Vetdispense Reviews 

456
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast postal delivery service and the highly intuitive, easy-to-navigate online platform when ordering essential prescription pet medications for their animals. Many consumers also highlight the exceptionally competitive prices compared to traditional local veterinarians, alongside the reliable support team and consistently well-packaged orders that arrive right on schedule. People often mention that the ordering process is completely straightforward and hassle-free. Some reviewers were not happy with occasional postal delivery delays, experienced unexpected extra restocking fees when returning items, or reported that their parcels arrived crushed.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting that parcels consistently arrive... See more

Service

Clients share positive opinions on service, consistently describing the experience as fast, reliable, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Price

Consumers find price to be very satisfactory, consistently noting that costs are much lower compared to local... See more

Product

Reviewers highlight positive aspects of product availability and quality. Consumers consistently report great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This site will save me just under £500 per year on medication. Really easy to use and obviously a lot cheaper than my vets. Super quick delivery. Very happy and would highly recommend.

Rated 5 out of 5 stars

I've used Vet Dispense a few times now for my cat's medication needs and this most recent time was fantastic. Not only did i get a reply to an email within about 15 minutes of me sending it, but on... See more

Rated 5 out of 5 stars

Very helpful team who answer queries very quickly indeed. Good prices. Clear website and communication. Excellent delivery options and times with Royal Mail. Items packaged very well with clear inst... See more

Company replied

Rated 5 out of 5 stars

Their site is easy to navigate , saving time , help is there if needed on chat , their delivery is so quick it is so good especially as it’s my cat’s medication , I am so grateful. Thank you

Company replied


Company details

  1. Pet shop

About Vetdispense

Information provided by various external sources

VetDispense is a UK-based online pet dispensary, we sell a complete range of pet products and vet supplies, from pet medication to dog food and pet supplies all at substantially lower prices than your vet....

Unlike some online pet pharmacies, we are run by experienced and fully qualified Veterinary Surgeons to offer you the best possible service and advice when it comes to protecting the health and well-being of your pets and livestock.

All of our pet meds are genuine, and they are from the same suppliers as your usual Vet, but at substantially lower prices.

We are registered with the Royal College of Veterinary Surgeons (RCVS) and are inspected by the Veterinary Medicines Directorate (VMD)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

456 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(456)

96 reviews in the last 12 months

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Rated 3 out of 5 stars

I was a little disappointed in the delivery…

I was a little disappointed in the delivery time, although that was a fault of Royal Mail. The packaging arrived all crushed too. Maybe consider sending through a different courier or offering the option to pay more for a quicker delivery, I would definitely pay.
Very happy with price, will order again but leave plenty of time between prescriptions.

10 September 2025
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thanks for the honest review of your experience. It would appear that most of this review relates to Royal Mail's service and not ours. We were very keen to impress you, especially as you had never used us before. I can see that we actually shipped your order just 90 minutes after you ordered it.

However, as your order was placed on a Friday afternoon, this could explain the slight delay. Rest assured that we already do use Royal Mail's premium "Tracked 24" service, but would always advise customers to order a few days before they run out.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service as usual

Great service as usual. I ordered equestrian medication with prescription. Order arrived safely and quickly. I've used this business several times and the service has always been impeccable.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Reasonably priced and delivered quickly

I ordered 2 products online from vetdispense because they were the cheapest available online . Items were delivered the next day so was really happy with the delivery timescale and the price of the goods

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Responsive and quick!

We regularly order a prescription from Vetdispense for our elderly dog. The orders are always received and dispatched quickly and well packaged. The team are very responsive whenever we send prescriptions over and quick to contact us when we have sent the wrong one! Would recommend using Vetdispense.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Ease of access on the website. Clear instructions, ease of uploading Vet’s prescription to ensure the correct medication and dosage were purchased.

Great communication re dispatch and expected delivery date of the order was much appreciated. It was well packaged and arrived in tact.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

They have a good site

They have a good site. Offer good prices. I was informed via several e-mails corespondents, and my order arrived quickly. I am very pleased and surely come back! X

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, quick dispatch and great communication! Can't fault them and will definitely use again!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy to upload prescription, and order. Super fast delivery . After checking a few online, Vetdispense were the cheapest. Will be using them every time I need my dogs medication.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve been ordering a refrigerated pet prescription through Vet Dispense for some time now. Communication is good. Delivery is always arranged as per my request and well packaged. Good price.
Very happy.

19 June 2025
Unprompted review
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Reply from Vetdispense

We’re thrilled you had a great experience

Rated 5 out of 5 stars

Great service

My order was turned around quickly and arrived within the estimated time. They have always been very helpful particularly with prescriptions - sometimes I've had to have things delivered to the vets to administer, and sometimes to my home and there has never been any problems. Highly recommend them as a service for any pet owner.

8 June 2025
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thank you so much for the amazing review!

Rated 5 out of 5 stars

My prescription order was easy to place…

My prescription order was easy to place and quickly confirmed providing the assurance I appreciate. It was delivered by Royal Mail - which I prefer to commercial couriers- within a couple of days completing a very satisfactory transaction all round.

12 June 2025
Unprompted review
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Reply from Vetdispense

Thanks for sharing your positive experience!

Rated 5 out of 5 stars

Perfect delivery of senvelgo every…

Perfect delivery of senvelgo every time super quick. No hassle and responsive and informative company.

13 June 2025
Unprompted review
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Reply from Vetdispense

We love hearing from happy customers like you!

Rated 5 out of 5 stars

Excellent, reliable service

Your company provides an excellent service and I can't recommend your company highly enough. I live in the Highlands of Scotland on the mainland and it is very difficult to get items especially Caninsulin delivered to this area which is absolutely ridiculous in this day and age - if we lived on any of the islands I could understand that it may be more difficult to meet a delivery deadline for items such as Caninsulin, however, it is very insulting to Highlanders to be treated this way.
The service your company provides is always efficient, reliable and in my opinion, outstanding - thank you so, so much.

17 June 2025
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thank you for the 5 star review

Rated 5 out of 5 stars

Recommend - Delivered on time as per their website…

Delivered on time as per their website timeframe (2/3 days) very easy process to order and upload the prescription on my phone - no hassle! I’d use again and would recommend. Price was lower than the vets and the process was smooth. Can’t comment on customer service as it was so easy I didn’t need to use them or contact them. Ideal!

12 June 2025
Unprompted review
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Reply from Vetdispense

So happy to hear you had a great experience

Rated 5 out of 5 stars

Fast postage with excellent tracking…

Fast postage with excellent tracking and visibility.
Arrived well packaged and still cold.
Would order from them again.

8 June 2025
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thanks for letting us know we’re doing it right!

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