When we changed our car, it felt like a personal service, tailored to our needs and Chris, Alex and the whole team were approachable, helpful and attentive without out being pushy at all. The proces... See more
Company replied
Location
Switch locationThreemilestone Industrial Estate, Threemilestone, TR4 9LD Truro, Cornwall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a really positive experience buying our brand new Volvo. Decided to part exchange our previous vehicle which we received a much better price than elsewhere. Customer service was spot on, didn’t f... See more
Company replied
We’ve recently bought a Volvo XC40 from Vertu Truro, We would like to Thank Alex Anderson for helping us choose the right car, listening to what we wanted, Excellent Service, Thank You 😊
Company replied
We have purchased a XC40 from Vertu Truro. The service we received from Chris was exceptional. He took the time to source the vehicle, provide a comprehensive overview of the features and patiently an... See more
Company replied
Company details
About Vertu Motors - Volvo Truro
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Threemilestone Industrial Estate, Threemilestone, TR4 9LD, Truro, Cornwall, United Kingdom
- 0330 012 2374
4.9
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris Chapman (Truro) has been a…
Chris Chapman (Truro) has been a delight to deal with. My new car had to be delivered to me and it arrived very quickly. The whole transaction went really smoothly and i would highly recommend.
I also love my new car :)
18 August 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Good afternoon Heidi,
Thank you for your wonderful feedback, it’s great to hear Chris was such a delight to deal with throughout your purchase. We’re delighted the delivery was arranged quickly and that the whole process went smoothly from start to finish. It’s fantastic to know you love your new car, and we really appreciate your recommendation.
Kind regards,
Dean
We’ve recently bought a Volvo XC40 from…
We’ve recently bought a Volvo XC40 from Vertu Truro,
We would like to Thank Alex Anderson for helping us choose the right car, listening to what we wanted,
Excellent Service, Thank You 😊
11 August 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Good afternoon Julia,
Thank you for your lovely feedback. It’s great to hear Alex took the time to listen to your needs and helped you choose the right car. We’re delighted you received such excellent service and hope you enjoy your new Volvo XC40.
Kind regards,
Dean
First class service
First class service from Joe, Charlie and Ben at Volvo Truro. Nothing was too much trouble when buying our new XC60
7 August 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Thank you so much for your kind words! We are so happy to hear that Joe, Charlie & Ben were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Personal service
When we changed our car, it felt like a personal service, tailored to our needs and Chris, Alex and the whole team were approachable, helpful and attentive without out being pushy at all.
The process of buying our new car was smooth, quick and made easier by the staff at Truro.
31 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Thank you so much for your kind words! We are so happy to hear that Chris & Alex were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Friendly and professional customer…
Friendly and professional customer service.
Detailed knowledge of various vehicle specifications and clear explanation of purchasing options.
31 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Good morning,
Thank you for your kind feedback, it’s great to hear you received friendly and professional service throughout. We’re pleased the team’s detailed vehicle knowledge and clear explanations helped make the purchasing process straightforward and enjoyable.
Kind regards,
Dean
From start to finish
From start to finish, Vertu Volvo Truro were very helpful. They made sure everything was as perfect as possible, and I now own my first brand new car ever.
29 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that the team at Volvo Truro provided helpful support throughout your journey and worked hard to ensure everything was as perfect as possible.
It’s especially wonderful to hear that this is your very first brand-new car. That’s such a special milestone, and we’re thrilled that we could be part of making the experience such a positive and memorable one for you.
Providing outstanding customer service from start to finish is exactly what we strive for, so your feedback means a great deal to us.
Thank you again for choosing Volvo Truro. We wish you many happy miles and unforgettable journeys in your first brand-new car.
Kind regards,
Liza.
All the staff were pleasant and…
All the staff were pleasant and demonstrated the EX30 well.
The handover of our new car was very thorough with clear explanation of the controls.
27 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Hi T Scott,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that you had a positive experience with the team at Volvo Truro.
It’s great to know that the team were friendly and helpful, and that the demonstration of the EX30 gave you a good understanding of the vehicle. We’re especially pleased that the handover was thorough and that everything was explained clearly, helping you feel confident with all the controls and features of your new car.
Thank you again for your kind feedback. We hope you enjoy every mile in your new Volvo EX30.
Kind regards,
Liza.
Reply from Vertu Motors - Volvo Truro
Thank you for your fantastic review.
We are delighted to hear that you received excellent service from start to finish. Providing a friendly, professional, and straightforward experience is exactly what we strive for, so it's wonderful to know everything went so well.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
Very friendly and efficient transaction
Very friendly and efficient transaction
22 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Hi Heiko,
Thank you for your fantastic 5-star review!
We’re delighted to hear you found the transaction friendly and efficient. Providing a smooth and enjoyable experience for our customers is always our aim.
We really appreciate your kind feedback and hope to welcome you back to Vertu Volvo Truro again soon.
Kind regards,
Kerry
Great service
All the staff in the dealership were friendly, helpful and made the process straight forward from start to finish.
15 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Thank you for taking the time to leave such a positive review. We are delighted to hear that our team made the process straightforward from start to finish.
Providing a friendly, helpful, and hassle-free experience is something we strive for every day, so it's wonderful to know that all of the staff contributed to making your journey such a positive one.
We truly appreciate your feedback and thank you for choosing us. We hope you enjoy your vehicle and look forward to welcoming you again in the future.
Kind regards,
Keith
Nothing is too much trouble
The whole team was great to deal with, but particularly Charlie Roberts. Nothing was too much trouble for Charlie and he gave us a lovely experience. Would recommend both Charlie and Volvo.
16 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Generating response Copilot said: Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with the team, and especially with Charlie Roberts. It’s great to know that nothing was too much trouble and that he helped make the whole process such an enjoyable one.
We truly appreciate your recommendation and will be sure to pass on your kind words to Charlie and the Volvo team.
Kind regards,
Matthew
The sales person and manager were…
The sales person and manager were communicative and proactive
10 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Hi Nicky,
Thank you for taking the time to leave a review.
We appreciate your feedback and thank you for choosing Volvo Truro. We hope to welcome you again in the future.
Kind regards,
Danielle
The Volvo Truro Team
XC40 Purchase
We have purchased a XC40 from Vertu Truro. The service we received from Chris was exceptional. He took the time to source the vehicle, provide a comprehensive overview of the features and patiently answer all our questions. The entire experience from choosing the vehicle to purchasing and driving home was seamless. A fantastic service, recommend Vertu Truro. Thank you Chris.
9 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Thank you for your fantastic review.
We're delighted to hear that Chris provided exceptional service throughout your XC40 purchase. It's great to know that he took the time to find the right vehicle, explain its features and answer all your questions, making the whole experience seamless from start to finish.
We really appreciate your recommendation and hope you enjoy your new XC40.
Many thanks,
Chloe
Chris Chapman & Brett were superb…
Chris Chapman & Brett were superb throughout the buying process. I couldn't have wished for better service. I would thoroughly recommend anyone considering buying a Volvo to contact them at Truro.
4 July 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Thank you for your wonderful feedback! We're delighted to hear that Chris and Brett provided such superb service throughout your buying journey. We truly appreciate your recommendation and hope you enjoy your new Volvo. 🚗😊. Kind regards, Selina
Chris Chapman gave exceptional customer service
From the beginning to the end it was so smooth choosing our new car. Chris Chapman went above and beyond. He really is a credit to the company and we will definitely continue any future purchases with Chris at Truro.
26 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Hi Claire,
Thank you for your wonderful feedback.
We’re delighted to hear your experience was smooth from start to finish and that Chris Chapman went above and beyond to support you. It’s fantastic to know he made such a positive impression and is a real credit to the team.
We truly appreciate your loyalty and look forward to supporting you again in the future.
Kind regards,
Danielle
This was our third car purchased
This was our third car purchased from Truro Volvo dealership, we always feel we get a fair deal on our existing car and the sales team make everything easy to navigate .
23 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Hi Norman,
Thank you for your fantastic 5-star review!
We’re delighted to hear you’ve returned to Vertu Volvo Truro again and continue to have such positive experiences. It’s great to know the team make everything easy to navigate and that you feel you’re getting a fair deal each time.
We really appreciate your loyalty and look forward to welcoming you back again in the future.
Kind regards,
Kerry
Excellent new car experience and…
Excellent new car experience and delighted with the EX30. Thanks to Charlie and Chris for guiding us.
19 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Hi Nick,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such an excellent experience and that you’re enjoying your new EX30 – a great choice! It’s wonderful to know Charlie and Chris guided you so well throughout the process.
We really appreciate your kind feedback and hope to see you again soon.
Kind regards,
Kerry
Had a really positive experience buying…
Had a really positive experience buying our brand new Volvo. Decided to part exchange our previous vehicle which we received a much better price than elsewhere. Customer service was spot on, didn’t feel pressured during the whole process. The staff allowed us to look around on our own and answer any questions we had. The whole process was smooth and all the staff relentlessly chased Volvo directly to allow handover to come as soon as possible.
Special thanks to Alex, Ben and Brett for their help throughout the process.
15 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience purchasing your new Volvo with us.
It’s great to know that you were pleased with the part exchange value we offered and that our team could make the whole process smooth and stress-free. We always aim to provide a relaxed environment where our customers can take their time, so it’s wonderful to hear that you felt comfortable and well-supported throughout.
I’ll be sure to pass on your kind words to Alex, Ben, and Brett – they’ll be thrilled to know their efforts made such a difference. We’re especially pleased we could help get everything ready for handover as quickly as possible for you.
Congratulations again on your new Volvo, and we hope you enjoy every mile!
Kind regards,
Keith
Vertu Volvo - excellent car, great dealership
I was looking to replace my car and had test driven various other brands of SUVs before visiting Vertu Volvo. From the ‘get go’ they were by far the best in every aspect from our initial showroom visit, to the helpfulness of the reception staff, to the test drive with Charlie Roberts in Sales and his help throughout the buying process
3 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Hi Virginia,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your experience with Vertu Volvo Truro stood out as the best compared to other brands you visited.
It’s wonderful to know that every step of your journey — from your first showroom visit to your test drive and the purchasing process — was supported so well. We’re especially pleased to hear that Charlie Roberts provided helpful and attentive service throughout, and that our reception team made a positive first impression.
Your kind feedback means a great deal to the whole team, and we’re thrilled that you had such a positive experience with us. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
We had a great experience from start to…
We had a great experience from start to finish. Alex was highly knowledgeable and found us the perfect car. The hand over covered everything in great detail meaning we were very comfortable with everything we needed to know about the car before we drove away.
2 June 2026
Unprompted review
Reply from Vertu Motors - Volvo Truro
Thank you for your fantastic review!
We’re delighted to hear that you had a great experience from start to finish and that Alex was able to find the perfect car for you. It’s especially pleasing to know that the handover was thorough and helped you feel fully confident and comfortable before driving away.
We’ll be sure to pass on your kind words to Alex—he’ll be thrilled to hear them.
We hope you enjoy every mile in your new car and look forward to welcoming you again in the future!
Kind regards,
Keith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.