VetsterReviews 

2,919
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,380 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and empathetic approach, making them feel supported and cared for. Many highlight the exceptional service, noting its convenience, efficiency, and the ease of accessing veterinary care, especially for pets who find clinic visits stressful. The user experience is frequently described as smooth and straightforward, with an easy-to-use platform that facilitates quick appointments and clear communication. Reviewers also appreciate the affordability of the service compared to traditional emergency vet visits. However, some customers mentioned issues with the pricing model, feeling misled by initial advertisements, and experienced problems with veterinarians being unable to prescribe medication in certain states. A few also reported technical difficulties with video connections and a lack of assistance from the company in resolving these issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, often praising its convenience, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the staff's excellent listening... See more

Price

People report positive experiences with price, often finding it affordable and cheaper than traditional vet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Michael Perry is an exceptional veterinarian. He was incredibly professional, deeply knowledgeable, and showed amazing empathy and friendliness while treating my dog. He took the time to thoroughl... See more

Company replied

Rated 5 out of 5 stars

In less that 15 minutes I felt seen, heard, immediately educated, thoroughly walked through a care plan--explained medication and why they were recommended and how it should treat my cat--then walked... See more

Company replied

Rated 5 out of 5 stars

Fast and easy to book an appointment. User friendly interface. Perfect for those situations where you don't quite need a vet emergency room visit, but are still looking for timely medical guidance.

Company replied

Rated 5 out of 5 stars

Easy to schedule appts fast and less stressful for my cat. My cat hates leaving the house and often becomes stressed, hissing and even fighting. This sometimes means I need to administer medication to... See more

Company replied


Company details

  1. Veterinarian
  2. Animal Hospital
  3. Emergency veterinarian service
  4. Veterinary Pharmacy

About Vetster

Written by the company




Vetster offers 24/7 on demand, online veterinary appointments anytime, anywhere.

descriptive text

We know there’s nao such thing as a simple vet visit. Car rides, waiting rooms, and unfamiliar people can be stressful for your pet. Plus busy schedules, limited availability, and the uncertainty of your bill can be a source of anxiety for you. With Vetster, there’s no more waiting or guessing.

Select a time convenient for you and video chat with a Vetster veterinarian from the comfort of your home, while travelling, or at work. Choose from thousands of licensed veterinarians based on their specialty, location, or availability and see their flat-rate fee upfront. For emergencies, check ups, prescriptions*, and everything in between, take control of your pet’s health anytime, anywhere with Vetster.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

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4.9

All reviews

(2,919)

1,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice vet

Nice vet. Asked a lot of relevant questions to give a recommendation

11 June 2026
Vetster logo

Reply from Vetster

Hi Charla,

We're glad you had a positive experience with your Vetster vet. Thank you for sharing!

Rated 5 out of 5 stars

Dr McIntyre was very helpful

Dr McIntyre was very helpful
in explaining diagnostics, treatment and prognosis.

10 June 2026
Vetster logo

Reply from Vetster

Thanks for 5 stars Jessica,

We are glad Dr. McIntyre provided such clear and helpful explanations!

Rated 5 out of 5 stars

Very helpful

This so so convenient. We have used Vester multiple times for our many pets. Has saved us a lot of money, especially on the weekends.

11 June 2026
Vetster logo

Reply from Vetster

Thank you Sarah,

We are so happy to hear that Vetster has been convenient and saved you money, especially on weekends! Thank you for your kind words!

Rated 5 out of 5 stars

Dr.Sree Rao

Dr. Was knowledgeable, kind and had an intervention.

10 June 2026
Vetster logo

Reply from Vetster

Hi Demi,

We're so glad to hear this! Thank you for sharing your experience with Dr Rao! We appreciate your kind words and 5-star review.

Rated 5 out of 5 stars

What a relief!

What a relief to be able to access a vet so easily! I was reluctant at first because I’m not really comfortable doing things online. But this experience was great. Thanks for offering such a valuable service.

10 June 2026
Vetster logo

Reply from Vetster

Thank you Wendy,

We are so pleased to hear that Vetster provided such a positive and convenient experience for you.

Rated 5 out of 5 stars

Wonderful vet

She would very helpful and not only with my dog not feeling well but also with me being new to this and helping me with making a phone call on my sound wouldn't work very pleasant and nice tend to be very genuinely concerned with the dog's health but definitely see her again

10 June 2026
Vetster logo

Reply from Vetster

Hi Laura,

Thank you for sharing your kind feedback! We're so glad to hear we could provide such a positive and helpful experience for both you and your dog.

Rated 5 out of 5 stars

Dr Roy is a great vet

Dr Roy is a great vet who listens and cares for your pets health

10 June 2026
Vetster logo

Reply from Vetster

Thanks Andrea,

We're glad you had a great visit with Dr Roy!

Rated 5 out of 5 stars

Very good

Very good, very helpful doctors

10 June 2026
Vetster logo

Reply from Vetster

Thanks Dominic,

We're glad to hear your Vetster appointment went well. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Professional and helpful advice

Dr. Damian Levisman was a very helpful and professional vet and address all of my pets needs.

9 June 2026
Vetster logo

Reply from Vetster

Hi Melissa,

We're so glad you found Dr. Levisman helpful and professional, and that he addressed all your pet's needs. Thank you for sharing!

Rated 5 out of 5 stars

Caring

Easy access to a professional and caring vet.

8 June 2026
Vetster logo

Reply from Vetster

Hi Sandra, it's wonderful to hear that your Vetster appointment went well. Thank you for the 5-stars!

Rated 5 out of 5 stars
Vetster logo

Reply from Vetster

Hi Paul, we're glad to hear you had a great experience with Vetster. Thanks for sharing!

Rated 5 out of 5 stars

Excellent

Excellent, friendly, helpful

8 June 2026
Vetster logo

Reply from Vetster

We're really glad to hear that your Vetster appointment went well. Thank you for sharing your experience!

Rated 5 out of 5 stars

Just fantastic!!!

This is so much nicer than dealing with carriers, driving and the trauma just for flea & tick treatment!! 💕
Thank you!!

7 June 2026
Vetster logo

Reply from Vetster

Hi Danielle, it's wonderful to hear that your Vetster appointment went well, and that we could make this a stress-free experience for you and your pets! Thank you for the 5 stars!

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