Great food and excellent service. Vet's Kitchen dog food is really good quality and seems to be accepted by the most discerning pets. The subscription service is really handy and ensures you don't run... See more
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Review summary
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I usually get pork and potato sensitive dog food on repeat from Amazon but recently it has been out of stock and not for the first time. It's the only food that really agrees with my lurchers sensitiv... See more
Company replied
Responded quickly to a query I had. Delivery was quick and arrived well packaged. My dog has been on Vet Kitchen’s food since he was a puppy, (now coming up 12) and does well on it. Only disappointmen... See more
Couldn’t get our usual type dog food as temporarily out of stock. Customer Service apologised and advised when it will be available. Meanwhile bought same type good but for weight control and as o... See more
Company details
About Vet's Kitchen
Written by the company
At Vet’s Kitchen, we develop pet food designed to deliver real health benefits, to help dogs & cats live longer and healthier lives. We combine the expertise of our in-house veterinary practice, Vet’s Klinic, with only the highest quality ingredients, to create a range of naturally nutritious and tasty food & treats. We also offer a range of supplements for cats & dogs, to ease common health complaints.
All our recipes are hypoallergenic (formulated without Wheat, Beef or Dairy), meaning they are kind to dogs with common intolerances/ allergies. Our range of dog food covers all stages, from: Puppy (up to 1 year), Adult (1-7 years) to Senior (7+ years), all designed for a specific purpose; weight loss, sensitive stomach/ skin or with additional supplementary support for younger or older dogs.
We also pride ourselves on our supplements, most of which are suitable for both cats & dogs - to give additional support alongside their normal diet.
As part of the service we offer, we also have an in-house pet nutritionist, Fiona, who is always on hand to offer help and advice to our customers and their pets.
Visit our website for more info or to shop our range:
Contact info
Unit 3, Callenders Industrial Estate, Paddington Drive, SN57YW, Swindon, United Kingdom
- 01793 887 555
- contact@vetskitchen.co.uk
- vetskitchen.co.uk
4.5
Excellent
784 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Just the best food company I have dealt…
Just the best food company I have dealt with. I would recommend them to anyone, for their dog food and their customer quality service, which is excellent.
8 August 2024
Delivery on time as as ordered ,no fuss
6 August 2024
So easy and fast delivery.
1 August 2024
Always first-class service!
24 July 2024
My order was efficiently dealt with.
I found the product I wanted easily and at a good price. Delivery was quicker than expected.
22 July 2024
Wet food delivered in bulk and on time
Wet food delivered in bulk and on time. This is a repeat order and the third one to have a burst tray due to inadequate packing/bad handling. Hence would give 5 stars for product but only 4 including delivery.
19 July 2024
Ordered 2 lots of 12kg
Ordered 2 lots of 12kg. In the first parcel received 2 6kg bags, contacted them was told that will be sent missing 12kg. Parcel arrived with 3x2.2kg bags which is 6kg not 12kg. Still missing 6kg, safe to say that I won’t be ordering again, which is a great shame as my dog is doing well on this food health wise and seems to like it as well.
16 July 2024
Good company
11 July 2024
Bad experience with Pets Choice resolved
I was really disappointed with Pets Choice who now own Vets Kitchen. They contacted me on 19-7, sorted out my order and said that they are working on improving their customer support.
Part of my monthly subscription of dog food was out of stock. I reviewed the order on the web site, no mention of it being out of stock or an email letting me know it was out of stock so I could amend my order and get an alternative product. I received an email telling me the money has been refunded. I would not have enough dog food for the coming month. I rang customer support and was put through to a very unfriendly and unhelpful lady who said it was a new system, nothing could be done and I had received a refund. I asked to buy an alternative sack of food to make up the shortfall in the order she could not help. Update 17-7 refund is not immediate can take up to 10 days not helpful when I need another sack of dog food!
16 July 2024
Unprompted review
Good customer service
Easy to order on line, deliveries always on time. Have used Vet's Kitchen for nearly 12 years have never been disappointed with the service. I then had the shattering experience of losing my dog and having to return unused bags of dog food. The staff couldn't have been more understanding and were so very helpful and a full refund was posted straight away. For that experience alone I would fully recommend Vet's Kitchen.
17 June 2024
Competitive price
Competitive price, free postage and variety.
Sent very quickly would definately use again. Dogs love it, excellent stools.
10 July 2024
Super fast delivery and excellent…
Super fast delivery and excellent product - it’s the only light food my dog will eat!!
8 July 2024
Absolutely superb service!Extremely…
Absolutely superb service!Extremely professional,efficient and friendly representarive when I telephoned and the Vets Kitchen dog food is the best canine food possible.Great!
8 July 2024
Lack of any tracking or delivery info
No notification of when the delivery was arriving, not even on the day of arrival. Also not even any email notification to say that the order had actually been delivered - I just got home one day and found a box of dog food thrown over my gate. Very odd.
4 July 2024
Fast delivery 👍🏻
4 July 2024
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