Hug Life  Reviews 

4,254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and patient, taking the time to thoroughly explain options and understand individual needs. The service provided is frequently highlighted as excellent, with many people appreciating the ease of the process and the effort to secure the best possible cover. Consumers consistently report satisfaction with finding affordable plans and better deals, often saving money while receiving comprehensive protection. No significant negative feedback was consistently reported across multiple reviews, indicating a generally positive experience for all customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as professional,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently expressing satisfaction and recommending the... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received great value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more

Rated 5 out of 5 stars

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby. Jason went through everything thoroughly and found the cover at a reasonable price. I a... See more


Company details

  1. Insurance broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(4,254)

581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service - great personalized experience

Had an amazing experience after struggling to get the right cover. Helen @Hug Life went above and beyond to ensure I received the cover I needed. I would strongly recommend to anyone who wants the right life cover without fears they are going to be pressured into taking out a policy that doesn’t fit their needs.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Better deal

Very thankful that a lad called Oliver from hug life rang me when he did as I’ve been wanting to sort a better life insurance out. He told me he could help me receive a better deal and that I did. He made sure I understood it all and was there to help along the way, nice one mate.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby.
Jason went through everything thoroughly and found the cover at a reasonable price. I also struggled to find some information whcih was required and Jason advised that he would give me time to find the info and would call me back the following week. Jason followed through on this and we managed to get everything completed. Great service overall and really happy.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service @ HugLife

William our advisor was really helpful went through all the options for us and got us cover for all our needs in our budget. Couldn’t be happier!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all round

Great experience all round. Jason was able to find me much better cover than what I had previously & was very knowledgeable on all aspects of the discussion

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly

Lovely conversation with Oliver he reviewed my previous policy and answered lots of my questions then found a better policy for me going forward
Used this company about 3 years ago for the original policy and would recommend them

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service given today…

Fantastic customer service given today (17th April) by William Redgrave. Very pleasant to talk to, always reassuring I was understanding what we were discussing and was very professional. Was a pleasure sorting my life insurance out with him this morning and I feel at ease knowing I have something in place with his help and guidance. Thanks again Will

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Just professional and polite and that's all we need!

I received a call from Kelly and as usual wasn't very eager to checky insurance but something was different. Kelly wasn't pushy just professional and polite. So I went through with her and she actually saved me money and got the cover I wanted!
Well done Kelly!

10 April 2026
Unprompted review

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