on their website. I had already received some info and a video kindly supplied by Bella. We were met by Ryan who throughout the pr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ryan was very knowledgable, polite and not pushy. He kept us updated on a regular basis on how the situation was going. Wow, what a reveal when we picked up our new car. Overall excellent experience... See more
Company replied
Visits to the Taunton branch were easy and very informative. The team are friendly and helped me find the car I wanted. Very pleased with my experience. Thank you.
Company replied
Brilliant service from Katie, Caroline and Richard in Vertu Taunton. Smooth and quick sales process, no pushing for extras, no unnecessary talk, which made me feel more comfortable than other centr... See more
Company replied
Company details
About Vertu Motors - Volvo Taunton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Priory Way, Volvo, TA1 2BB, Taunton, Somerset, United Kingdom
- 0330 012 2353
4.7
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Vertu Volvo Taunton
Visited Vertu Volvo Taunton after seeing a great looking XC40 on their website. I had already received some info and a video kindly supplied by Bella.
We were met by Ryan who throughout the process was friendly and professional. We then went for a test drive on a route that allowed me to really experience the car.
Rich then explained all the financial options open to us and we went ahead and purchased the vehicle and a service plan.
A week later and as we live some distance away and arrived by train, Ryan kindly collected us from the station and we then completed the deal. Extremely satisfied with the vehicle, the customer service and the general feeling when dealing with Vertu Volvo Taunton.
4 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Thank you for your fantastic review! We're delighted to hear that Bella, Ryan and Rich provided such a friendly and professional experience from start to finish. It's great to know you felt well looked after throughout the process and that you're enjoying your new XC40. We really appreciate your kind words and thank you for choosing Vertu Volvo Taunton. Wishing you many happy miles ahead! 🚗😊. Kind regards, Selina
Ryan was very knowledgable
Ryan was very knowledgable, polite and not pushy. He kept us updated on a regular basis on how the situation was going.
Wow, what a reveal when we picked up our new car.
Overall excellent experience.
3 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Thank you for your fantastic feedback. We’re delighted to hear that Ryan provided such knowledgeable, polite and pressure-free service throughout your experience, keeping you regularly updated along the way.
It’s great to know the handover and reveal of your new car made such an impression and helped make the whole experience so special. We truly appreciate your kind words.
Kind regards,
Matthew
Excellent Vertu Volvo Taunton
Josh was excellent at handover he explained everything nice and slowly and in simle terms so that us old folk could understand and take in the technology that this wonderful EX30 has.
Thank you Josh and all the team at Vertu Taunton
23 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Hi Paul,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that Josh provided an उत्कृष्ट handover experience, taking the time to explain everything clearly and at a pace that made the technology easy to understand.
It’s great to know you’re enjoying your EX30, and we truly appreciate your kind words about Josh and the wider team at Vertu Taunton. Your feedback means a lot to us.
Kind regards,
Liza
Brilliant service
Brilliant service from Katie, Caroline and Richard in Vertu Taunton.
Smooth and quick sales process, no pushing for extras, no unnecessary talk, which made me feel more comfortable than other centres visited recently.
Thank you!
23 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Hi Milda,
Thank you for your kind feedback. It is great to hear that Katie, Caroline and Richard provided you with such a smooth and comfortable experience, and that the process felt straightforward and pressure free.
We really appreciate you taking the time to share this and will be sure to pass your comments on to the team in Taunton.
Kind regards,
Danielle
Vertu Volvo in Taunton were awesome
Vertu Volvo in Taunton were awesome. I really can’t fault them. The customer service provided by Bella and Richard was the best I have received from any dealership. Love my new EX40 and love the service.
19 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Thank you for sharing such fantastic feedback. I’m delighted to hear how impressed you were with Vertu Volvo Taunton, and it’s wonderful that Bella and Richard provided customer service that truly stood out. Loving your new EX40 and the experience with it is exactly what we hope for.
Many thanks,
Chloe
Great service, expertly delivered!
Great welcome, thorough explanation of all the car and finance, not pushy in any way - felt very well cared for and looked after in buying my used xc90!!!!
13 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Hi Clare,
Thank you for your fantastic 5-star review!
We’re delighted to hear you felt so well looked after and that everything was explained clearly throughout your purchase. It’s great to know the team made the experience relaxed and pressure-free.
We hope you enjoy your XC90, and look forward to welcoming you back again in the future.
Kind regards,
Kerry
We liked the ‘no pressure’ sale
We liked the ‘no pressure’ sale; Josh was professional, fun and reliable to do business with. The car is awesome.
13 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Thank you for your feedback. It’s great to hear that you enjoyed the no‑pressure approach and that Josh made the experience professional, enjoyable and reliable. Even better that you’re loving the car. Many thanks, Chloe
The sales staff were extremely helpful…
The sales staff were extremely helpful without being ’pushy’ in the slightest, with everything happening when it was said it would happen.
We were needing the car in short time and this was achieved with no fuss, or hiccup whatsoever.
Thanks to Alex, Ben and Brett for the enjoyable experience. 👍👍👍
12 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Good afternoon Richard,
Thank you for your review. It’s great to hear that the team were so helpful while keeping everything relaxed and pressure‑free, and that everything happened just as expected.
We’re especially pleased that Alex, Ben, and Brett were able to arrange everything quickly for you without any fuss, making it such an enjoyable experience. 👍
Kind regards,
Dean
Staff were very helpful and made the…
Staff were very helpful and made the purchasing experience stress free
8 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Good afternoon Chris,
Thank you for your review. It’s great to hear that the team were so helpful and made your purchasing experience stress‑free — we really appreciate your feedback.
Kind regards,
Dean
Great service from all the team :)
Great service from all the team but shout out to Bella for going the extra mile for us :)
27 May 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Good morning Vicki,
Thank you for your lovely feedback! I’m really glad to hear you had such a positive experience with the team, and it’s great to know Bella made such a difference by going the extra mile for you.
Kind regards,
Dean
Katie and Richard - Exceptional
Katie and Richard from Volvo Taunton were exceptional for us in arranging our new XC90. Would recommend.
23 May 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Hi Marcel,
Thank you for your fantastic review! We’re delighted to hear Katie and Richard provided such exceptional support while arranging your new XC90.
We hope you’re enjoying your new car, and thank you again for choosing Vertu!
Kind regards,
Kerry
Very impressed with the service we…
Very impressed with the service we received from the moment we entered the building to enquire about The Volvo XC40
The staff are first class….nothing was too much to ask for.
Wouldn’t hesitate to recommend them to anyone. Many thanks
22 May 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Thank you for your fantastic feedback.
We’re delighted to hear that you were so impressed with the service from the moment you arrived, and that the team made such a strong impression. Creating a welcoming, first-class experience where nothing is too much trouble is exactly what we strive for, so it’s wonderful to know we delivered for you.
It’s also great to hear you’d recommend us to others — that really does mean a lot to the whole team.
Thank you again, and we hope you’re enjoying your Volvo XC40. We look forward to welcoming you back again in the future.
Kind regards,
Keith
Great, caring and knowledgeable service
We had prompt, courteous and very efficient service when buying a used Volvo from Vertu in Taunton - from the first enquiry to the handover of the car a few days later, we knew we were in good hands and dealing with people who knew about their product, believed in its values and cared about us as customers.
15 May 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Thank you so much for your wonderful feedback. We're delighted to hear that you received such prompt, courteous, and efficient service throughout your experience at Vertu Taunton.
It’s fantastic to know that from your initial enquiry right through to the handover, you felt you were in good hands. Building confidence and trust with our customers is incredibly important to us, so we’re especially pleased that the team’s knowledge, passion for the product, and genuine care stood out to you.
Your kind words truly mean a great deal, and we’re glad we could make the process of buying your used Volvo such a positive and reassuring experience.
Kind regards Dawn
Had great experience at Taunton Volvo
Had great experience at Taunton Volvo, Josh was great, very informative about the vehicle and good communication
14 May 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Hi there,
Thank you for your lovely feedback. We're delighted to hear you had a great experience at Volvo Taunton. It’s fantastic to know that Josh was so informative about the vehicle and maintained such good communication throughout — that really helps make the whole process smooth and enjoyable.
Your kind words are truly appreciated.
Kind regards
Dawn
Happy Days
The Vertu team in Taunton surpassed my expectations & as a result won my business. Great service to help me make a decision and a professional approach to ensure I received my new car in a timely manner.
Thank you
13 May 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Hi JP,
Thank you for your fantastic 5-star review! We’re delighted to hear that the team at Volvo Taunton surpassed your expectations and earned your business. It’s great to know you received the support you needed to make your decision, along with a professional and timely handover of your new car.
We really appreciate you taking the time to share your experience, and we hope you’re enjoying your new vehicle!
Kind regards,
Kerry
Volvo cars are amazing.
Volvo cars are amazing. But staff in Taunton was exceptional. Brilliant people thanks a lot for give me absolutely everything than I need and want. Manager fantastic and "la Vida is BELLA" with BELLA'S.
8 May 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Dear Mr Romero,
Thank you for your lovely feedback. We’re delighted to hear you’re enjoying your Volvo, and even more pleased that the team in Taunton made your experience so memorable.
It’s great to know the team provided everything you needed and that the service, including the manager, stood out to you. Your kind words really do mean a lot, and we’re glad we could make the experience such a positive one.
Kind regards,
Danielle
Visits to the Taunton branch were easy…
Visits to the Taunton branch were easy and very informative. The team are friendly and helped me find the car I wanted. Very pleased with my experience. Thank you.
29 April 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Good morning Charlie,
Thank you for your review. It’s great to hear that your visits were informative and that the friendly team helped you find the car you wanted. We’re delighted you’re pleased with your experience.
Kind regards,
Dean
Very good experience with Vertu Taunton
No pressure to buy, Kate the young lady we dealt with was brilliant. The staff at Taunton are an asset to your Company.
24 January 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Hi Louise,
Thank you for the lovely 5‑star review. It’s great to hear you had such a positive experience at Vertu Taunton, with no pressure and brilliant support from Kate throughout.
Your kind words about the whole team being an asset to the company will mean a lot to them.
Kind regards,
Kerry
Excellent Experience
Excellent customer service & first class representative of Vertu Volvo. Immaculate showroom with friendly & welcoming Receptionist. Cannot rate highly enough.
18 March 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Thank you for sharing such wonderful feedback. We’re delighted to hear you received excellent customer service and found our Vertu Volvo representative first class. It’s great to know the showroom was immaculate and that you received such a warm welcome from the receptionist.
We truly appreciate your kind words and high praise.
Kind regards,
Keith
The assistance from Caroline and crew…
The assistance from Caroline and crew made this a lot less painful than it could have been. in particular Katie went out of her way to assist.
20 March 2026
Unprompted review
Reply from Vertu Motors - Volvo Taunton
Thank you for your feedback. I’m really pleased to hear that Caroline and the team helped make the experience much easier for you, and it’s great to know Katie went above and beyond to assist. We truly appreciate you taking the time to share this.
Kind regards,
Matthew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.