Very friendly and accommodating staff, with excellent communication via phone and WhatsApp. Check-in and check-out were quick and easy. The car could have been a bit cleaner, and there was a small iss... See more
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Only bad thing was, that the car wasn't completely fueled when we got it and it is impossible to refuel it in the end to the same level, so we just gave it back full. Also there is no parking disc i... See more
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The overall service and car itself was good. Only issues are they do not seem to have a damage record of each car and therefor you need to proof damage was already there (need photos) when you got the... See more
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New car…..short wait time when we arrived but that was luck….. much longer when leaving……check in room v hot…..no issues provided you have all requirements…… two other customers having issues but don’... See more
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Un viaggio ben organizzato fa la differenza. Con Vettura, il noleggio è semplice e senza pensieri, sia per le vacanze che per il lavoro. Offriamo un servizio trasparente e affidabile, con attenzione alla qualità e ai dettagli. Siamo presenti a Olbia, Cagliari e Alghero, vicino agli aeroporti, per garantirti un ritiro rapido. Puoi anche prendere l’auto in una città e riconsegnarla in un’altra, con la massima flessibilità. Proponiamo soluzioni su misura, senza sorprese, con protezioni auto pensate per offrirti tranquillità. Il nostro team è a disposizione prima, durante e dopo il noleggio. Con Vettura sai sempre cosa aspettarti: un servizio efficiente e senza complicazioni. Il tuo viaggio in Sardegna inizia qui. Scegli Vettura.
Contact info
Via Dei Panettieri, 9, 07026, Olbia, Italy
- +39 333 2055671
- info@vettura.eu
- vettura.eu
4.1
Great
1k reviews
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Replied to 32% of negative reviews
Typically replies within 1 week
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Frustration with the check-in and deposit process
The car we received was exactly what we expected. Returning the car was also straightforward, and overall, we had no issues with the vehicle itself.
However, we did encounter a problem during the check-in process. I booked the car through Check24, including their insurance. At check-in, the Vettura employee informed us that we needed to pay a deposit of €1300 via credit card. The issue is that many banks now issue credit cards without explicitly labeling them as such on the card. Regardless of how many cards we offered, the Vettura employee refused to accept any of them. Paying in cash was also not an option.
We were left with only two choices: either look for another rental company or purchase Vettura’s premium insurance—which, in our case, would have cost more than €300 extra. This insurance could be paid with any card and waived the need for a large deposit.
Honestly, the whole situation felt more like a scheme to extract more money from us, and it was incredibly frustrating. I probably would have looked for a different rental company if it hadn’t been so late in the day. This check-in issue significantly soured our experience. Hopefully, the company will reconsider its policy regarding deposits.
A minor note: the car had to be washed before returning it. I’m not sure if this is standard practice in Sardinia now, but I’ve never had to do this in any other location—including on previous trips to Sardinia.
25 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Denis,
Thank you for taking the time to share your feedback. We're pleased to hear that the car and the return process met your expectations, but we would also like to respond in detail to the concerns you raised during check-in.
First and foremost, we would like to clarify that the requirement for a credit card deposit is not something communicated by our staff at the counter as a surprise — it is a standard condition clearly specified at every stage of the booking process.
The requirement for a credit card deposit appears:
On the offer’s conditions shown before payment,
In the confirmation email,
And most explicitly, in the voucher you received and printed before arrival.
If there was any misunderstanding about the type of card required, it is unfortunate, but we must point out that this is not due to Vettura staff, but rather to a possible lack of clarity from your bank about the actual nature of the card, or a lack of attention during the reading of the terms provided.
We are entrusted with vehicles ranging in value from €15,000 to €50,000, and in the absence of full coverage, we must request a valid credit card in the driver’s name to hold a deposit. This is standard practice across the industry and provides us with the security needed to entrust a valuable asset to a private individual for a set period.
When a customer does not have a usable credit card, the only alternative we can offer is the purchase of Platinum coverage, which reduces the customer’s liability and allows us to accept other forms of payment, such as debit cards.
We understand that this situation may have caused frustration, but it was not an attempt to upsell: it was simply the only way to allow you to proceed without meeting the original guarantee conditions.
Regarding your note on cleanliness: we ask that the car be returned in a condition reasonably similar to the one in which it was received. This means that:
The exterior must be clean enough to inspect for possible damage,
The interior must not contain waste, stains, or dirt requiring extra cleaning or sanitation.
This is not specific to Sardinia, nor to Vettura — it’s a common expectation across most professional rental agencies worldwide.
We do regret that the check-in experience negatively affected your impression. Considering that the vehicle, return process, and overall service met expectations, your rating feels unnecessarily harsh. We hope this explanation has clarified our policies, and we would be glad to welcome you again under better conditions.
Easy rental. Would have no problem using again
Would have been 5 stars but the car was not clean when we received it. Agent was very apologetic. Apart from that we got picked up quickly and dropped back at the airport on return with no issues. Location was easy to find to return the car. Everyone I had contact with was friendly and efficient.
13 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Andrew,
Thank you for your feedback.
All our vehicles are carefully cleaned inside and out before each rental, following precise procedures. If in your case the result wasn’t up to expectations, we regret the inconvenience and appreciate your note — it’s the kind of input that helps us keep standards high.
We’re glad the rest of the rental worked well and hope to see you again.
Reply from Vettura - autonoleggio / car rental
Dear Carsten,
thank you for sharing your experience. It is good to hear that both the vehicle and the punctuality of our service contributed positively to your rental. We place particular attention on these two aspects, as they are key to ensuring a smooth and reliable journey.
We would be glad to assist you again on your future visits to Sardinia.
Fast and easy execution
24 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Holger,
thank you for your review. We are pleased that the rental process met your expectations in terms of efficiency — speed and clarity at pick-up and return are aspects we pay close attention to, so that the focus can remain on your trip rather than on formalities.
We look forward to welcoming you again on your next journey.
They have good cars!
23 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Stan,
thank you for your feedback. We are glad to know that the quality of our vehicles stood out during your rental, as we dedicate constant care to their maintenance and renewal to ensure comfort and safety.
We hope to see you again on your next trip to Sardinia.
I completely satisfied this company
I completely satisfied this company: transfer, location, staff, auto, everything were good
20 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Sergiy,
Thank you for your kind words.
It’s good to hear that every part of the rental — from the transfer to the car itself — matched your expectations. At Vettura we work to keep all these elements aligned, because only together do they create a smooth experience.
Reply from Vettura - autonoleggio / car rental
Dear Fred,
Thank you for your feedback.
At Vettura, we value both timing and attitude — a well-organized rental means little without the ability to welcome and assist with clarity and respect.
We’re glad you experienced that balance during your rental.
Long waiting times good price
Had to wait 40 min outside to get the shuttle from airport to rental office. Then it took quite a while to get a car
Regarding delivery it took 55 min from arriving the rental office and until drop off at the airport.
20 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Aslak,
Thank you for your feedback. You're right to express frustration — waiting times like the ones you experienced do not reflect the level of service we aim to provide. We do our best to schedule each handover in advance to ensure a smooth and timely process, but unfortunately, when several delays overlap or a vehicle is not yet ready, the consequences fall on the customer — and we truly regret that.
Our Customer Service team has sent you an email including a gesture of goodwill in light of what occurred.
We hope to have the opportunity to serve you again under better circumstances.
Reply from Vettura - autonoleggio / car rental
Dear Henry,
Thank you.
Speed matters, especially when it comes without confusion or shortcuts. We're glad the check-in and return were handled with the right timing.
Very Good car with Much property
18 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Pierre,
Thank you for your feedback.
We’re glad the car met your expectations in terms of condition and features — we pay close attention to the preparation of each vehicle before delivery to ensure it’s ready to serve without complications.
Everything went smoothly
Everything went smoothly. Without much discussion about additional insurance or anything like that. We had to pay separately for the additional driver we had booked, but this was also described.
We were advised to take a video of the condition of the car when we picked it up. I thought that was great to prevent any damage.
The only thing that could have been included in the confirmation was a reference to the pick-up location for the transfer.
We would gladly hire a car here again.
14 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Peter,
Thank you for your detailed feedback.
Clarity, especially around extras and conditions, is key — and we’re glad everything unfolded as expected, without pressure or surprises. The tip about filming the car is something we always recommend: it protects both sides and keeps things transparent from the very beginning.
Noted about the pick-up point indication — that’s a useful remark, and we’ll make sure it's better highlighted in future confirmations.
We’d be happy to see you again.
Fast and easy
All was very fast arranged. The car was clean and technically ok. Very smooth and easy way of service.
10 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Marcin,
Thank you for your feedback.
Quick handling and a well-prepared car are the basics — but they matter. We're glad everything was in place so you could start your trip without delay or hassle.
Grait experience
Grait experience. All vent smooth from picking up till drop off.
Thank you.
15 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Kieran,
Thank you for your message.
When timing, communication, and vehicle condition are handled properly, the process works as it should — without interruptions or unnecessary steps. That’s what makes a rental service useful, not just functional.
We appreciate your feedback.
We booked a car and as part of the…
We booked a car and as part of the package organised Insurance on the same link.
When we got to pick up the car, we were advised that the Insurance did not apply and we had to pay extra, using their Insurance.. They would not accept my wife's credit card on the booking that I had made as a surprise for our 30th Anniversary and then charged us an additional €650.00 to cover this loophole....
Do not go near them and do not trust them as they are robbers and clearly enjoy talking among themselves laughing at their scam.....
7 June 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Richard,
We have read your review and, as already done via the Trustpilot platform, we kindly requested further details in order to trace your rental agreement. However, we have not received any information that would allow us to identify your booking.
The data provided does not correspond to any reservation in our system, and without a contract number or the full name of the main driver, we are unable to perform any verification or respond to your claims with proper context.
Should you wish to clarify your experience, we remain available to review the case in full and provide an accurate, fact-based reply — but we can only do so once we are able to identify the rental.
All's well that ends well.
UPDATE: Juli 20th, refund collected after 15 days. Mille grazie.
2nd Update Juli 24th:
We have a small suggestion for Vettura: please inform customers that the bank may take up to 15 days to release the funds. We were told it would take 2 to 3 days, which created certain expectations — expectations that turned out to be unrealistic.
That said, we are very happy with the services and support provided by Vettura. See you next time in Olbia!
Abbiamo un piccolo suggerimento per Vettura: sarebbe utile informare i clienti che la banca può impiegare fino a 15 giorni per rilasciare i fondi. A noi era stato detto che sarebbero serviti 2 o 3 giorni, il che ha creato delle aspettative — aspettative che poi si sono rivelate non realistiche.
Detto ciò, siamo molto soddisfatti dei servizi e dell’assistenza offerti da Vettura. Alla prossima volta a Olbia!
====================================
Original message
I’ve been waiting since July 4th for the refund of my €1000 deposit.
Where is the refund? Contract no. 25-001-2182.
Attendo dal 4 luglio u.s. il rimborso della mia cauzione di €1000.
Dov'è il rimborso? Contratto n. 25-001-2182.
14 July 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Paulus,
Thank you for your update — we’re glad to hear the deposit has now been returned.
To clarify: as per our internal procedure, the pre-authorisation is automatically released by our team once the vehicle has been returned and all checks have been completed. In your specific case, the release request was processed on July 4th, the same day you returned the car. From that moment on, the timeline depends solely on the processing speed of your bank, which can vary based on the institution, the type of card, and contractual conditions.
Our Customer Service has also sent you the official release confirmation with the exact date and time of the operation. For any remaining issue or delay, we kindly suggest following up directly with your bank, as there is no further action we can take once the authorisation is released.
We ask for your understanding: we acted transparently and professionally, and for this reason we feel your star rating is particularly severe considering the quality and correctness of the service provided.
We hope to welcome you again in the future under more favourable circumstances.
================
Gentile Paulus,
I nostri operatori cercano sempre di comunicare le informazioni più precise ed utili per il cliente. Come lei suggerisce, è nostra prassi specificare che il deposito è stato sbloccato da Vettura in chiusura contratto e da quel momento i sistemi bancari recepiranno l'informazione con delle tempistiche variabili. Nella maggior parte dei casi entro due giorni, in altre situazioni potrebbe essere necessario aspettare la fine del mese in corso o 2/3 settimane.
Evidentemente nel suo caso non le è stata fornita l'informazione completa.
Grazie per le belle parole riguardo il nostro servizio di noleggio e della nostra disponibilità ad assistervi.
Deposit release
I take back my previous comment regarding holding the deposit. The money was withheld for 30 days due to mastercard rules. However, still not 5 stars, because the company reacted to my earlier inquiry about withheld deposit only after I submitted a bad review :)
21 June 2025
Reply from Vettura - autonoleggio / car rental
Dear Donatas,
Thank you for your message. We understand your concern, but we would like to clarify — as we have already done privately by email — that the release of the deposit does not depend on us once the return process is completed.
In your case, the release request was submitted by our system at the time of drop-off. The actual crediting of the amount is handled entirely by your bank, according to their internal policies and timeframes, which may vary depending on the type of card and contractual conditions.
We’ve also sent you the confirmation of the release operation as proof. We’re sorry for the misunderstanding, but the delay is not due to any action or omission on our part.
Reply from Vettura - autonoleggio / car rental
Dear Blerina,
Thank you for your feedback.
We're glad the overall experience was a positive one. If there’s anything you feel could be improved next time, we’re always listening — details matter.
Everything went fine from collecting…
Everything went fine from collecting the car and returning it. Thanks.
11 June 2025
Reply from Vettura - autonoleggio / car rental
Dear Colin,
Thank you for choosing Vettura.
We aim to keep each step of the rental process clear and reliable, from pick-up to return, so that practical matters never get in the way of your journey.
It’s good to know that everything worked as it should.
Vettura, Olbia: customer service?
Vettura, Olbia Airport
Upon arrival at Vettura, we were informed that we would have to wait 50 minutes due to a previous customer returning the car late. While the vehicle had already arrived and was visibly waiting in line for cleaning, no steps were taken by the staff to expedite the process, despite us pointing this out.
Even 52 minutes after the scheduled rental time, we still had not received a car. The service was disappointing, and the timing was poorly managed, especially considering that the rental was prepaid and the customer was kept waiting without any proactive response from the company.
Overall, this was a frustrating experience with poor customer service and a lack of professionalism in handling delay.
12 July 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Ole,
We have read your review and, as already done via the Trustpilot platform, we kindly requested further details in order to trace your rental agreement. However, we have not received any information that would allow us to identify your booking.
The data provided does not correspond to any reservation in our system, and without a contract number or the full name of the main driver, we are unable to perform any verification or respond to your claims with proper context.
Should you wish to clarify your experience, we remain available to review the case in full and provide an accurate, fact-based reply — but we can only do so once we are able to identify the rental.
We got brand new car
We got brand new car, all worked well, also the return procedure was without problems.
10 July 2025
Reply from Vettura - autonoleggio / car rental
Dear Lubos,
thank you for sharing your experience. We're glad to hear that everything went smoothly — from receiving a brand-new vehicle to a straightforward return. We do our best to keep our fleet modern and in excellent condition, and it’s good to know you appreciated that.
We hope to welcome you again on your next trip.
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