Hug Mortgages Reviews 

12
TrustScore 4.5 out of 5

4.4

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Company details

  1. Mortgage broker

Written by the company

We provide an advised service. This means that we will assess your needs and make a personal recommendation for the mortgage in which you have asked us to provide a service. We act for you and not the mortgage lender in connection with the services we provide. We offer a comprehensive range of first charge mortgages from across the market, but not deals that you can only obtain by going direct to a lender.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

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4.4

All reviews

(12)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I honestly can't thank Rachel enough…

I honestly can't thank Rachel enough for the incredible support she gave me throughout the mortgage process. From the very beginning, she was professional, approachable, and completely straightforward, making what could have been a stressful experience feel smooth and manageable.

Rachel's communication was excellent—she kept me informed every step of the way and always made sure I understood what was happening. Sending documents was incredibly easy and secure, which made the whole process feel even more efficient.

I genuinely didn’t think I was in a position to get a mortgage yet, but Rachel went above and beyond to explore my options. Thanks to her hard work and dedication, she found a provider who was willing to work with my circumstances—I now have my own home!

I would highly recommend Rachel to anyone looking for honest advice, exceptional service, and real results. She’s a star! ⭐

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

In all honesty, Rachel has relieved so much stress by securing me and my partner a re-mortgage, I cannot recommend Rachel enough. I could not have done this by myself so having Rachel there to do all the hard, dirty work for us was a blessing. She was helpful and knowledgeable all the way through. She worked tirelessly to secure us a mortgage when we were certain it could not be done. You have saved us both a huge amount of money per month and saved us so much stress, Thank you!

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Rachel

Rachel at Vesta helped me and my partner secure our very first mortgage. She made sure the process was smooth and insightful, while being friendly, approachable and responsive every step of the way. If, and when, the time comes to get a new mortgage, Rachel will be our go-to!

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Our mortgage advisor was Rachel

Our mortgage advisor was Rachel - she dedicated a lot of time and effort to sort our mortgage out for us which both myself and my husband really appreciate. Would definitely use her again :)

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Honestly the BEST service ever

Honestly the BEST service ever! Dealing with a very outdated mortgage (which was wildly expensive) a name change, change of profession/earnings, adding a spouse & many other obstacles, none of which were a problem for Rachel.
It has been something that I have put off for far too long due to the amount of work needed to change our mortgage however Rachel made this an easy and smooth process (I honestly didn't think this was possible)
I cannot recommend Vesta Mortgage Services, and particularly Rachel (who is not phased by any amount of challenges) enough.
You have saved us a huge amount of money per month and saved us so much stress, Thank you!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Our fixed rate was up at the begging of…

Our fixed rate was up at the begging of October. We delt with Vesta Mortgage before and they got us a brilliant fixed rate last time. And of course they did it again. Great and friendly and are at the end of the phone no matter what questions you have to ask.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

18 months in, what a blessing

We are almost 18 months post our mortgage change which I have to say Rachel worked tirelessly to make sure we had the best available deal. She was persistent in ensuring that all was in order, and completion was seamless. We are so pleased that we took advantage of the services of Vesta, in particular Rachel. Not least that we would have been in a very difficult situation in the current financial clumate.
Thank you

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Rachel and the Vesta team were great!

Rachel and the Vesta team were great in talking through and ultimately managing the process of a new mortgage for us, in such challenging times. It made things so much easier and was well worth it for us!

I would recommend Rachel, Matt and the team to anyone looking for a new mortgage or similar in the near future, to get in touch and I'm sure they'd be able to help get you the best offer for what you personally need!

28 July 2023
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE - really pleased with Vesta

Rachel and the Vesta team have been brilliant to deal with. Amazing service, prompt responses and nothing was too much for them. I would definitely recommend Rachel and Vesta to anyone looking for a reliable mortgage broker.

3 July 2023
Unprompted review

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