VetsterReviews 

2,919
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,380 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and empathetic approach, making them feel supported and cared for. Many highlight the exceptional service, noting its convenience, efficiency, and the ease of accessing veterinary care, especially for pets who find clinic visits stressful. The user experience is frequently described as smooth and straightforward, with an easy-to-use platform that facilitates quick appointments and clear communication. Reviewers also appreciate the affordability of the service compared to traditional emergency vet visits. However, some customers mentioned issues with the pricing model, feeling misled by initial advertisements, and experienced problems with veterinarians being unable to prescribe medication in certain states. A few also reported technical difficulties with video connections and a lack of assistance from the company in resolving these issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, often praising its convenience, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the staff's excellent listening... See more

Price

People report positive experiences with price, often finding it affordable and cheaper than traditional vet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Michael Perry is an exceptional veterinarian. He was incredibly professional, deeply knowledgeable, and showed amazing empathy and friendliness while treating my dog. He took the time to thoroughl... See more

Company replied

Rated 5 out of 5 stars

In less that 15 minutes I felt seen, heard, immediately educated, thoroughly walked through a care plan--explained medication and why they were recommended and how it should treat my cat--then walked... See more

Company replied

Rated 5 out of 5 stars

Fast and easy to book an appointment. User friendly interface. Perfect for those situations where you don't quite need a vet emergency room visit, but are still looking for timely medical guidance.

Company replied

Rated 5 out of 5 stars

Easy to schedule appts fast and less stressful for my cat. My cat hates leaving the house and often becomes stressed, hissing and even fighting. This sometimes means I need to administer medication to... See more

Company replied


Company details

  1. Veterinarian
  2. Animal Hospital
  3. Emergency veterinarian service
  4. Veterinary Pharmacy

About Vetster

Written by the company




Vetster offers 24/7 on demand, online veterinary appointments anytime, anywhere.

descriptive text

We know there’s nao such thing as a simple vet visit. Car rides, waiting rooms, and unfamiliar people can be stressful for your pet. Plus busy schedules, limited availability, and the uncertainty of your bill can be a source of anxiety for you. With Vetster, there’s no more waiting or guessing.

Select a time convenient for you and video chat with a Vetster veterinarian from the comfort of your home, while travelling, or at work. Choose from thousands of licensed veterinarians based on their specialty, location, or availability and see their flat-rate fee upfront. For emergencies, check ups, prescriptions*, and everything in between, take control of your pet’s health anytime, anywhere with Vetster.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,919)

1,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional and convenient advice…

Very professional and convenient advice and care for my dog at an excellent price for the service.

26 June 2026
Vetster logo

Reply from Vetster

Hi Carol,

It's great to hear that you found the advice and care for your dog to be both professional and convenient, and that you felt it was an excellent value. Thank you for sharing!

Rated 5 out of 5 stars

Help

Easy to book, Helped make a treatment plan

25 June 2026
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Reply from Vetster

Hi Vanessa,

That's wonderful to hear that your Vetster appointment went well. Thanks for sharing!

Rated 5 out of 5 stars

Wow!

Wow - what a great service.

24 June 2026
Vetster logo

Reply from Vetster

Hi Julie, that's great to hear that your Vetster appointment went well. Thank you for sharing your experience!

Rated 5 out of 5 stars

Great availability of vets

Great availability of vets, outstanding vet quality, quick availability of prescriptions.

23 June 2026
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Reply from Vetster

Hi David, that's great to hear that your Vetster appointment went well. Thank you for sharing!

Rated 5 out of 5 stars

I selected Dr. Martin

I selected Dr. Martin from the various bios of participating vets who work with Sure Med. I wanted someone more experienced b/c this was (at least) my 3rd app't for the same issue. Dr. Martin was exactly what I was looking for. She didn't jump to a prescription but listened to what I had been trying regarding my dog's eye issues. I like when a doctor suggests something easy--THEN--if that doesn't work, we'll try this, and if that doesn't work, we can try THIS. Thank you, Dr. Martin.

23 June 2026
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Reply from Vetster

Hi Cathy,

Thank you for sharing your experience with Vetster and Dr Martin! It's wonderful to know that his approach to your dog's eye issues was exactly what you were looking for.

Rated 5 out of 5 stars

Very helpful

Was very quick and easy to use and very helpful.

23 June 2026
Vetster logo

Reply from Vetster

Thanks Honnie,

We're glad it was quick, easy, and helpful. Thank you!

Rated 5 out of 5 stars

Great vet

Great vet, very responsive.

22 June 2026
Vetster logo

Reply from Vetster

Hi Lisa,

Thank you for sharing that you had a great experience with Vetster!

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Affordable pricing. Amazing vet.

22 June 2026
Vetster logo

Reply from Vetster

Thanks Patti,

We're so glad you had a positive experience with us. We appreciate your kind words!

Rated 5 out of 5 stars

It was fast and easy

It was fast and easy. I loved that I had direct access to the veterinarian rather than a tech and a just a few seconds with one.

22 June 2026
Vetster logo

Reply from Vetster

Hi Dan,

Great to hear you loved direct access to a Vetster veterinarian. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

No Stress

Easy. Not stressful for myself or my pet. My pet didn’t even realize he was with a Vet having an exam. My issues could be seen through the camera and the vet was knowledgeable.

22 June 2026
Vetster logo

Reply from Vetster

Hi Laura,

Great to hear we could make the vet experience easy and stress-free for you and your pet! It's wonderful to hear your Vetster vet's expertise shone through.

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