Ordered twice prior to this occasion. In this instance, ordered the same worming meds as previously on the 8th sept. They state order was sent on the 10th but no postage confirmation email received so... See more
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See what reviewers are saying
Brilliant service, Simon (customer service) was very helpful and efficient when I rang to change my order and I received my goods quite quickly. I will definitely be ordering from Vet Supply again.... See more
Placed a large order. They rang to tell me that half my order was unavailable. Then tracking information for the remaining order was incorrect. One item arrived and still waiting 4 weeks for my cat fo... See more
Purchased Revolution for my dogs, to 2 weeks to arrive, tried calling 3 times, emailed twice, didn't respond to emails but had a chance too speak to someone with no help just keep saying 3 - 10 busi... See more
Company details
Written by the company
Vetsupply.com.au has been established to make pet care affordable and convenient. Our extensive experience in pet supplies industry and love for animals has helped us deliver authentic and quality pet products to customers.
Contact info
1/106-108, Station Road,, 2147, Seven Hills, Australia
- 1300-838-787
- support@vetsupply.com.au
- vetsupply.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 1 week
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Timely, accurate, easy to order
Sent what was ordered in a timely manner. Relatively easy ordering process.
Easy to use website
Easy to use website, has the products I need at great prices, which is really appreciated.
Easy and Simple. Great Prices
It was a good experience shopping with Vet Supply. I was able find my stuff easily and the check out process was simple. Best thing was the prices on top of that I got an extra discount. They also offer free shipping.
best prices
best prices, easy purchasing experience and had what I needed. hopefully speedy postage too.
Great price and quick delivery
Very easy to order, fantastic and very competitive pricing with quick delivery. Bonus points cut cost even further. I highly recommend Vet Supply
Best price and fast delivery
Not sure business is legit!
I called regarding a sale they have on their website and the man I spoke to said he had no idea what sale I was referring to because he just worked in customer service. He said I would have to email them to find out about the promotion. I replied that anyone in customer service would know what current sale the company had and that I advised he had lost a sale because this made me doubt the legitimacy of the website. The person I spoke to was most definitely not in Australia. A few minutes went by and I received a call back from the man and he said the sale I was referring to was...he just read it off the website verbatim. Not sure this is a trustworthy site, a lot of reviews seem to be fake and there are a lot of negate reviews regarding wrong items sent, no items sent, no tracking details provided, no response to emails or calls etc.
I will never order through vet supply…
I will never order through vet supply again.
I placed a $90 order in Jan and have still not received in April. Clearly it is not coming.
Phone calls and emails have not achieved anything.
STAY AWAY FROM THIS BUSINESS
This company is not a good business to deal with. They say at the top of their home page - FREE SHIPPING & NEXT DAY DESPATCH - This is not an Australian company! There are plenty of little Aussie businesses that will take care of you and your pets. STAY AWAY FROM VETSUPPLY!
Fantastic
Vetsupply is to be praised as we have experienced a fantastic service. Quality products priced cheaper than most other suppliers, despatch and delivery were extremely efficiently handled. First time we have used Vetsupply but definitely will use again. We would highly recommend, with thanks!
I’ve never had a problem with vetsupply…
I’ve never had a problem with vetsupply orders have always come at a reasonable time. Prices are better than any other prices I have seen. Would recommend highly
Will definitely purchase from them again :)
Quick and easy purchase, great overall experience, totally happy with products and will definitely be purchasing from them again :)
I was buying all our flea stuffs from a…
I was buying all our flea stuffs from a local store near me but my friend suggested me this site. I was taken a back after comparing the prices with the store I was buying previously. Its been six months since I'm buying now from here and I have nothing to complain about the company.
Have purchased from Vet Supply…
Have purchased from Vet Supply previously.Good prices and quick delivery Thank-you
Good prices and fast delivery
Good prices and fast delivery. I love this website!
The prices are cheaper than anywhere…
The prices are cheaper than anywhere else, shipping is quick and product arrives intact, plus they have always coupons to get further discounts, couldn’t be happier with this company
Wrong Product? Too bad.
My collective family purchased an item, they sent the wrong item and basically said in politer terms "suck it up this will also work". The item wasn't entirely suitable despite the claim. There is a difference between things designed for cats exclusively, and for dogs.
The false advertisement and failure to provide advertised product is a breach of consumer law. The company deserves to have the ACCC investigate. The lower star reviews on product-review don't fill me with confidence about this company either.
In all, poor customer service, false advertising, and on top of that they don't allow low star product reviews on their website. Seems suspicious they would provide bad service and then actively prevent a reflective review.
Dodgy company.
Purchased Revolution for my dogs
Purchased Revolution for my dogs, to 2 weeks to arrive, tried calling 3 times, emailed twice, didn't respond to emails but had a chance too speak to someone with no help just keep saying 3 - 10 business days.................says there is tracking but thatis not true, they don't provide tracking even thought it is standard with all parcel postage
use pet circle much better and it only takes 3-4 days from NSW......
Extremely Slow Delivery
Product was fine but their delivery timeframe of 3-10 days is a joke. My order took over 10 business days to arrive from NSW to Brisbane. When I emailed them about this they were unable to provide any info or tracking for my parcel and merely told me to wait until after 10 business days before contacting them. I don't live in a rural or remote area, so 10 days delivery is ridiculous. Don't buy from this website if you want your item/s within a reasonable amount of time.
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