ViaBill Reviews 

20,938
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent customr service I got from Sanina. She is efficient, understands your problem and always answered my questions. Alway sgot an answer within 24 hours and always ready to help me out. Tha... See more

Company replied

Rated 4 out of 5 stars

Is a very good service and helping to give us credit limit - when noone other bank institution in dk - did . * the unique reason of 1 star less in my review is - the extremely high monthly tax o... See more

Company replied

Rated 5 out of 5 stars

ViaBil is the name when you are in need of financial support around day to day life and plan your budget as per your comfort. My son having his birthday and with the help of ViaBil I bought the gift... See more

Company replied

Rated 5 out of 5 stars

ViaBill to the rescue as I say to my wife all the time. We fell on hard times because we had to move to a new apartment and ViaBill came in handy as all the other companies refused to come through wit... See more

Company replied

Company details

  1. Non-bank financial service

Written by the company

Our point-of-sale financing solution allows users to buy their desired products now and repay in equal monthly payments without any fees or interest. Our solution has been used by more than 250.000 people and can be used in 4.000+ ecommerce stores today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(20,938)

694 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ditching Viabill because of privacy…

Ditching Viabill because of privacy concern. Before they were not requesting access to Bank account, now they asking me to provide them access into my bank account with (Password, username, online banking password and etc..) which I find it a treat to my privacy. I called them, they tried to give a stupid reason that "they do that to raise the limit amount"... I haven't apply neither asked for a raise of limit.
I won't give them access to my bank account, I use Santander and other credit banks but they never ask me for such a private information... This is a scam now.
Leaving them straight!

22 February 2021
Unprompted review
ViaBill logo

Reply from ViaBill

Hi there Stone Mahula,

Thanks for taking the time to leave your feedback.

You are correct, as part of the checkout flow you are required to link a checking account. This is to prove the customer has sufficient funds in order to complete the purchase. However, these details are entered through a secure system, Plaid. Your log in details are not stored or saved, they are just used by yourself to authorize the linking of your bank account to ViaBill.

I apologize if you were provided with misleading information, there may have been some confusion, but I assure you ViaBill isn't a scam. Feel free to request a call from a Senior Agent to discuss this with you and offer any answers to security questions you may have.

Thanks,
The ViaBill Team

Rated 1 out of 5 stars

Was ok at first

Was ok at first. Got some late fees. I said okay whatever I’ll pay them. Now I’m trying to pay them and it won’t let me log in. They’re probably going to charge me another fee. When I’m trying to log in and THEIR system is not letting me. It said send verification code and nothing is sent. Tried to reset my password. Nothing. I’m going to keep trying this seriously should not happen. Seems like they just want money. Wouldn’t recommend.

29 January 2021
Unprompted review
ViaBill logo

Reply from ViaBill

Hi there,

Thank you for sharing your feedback. This is helpful and allows us to improve our service.

We have experienced some issues today which has caused delays in things like password reset emails and SMS verification codes being sent out. This is a technical error that is being resolved as we speak. We have made this clear to any customers that have reached out to us with this issue.

Additionally, providing you have shown your attempts to resolve this with us, ViaBill will not charge a late fee if it is not the customers fault (such as missing a payment date) so please rest assured we are not manually creating problems to generate money as your review suggests. Instead it is an unfortunate technical error that we are working on.

Please don't hesitate to contact us again for an update on this or to try again. We estimate this should be running as smoothly as expected within the next 24 hours.

Thank you,
The ViaBill Team

Rated 1 out of 5 stars

They were quick to set up an account

They were quick to set up an account. My card expired tried to put in new cvc and expiration denied repeatedly. Call to pay off account they tell me my visa debit through my credit union can not be used, amazingly enough the had been using thAt card all along. I am done with them, would not recommend to my worst enemy

15 January 2021
Unprompted review
ViaBill logo

Reply from ViaBill

Hi there Mark,

Thanks for taking the time to share your feedback. All feedback will help us improve.

I am sorry to hear you were having troubles adding a new card. When a card expires, the card will need to be added as a new one. If the card isn't an accepted payment method (anything other than a standard bank issued Debit or Credit card) then it may be declined. Unfortunately, not all banks have cards that are accepted for a payment plan, so they won't be able to be uploaded.

We apologize for this inconvenience and wish you all the best.

Thanks,
The ViaBill Team

Rated 1 out of 5 stars

Bad customer service

My Mastercard expired in December so I tried to put my card number which wasn't an option. I thought that maybe I had to sent some documentation of my passport or driver license before getting access. I did that and was waiting for it to be accepted. In the mean time I got an extra bill on 100 kr. because they couldn't charge money. I reply that I don't have an option on putting my credit card numbers in, but give them my card information and ask them to do it then. They reply 3 days later that I have to follow a guide and the link for help should work now because it didn't before. I can't use the guide for anything because my dashboard looks different and the link still doesn't work. I sent them a screenshot and explain. Then they tell my I have the same account for my webshop? I don't have a webshop.
I reply that I don't have a webshop, and I am starting to get frustrated because I am not interested in getting an ekstra bill on top of what I already got. I ask them to just give me the fully bill because I am not interested in keep going forward and back like this. 4 days later I get it, right in time before next bill tomorrow. Let's see if I will still recieve it?

My point is, that it wasn't my fault that I coulnd't put my new information on my card. They should have given me a bill on the original price and dropped the ekstra if they where a good company who cares about clients. I couldn't have given the information myself, and they never actually solve the problem.

12 January 2021
Unprompted review
ViaBill logo

Reply from ViaBill

Hi Marie,

I am very sorry to hear about the experience you have had.

We always want to help our customers as fast as possible.
We have receive a lot of emails lately, which explains the extra waiting time. We are sorry about that and work as fast as possible to ensure all our customers are getting the help they need.

I am sorry to hear that you have had issues logging in to My ViaBill. We always want customers to add the credit card themselves because you need to agree on some of our terms when you add the card.

Of course you had no chance of avoiding the reminder fee if you did not had any access to your account. Please reach out to me on support@viabill.com and I will take a look at the reminder fee.

I wish you a very good day.

Best regards
ViaBill-team

Rated 3 out of 5 stars

Cannot complete the viabill process…

Cannot complete the viabill process because my “address cannot be found.” I did email them, but haven’t been responded to.

5 January 2021
Unprompted review
ViaBill logo

Reply from ViaBill

Hi there and thanks for sharing your feedback.

We are aware of a small error which caused some customers to not locate their address. We apologize for this inconvenience but please try again! Sorry for any delays, we have been experiencing a high volume of emails but an agent will respond promptly if they haven't already.

Thanks,
The ViaBill Team

Rated 5 out of 5 stars

Approved quickly and easily

I was only given one payment option, I didn't have the chance to choose but once you're approved you can pay more money so that the total amount of months is less 👌

3 January 2021
Unprompted review
ViaBill logo

Reply from ViaBill

Hi Giorgio,

Thanks for your review - we appreciate it. 😊
Have a nice day.

Best wishes
The ViaBill Team

Rated 5 out of 5 stars

My little Christmas miracle.

As a nurse working the month before Christmas, I caught COVID and my employer made me quarantine for 14 days without pay. Unemployment takes a long time, and not expecting anything, I had spent my money on Christmas gifts for my children. When I went back to work, I had an emergency and needed to replace my vehicle tires. I found myself in a really difficult position, and was a good two weeks before I would have been able to afford the emergency purchase, unless I neglected my other financial obligations.

Viabill literally saved the day. I was able to get the tires and go back to work safely. With Viabill, I was able to pay my bills instead of making the emergency purchase, which would have resulted with late fees and headaches from my other bills. Approval was fast and easy. When I was going for a rough patch, Viabill literally saved the day.

25 December 2020
Unprompted review
ViaBill logo

Reply from ViaBill

Hi there James,

Thank you so much for that lovely review. I am sorry to hear about your situation over the Christmas period and I hope things have improved.

Thaks for sharing your experience of using ViaBill!

All the best,
The ViaBill Team

Rated 5 out of 5 stars

The best😍😍😍

18 December 2020
Unprompted review
ViaBill logo

Reply from ViaBill

Hi Phil,

Thanks for your review - we appreciate it. 😊
Have a nice day.

Best wishes
Julie from ViaBill

Rated 3 out of 5 stars

Having a hard time accessing my…

Having a hard time accessing my account. Getting notices about service charges. I'VE TRIED. One rep said my browser is to blame.

3 December 2020
Unprompted review
ViaBill logo

Reply from ViaBill

Hi Catherine,

Thanks for reaching out and sharing your feedback.

I understand you are having login issues, I am really sorry to hear that! I can see we did mention in a few emails that we can resolve this over the phone, it is the fastest easiest way to fix this issue :) Please let us know a good time to call you in an email to help@viabill.com! If this isn't suitable, we do have alternative options that we can look into.

Thanks,
The ViaBill Team

Rated 1 out of 5 stars

Don't use viabill.

Ive been consistently charged over and over from this company, had to change debit cards due to an account that viabill put negative by hundreds, with only my card information, will NEVER recommend or use this service again, very sick of trying to get ahold of them too when they just charge me instead of replying to my emails or phone calls, its been 3-4 weeks of trying to get this resolved now with no help at all, just more charges everytime i send an email, even though it says they replied below, they never did, only this reply to a bad review i had to write!

2 December 2020
Unprompted review
ViaBill logo

Reply from ViaBill

Hi there Brandon,

Thanks for reaching out and sharing your feedback. This is valuable in helping us improve our service.

I have looked through the communication we have had through email and I apologize that some emails have taken slightly over 48 hours to respond. This is a very busy time for our support staff given the promotional weekend we have just had.

Upon investigation, it looks as if the reasons you are seeing additional charge attempts is because your instalments have not been successful. Failing to pay the installments may result in late fees being applied to the account.

From looking at the past communication, it appears you reached out to us on the 26th of November and we replied on the 27th. If we have missed any communication that has gone unanswered going back before this, please accept my apologies and we will look into this further.

Best regards,
The ViaBill Team

Rated 5 out of 5 stars

Glad I learned about Viabill and Highly recommend

Had a great experience with viabill. I didn't want to use viabill but I ordered from a merchant thru twitch gaming. I was hoping I could use my prepaid credit card which I have had for many years but it didn't except that. i had to use my ss number and info to register my prepaid card so I think I should be able to use it with viabill. The only issue I had is I would like the option to pay in full OR seperate payments and use my prepaid card...I just got my PayPal card so luckily I could use that. All around it's great tho and I would definitely recommend. I have 5 children and being able to do payments is a great help. Thank you stay safe and have a blessed day!

28 November 2020
Unprompted review
Rated 1 out of 5 stars

Keeps denying me

Keeps denying me, saying that it can't verify my identity. Seems odd that it claims to not run any checks but asks for your social security. There's similar services who don't ask for that.

8 November 2020
ViaBill logo

Reply from ViaBill

Hi there,

Thanks for taking the time to reach out to us regarding your checkout error. This feedback is useful in helping us improve our service.

ViaBill doesn't perform credit checks however we are required to check that customers are eligible to use our service. This means we confirm the identity of the customer, make sure they have sufficient funds for the purchase and then we make sure there aren't previous cases of fraud that could affect a payment plan.

If you wish to discuss this in more detail, please reach out to us athelp@viabill.com and we can look into your specific case.

Thank you,
The ViaBill Team

Rated 5 out of 5 stars

Viabill is wonderful!

I used Viabill to purchase items from Foxybae. The checkout process was super easy and I was approved right away. I love the monthly installments and how it's spread out. I'll definitely use Viabill again!

27 September 2020
Unprompted review
ViaBill logo

Reply from ViaBill

Hi there Rhonda,

Thanks for the great review! We appreciate you taking the time to share your experience with us.

Best Regards,
The ViaBill Team

Rated 5 out of 5 stars

I really enjoyed them

I really enjoyed them
I have been using they service now for a while I really like it

17 September 2020
Unprompted review
ViaBill logo

Reply from ViaBill

Hi there Jimmy,

Thanks for taking the time to write a great review.

Best Regards,
The ViaBill Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look