Lovely comfortable sandals. Sensibly priced. Prompt delivery and great customer service. Returned an item due to size (one style too wide for my narrow feet), easy to return and quick refund.
Company replied
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Company details
Written by the company
We began our mission in 2018 with a passion to provide fashion forward animal friendly shoes and boots to the world. V.GAN is now one of the most beloved multi-category lifestyle brands in the vegan community. Our entire range of products are "unconditionally vegan" and workers in our vegan approved factories are protected by employment and safety laws. We are an animal and human friendly company. You do not need to be a vegan to enjoy our PETA approved vegan offerings. In fact, the majority of our customers are simply trying their best to live a cruelty-free lifestyle. You can be certain that anything you add to your wardrobe, home, or beauty regimen is in fact vegan.
Contact info
United Kingdom
- help@vgan-life.com
- vgan-life.com
4.6
Excellent
145 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 48 hours
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Great buying experience
Great buying experience - customer, service was good and my shoes were packed securely and safely. Fast delivery too. The shoes are brilliant - I liked them so much I bought a second pair. Highly recommend and will be purchasing from this company again.
18 December 2023
Unprompted review
Reply from V.GAN
Thank you Arthur for the kind review
Great products & responsive customer service
I've bought quite a few pairs of shoes from here now, and I'm impressed with the quality of them. I absolutely love my brown cress ankle boots - they have quickly become my favourite pair of shoes. I use their brogues for work, too. The vegan shampoo that I could select to come free with the order seems good quality.
I had a problem when I ordered their gun metal black belt and they delivered the wrong item. Clearly this was not ideal, so I emailed their customer support and they responded rapidly to pay for a return and provided a full refund, with many apologies for their warehouse stock tracking error. They didn't have a replacement so I bought a belt from somewhere else. This situation could have been quite frustrating, but their support team dealt with quickly and easily so it worked out fine.
The quality of their vegan products is so good and the customer service responsive enough that I'm happy to rate them 5 stars and shop with them again in the future.
1 March 2024
Unprompted review
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