Ordered twice prior to this occasion. In this instance, ordered the same worming meds as previously on the 8th sept. They state order was sent on the 10th but no postage confirmation email received so... See more
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Brilliant service, Simon (customer service) was very helpful and efficient when I rang to change my order and I received my goods quite quickly. I will definitely be ordering from Vet Supply again.... See more
Placed a large order. They rang to tell me that half my order was unavailable. Then tracking information for the remaining order was incorrect. One item arrived and still waiting 4 weeks for my cat fo... See more
Purchased Revolution for my dogs, to 2 weeks to arrive, tried calling 3 times, emailed twice, didn't respond to emails but had a chance too speak to someone with no help just keep saying 3 - 10 busi... See more
Company details
Written by the company
Vetsupply.com.au has been established to make pet care affordable and convenient. Our extensive experience in pet supplies industry and love for animals has helped us deliver authentic and quality pet products to customers.
Contact info
1/106-108, Station Road,, 2147, Seven Hills, Australia
- 1300-838-787
- support@vetsupply.com.au
- vetsupply.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 1 week
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Website not up to date with stock availability
I ordered online for products that appeared to be in stock. I then received a voice mail from a phone number my phone tagged as suspected spam telling me one item was out of stock and I needed to call. I checked the website number first and called. Very bad line and difficult to understand. I asked them to email me, no email sent. After a second call I advised the change in my order but they would only take my credit card over the phone. I asked for an email invoice but they will not do this. Dodgy and not safe in a world of credit card fraud. I was given a refund for the out of stock product, which I still need to buy, but I can't trust their website to know if items are in stock so may have to go through this all over again. Be very wary of ordering off their website.
I ordered advocate flea treatment and…
I ordered advocate flea treatment and some how nextgard was in my basket (which I definitely did not order as my dog has reacted to Nextgard) and payment went through and the customer service was not so great, told me I had to pay for their mistake with paying for posting it back!! This is not my fault, their website is dodgy all there email's went to my junk mail so I had no idea until it arrived (in rather unprofessional packaging)
I didn't get my parcel and being ball passed
I didn't get my parcel. Checked with the vetsupply and they said courier has delivered and asked me to go to the courier company. I checked with the courier company, they said it is delivered and asked me to check with the vet supply. Firstly, I have never got notified that my parcel is delivered. Secondly, the parcel was placed in the unsafe place (my mailbox is next to the busy street). When I requested to log a complaint, vetsupply said as the parcel is delivered, they cannot log a complaint. This is disappointing company and service.
Great place for pet's needs
I have used vetsupply.com.au several times. They are always a great price with good products and quickly arrive well packaged.
Price are reasonable and ship out very…
Price are reasonable and ship out very quickly. Your customer services are very helpful.
Fast and well priced.
Great value for products
Great value for products. Quick delivery. Always a pleasure to shop.
Very easy to order supplies online
Very easy to order supplies online. Great discounts and prices with very prompt, secure delivery and tracking advice
Good to buy from
Have always had a positive experience. Easy to order, quick to deliver. Thank you.
Always use VetSupply
Always use VetSupply, best prices, authentic product and fast delivery.
I would highly recommend VetSupply
I would highly recommend VetSupply, as their range of products and their prices are the lowest I have found so far. As I have 2 tiny dogs each month I need products for them, so VetSupply make it affordable. Thank you VetSupply.
excellent company fast delivery and…
excellent company fast delivery and great products...
Not Quite 5 ⭐️
Ok , it would have been 5* because the delivery was extremely fast.
It got 4 stars as the product I wanted was unavailable ( and it now looks like will no longer be on offer. I wanted Revolution Blue which covered my neighbours cats within having to worry if they have grown past the 4 kg, or 5 kg mark. I buy the largest Revolution for my two as they are 8 and 9 kg( that’s conservative estimate at this point) and I am happy with that product. Revolution is a great product that covers pretty much everything you need to be covered. However the spot on for smaller cats that is now divided into number of weight categories is a lot more expensive the Revolution Blue was.
I have ordered Advocate for under 4kg and hope the young male is still in that category. If he passes that he will have to have different weight spot on the his mother, which will be a pain in ordering two separate products. Advocate will do the job, hopefully. And as I said it was incredibly fast delivery.
Very quick deleiveres and a good company
Easy to use site and quick to checkout…
Easy to use site and quick to checkout out order
I live in a retirement village
I live in a retirement village, and I found your site via social media, I was so impressed and pleased with the quality, prompt delivery and price of the product I bought that i recommended to a few of my friends in the retirement village who are equally pleased .
Thank you for your service.
Delivery is always fast and I cannot by…
Delivery is always fast and I cannot by Nexgard cheaper anywhere.
My purchase of Advocate for cats
The goods were delivered in excellent condition and very promptly. Advocate for cats is excellent as it kills fleas and worms including Lungworms. The price was good and the shipping was free.
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