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VEVOR Reviews 

9,957
•
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I ordered an applepress from vevor.de and it was 128 inclusive with everything i waited like 2 weeks and its just didnt came and came an invoice which a ihave to pay with not even my real name only ha... See more

Company replied

Rated 5 out of 5 stars

The most amazing part is how you can sell such high quality equipment at a fraction of the cost of most of the well known brands who've been making these products for many decades!!! And, how you ca... See more

Rated 5 out of 5 stars

5/5, exceeds expectations. The trailer is made of sturdy materials, giving a feel of quality. Speaking of downsides, I would add small rubber leg on the back side of the trailer, facing horizontally... See more

Company replied

Rated 5 out of 5 stars

Very well explained item descriptions and easy to use website. Delivery tracking was excellent, no issues at all. Prices are very competitive compared to like for like items in Ireland. Saved quite... See more

Company details

Written by the company

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases. Upgrading every space isn't just a task, it's a declaration of reinvention. Upgrade with VEVOR.

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4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

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4.5

All reviews

(9,957)

3,325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Affordable and well-made items

The two items I purchased were well made and considerably less expensive than other items from other suppliers. Shipping was free and quick. Overall, I'm very pleased with the whole process.

31 July 2024
Unprompted review
Rated 1 out of 5 stars

Have issues with received product and…

Have issues with received product and can't contact after sales because it won't allow me to upload pictures or videos of the item. This is one way of stopping you from contacting them. Very disappointed

6 August 2024
Unprompted review
VEVOR logo

Reply from VEVOR

Dear Stephan,

I understand that you did not expect this to happen and if this happens to me, I will surely feel the same way. Rest assured that I am here to listen and help you.
We are sorry that you encountered an issue when contacting our after-sales service. Please understand that our after-sales service contact channels are normal. If customers choose quality issues or other product defects, submitting pictures or videos is the key to effectively solving product problems, which can avoid multiple communications. Please understand that our system currently has requirements for the size of pictures or videos.
Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Please don't hesitate to reach out if you have any questions or doubts.

Best，
Vevor Team

Rated 1 out of 5 stars

Disappointing Portable Fridge Design and Customer Service

I purchased a fridge from VEVOR.de, and while initially satisfied, I encountered a significant issue with the lid's closing system. After just 12 months, the lid no longer closes properly, a clear indication of a poor design flaw. This problem didn't manifest immediately but gradually became apparent, qualifying as a hidden defect.

Under European consumer protection laws, consumers are entitled to a minimum two-year legal warranty for new products. However, VEVOR.de only provides a 12-month warranty, which is concerning and misleading. This short warranty period does not comply with EU regulations, which are designed to protect consumers from exactly these kinds of defects.

When I contacted VEVOR.de's customer service, I was disappointed by their response. They advised me to find a repair shop on my own, essentially washing their hands of the problem and leaving me without support. This lack of accountability and assistance feels like a "find yourself a repair shop that maybe has some spare parts and can help you" situation, which translates to "you're on your own."

Overall, the combination of a poorly designed product, inadequate warranty, and unhelpful customer service has left me extremely disappointed. I expected better from a company operating under EU laws and will be reconsidering future purchases from VEVOR.de.

12 August 2023
Unprompted review
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Reply from VEVOR

Dear Cristian Zantedeschi,

I understand that you did not expect this to happen and if this happens to me, I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Please don't hesitate to reach out if you have any questions or doubts.

Best，
Vevor Team

Rated 5 out of 5 stars

Well working order/tools

Frankly speaking, despite of the experiences of other Vevor customers I just tried an order of cuborator Synchronisation Tool. It was 20 Euro cheaper than from other online shops.
Delivery took 1 week, the packing was good, the Synchronisation Tool plus accessories works fine. So I‘m absolutely satisfied.

23 July 2024
Unprompted review

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