CANT BELIEVE IT!! SCAMMERS – Such a Shame!! VIABUY Closed My Account Without Warning, No Answer, Money Stuck, and It Seems It's Definitely Stolen! I’ve been a loyal VIABUY customer since 201... See more
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See what reviewers are saying
The company stopping suddenly. Just sending an email that the card could no longer be used just a coiple of days later is appaling. However your customerservice worker Constanta is wonderful!!!
Who would've guessed it'd turn out like this? Smooth sailin' for a while, then may rolls in and it's a right circus. They shut down my account and did a proper disappearing act. Promised I could send... See more
I had a problem with a mistake made by myself by renting a car in a wrong period. I paid with my viabuy debitcard, and was deducted. I had to make a new booking and payment. I cancelled the original b... See more
Company replied
Company details
Written by the company
VIABUY Prepaid Mastercard
Contact info
110, Route d'Arlon, L-1150, Luxembourg, Luxembourg
- service@viabuy.com
- viabuy.com
They blocked €7,500 that i got from…
They blocked €7,500 that i got from youtube. They didn’t give me an explanation why they blocked 7.5k euros. I have contacted them so many times they either don’t respond or they say we can’t reactivate your account. So there you go they locked my account with a lot of money, €7,530 to be exact. I’m so frustrated these were the money i earned from youtube since 2020. !!do not open a viabuy account!!
12 November 2023
Unprompted review
Reply from VIABUY
Hi Fortnite!
As a regulated financial institution, we must adhere to strict guidelines and are required to take several control measures. As we are not allowed to comment on any account-specific details on a public platform, please do not hesitate to contact us by email again.
Best regards,
Your VIABUY Team
Very great service and banking system…
Very great service and banking system great app thanks also to Ramona Conti for very quick reply and professional advice
25 October 2023
Unprompted review
This is a scam...stay away
This is a scam...stay away. They sent me the card and then after 100's of mails and verification attempts which were all correct but they rejected they then sent me a bill for €89 for a card I dont have !!
20 October 2023
Unprompted review
Reply from VIABUY
Hi Steve! Thank you very much for your feedback. We would appreciate the opportunity to discuss with you your experience. Please feel free to contact us at your earliest convenience. We can be reached by email or chat, Monday through Friday from 8 am to 5 pm CET. We look forward to hearing from you.
Very bad customer service.
I never completed my subscription but still needed to pay almost €90. When I contacted Viabuy they said I was too late with canceling the subscription even though I never completed it. After I paid (because if I didn't I would get a fine) I tried to get everything sorted as fast as possible. Viabuy does things "differently". I only get 1 reply each day even if I reacted 2 minutes after and not only that, they asked me all different kind of stuff. Now I do get that they need as much as information as possible, but you at least must know that if you asked me the information of all things you need to know I would be glad to give it all in one reply and everything would be sorted. No, I've gotten more than 7 emails towards and back and still I'm not done canceling.
18 October 2023
Unprompted review
Reply from VIABUY
Hi Marco! Thank you so much for providing your feedback. We really appreciate your honesty. Of course, we want to offer the best service possible and make sure you receive the attention you deserve as a valued customer. We would be happy to assist you further by email. Thanks again for choosing VIABUY and have a great day!
Viabuy gives great and quick feedback…
Viabuy gives great and quick feedback personalized to your own situation. They are a great company and I am truly happy I got this credit card !
13 October 2023
Unprompted review
THESE PEOPLE A SCAMMERS DONT WASTE YOUR…
THESE PEOPLE A SCAMMERS DONT WASTE YOUR MONEY GETTING THIS CARD
THEY SET A CARD AND COULDNT ALLOW ME TO ACTIVATE IT
NOW THEY CHARGING ME 140 EUROS THAT ITS REGISTERING CHARGES
6 July 2023
Unprompted review
Reply from VIABUY
Hi Harey! Thank you for your review. Our prices and fees are listed on our website in the pricing section, as well as in our Terms & Conditions. When opening a VIABUY account our system requires you to actively agree to our T&C and applicable fees. For any further questions, we are always happy to help!
❌ Scam ❌Scam❌Scam
❌ Scam ❌Scam❌Scam
❌ Scam ❌Scam❌Scam
Why are you people withholding my money for the post 4 months after asking me to forward second part bank details. No response from you guys. All you guys do ask people to come and update good reviews about you guys why everything is all lies. Get my money back on the bank account I sent already. You guys are not faithful always cooking lies.
Ticket 3308212
20 September 2023
Unprompted review
Reply from VIABUY
Hi Marcellinus! Thank you very much for your feedback. We would appreciate the opportunity to discuss further with you your experience. Please feel free to contact us at your earliest convenience. We can be reached by email or phone, Monday through Friday from 8 am to 5 pm CET. We look forward to hearing from you.
the reply was quick and informed me…
the reply was quick and informed me what was happening
19 September 2023
Unprompted review
there is no answer whatsoever from this…
there is no answer whatsoever from this company about my inquiry that I don't have access anymore - I have a credit card from ViaBuy since years and spent about 50000 Euros - don't spend your time with those guys - I think this company is not in business anymore
12 September 2023
Unprompted review
Reply from VIABUY
Hi Thomas! Thank you very much for your feedback. We would appreciate the opportunity to discuss with you your experience. Please feel free to contact us at your earliest convenience. We can be reached by email or chat, Monday through Friday from 8 am to 5 pm CET. We look forward to hearing from you.
Get what you ask for
They helped me with all my questions. With a positive result.
8 August 2023
Unprompted review
Constansa is the reason for the stars
Constansa is the reason for the stars, she is a amazing help.
The cards are easy to use.
8 August 2023
Unprompted review
Not a very transparent company
If they send you a card they start deducting money from day one whether you use it or not.
Even having paid an invoice, I get another one.
They also managed to get the wrong address on the invoice they sent to their debt collectors, PAIR Finance.
Note that all invoices are for the same year.
Apparently this is from one bank statement.
hre 1. Rechnung (vom 21.09.2022) 69,90 €
Rechnungsnummer: 97562xxx
Issuing Fee Card Number: 591528xxx 69,90 €
Ihre 2. Rechnung (vom 21.09.2022) 19,90 €
Rechnungsnummer: 97562xxx
Yearly Fee Card Number: 591528xxx 19,90 €
Ihre 3. Rechnung (vom 21.09.2022) 19,90 €
Rechnungsnummer: 128718xxx
Yearly Fee Card Number: 591528xxx 19,90 €
Ihre 4. Rechnung (vom 21.09.2022) 19,90 €
Rechnungsnummer: 158682xxx
Yearly Fee Card Number: 591528xxx 19,90 €
Ihre 5. Rechnung (vom 21.09.2022) 3,71 €
Rechnungsnummer: 179816xxx
24 July 2023
Unprompted review
Reply from VIABUY
Hi Philip! Thank you very much for your feedback. We would appreciate the opportunity to discuss with you your experience. Please feel free to contact us at your earliest convenience. We can be reached by email or chat, Monday through Friday from 8 am to 5 pm CET. We look forward to hearing from you.
Excellent service and experience.
Excellent service and experience. Staff always available, kind and competent (both by e-mail and telephone).
20 July 2023
Unprompted review
I was very impressed by the response of…
I was very impressed by the response of constanta sanda we need more attention to service like she expressed with resolving my problems
6 July 2023
Unprompted review
Reply from VIABUY
Hi! Thank you very much for your feedback. We are happy and proud to see that you are enjoying our service. We appreciate you being a customer and sharing your experience with us. Thanks again and have a great day!
Scam
This is just a scam please never pay a single penny, very bad communication. Deduct money (hidden changes)without communication and then take ages to reply and make fake excuses and then stop communication.
24 June 2023
Unprompted review
Reply from VIABUY
Hi! Thank you very much for your feedback. We would appreciate the opportunity to discuss with you your experience. Please feel free to contact us at your earliest convenience. We can be reached by email or chat, Monday through Friday from 8 am to 5 pm CET. We look forward to hearing from you.
I never had a viabuy card and they are…
I never had a viabuy card and they are telling me I have 155€ to pay them from 2015. I cannot contact them because they request a card number THAT I DONT HAVE!
They offered me to forget that value if I open an account with 100€ but the stupid think is that they don’t even have a way for me to talk to them!
Because of this I will just ignore them and will do nothing!
I could have a card from them without a problem but in this case, it’s just worthless because I cannot contact them!
Go ahead and prove I have done a card with you!
28 June 2023
Unprompted review
Reply from VIABUY
Hi Claudia! Thank you for your review. Our prices and fees are listed on our website in the pricing section, as well as in our Terms & Conditions. When opening a VIABUY account our system requires you to actively agree to our T&C and applicable fees. For any further questions, we are always happy to help!
Beware of Viabuy's Hidden Fees and Dubious Reclaim Attempts
My experience with Viabuy began back in 2014 when I ordered one of their cards. Upon discovering a hidden activation fee embedded within their Terms of Service – a detail that may or may not still hold true today – I promptly decided to return the card and requested a cancellation. This was carried out within the mandated 14-day window, via registered mail.
Nearly a decade passed without a whisper from them, so imagine my surprise when I received an email today demanding payment of nearly 180 EUR in supposed 'old account' fees. They did, however, dangle a dubious carrot in front of me – they would kindly waive these fees if I register a new account, verify my identity, deposit 100 EUR, and then send an acceptance email to offer at viabuy.com.
It's quite an audacious tactic, especially considering their claim to reserve the right to extract the amount via their so-called 'charger partner'. Intriguingly, they sent this email from an unresponsive address, noreply at viabuy.com, effectively quelling any attempt at negotiation or clarification.
Moreover, in their rush to rope me back into their customer pool, they neglected to provide any pertinent details such as how or where I should transfer the alleged outstanding amount. They seem to forget that I have undeniable proof of cancellation. Moreover, the significant time lapse since the account was supposedly active negates their right to recover any funds, even if I hadn't formally canceled at the time.
Regardless, I see no reason to waste my time responding to such a poorly executed attempt to revive a long-settled account.
This incident compels me to issue a strong warning to potential customers about Viabuy's tactics, which appear to be nothing short of a scam. Please tread with caution when considering this service.
29 June 2023
Unprompted review
Reply from VIABUY
Hi Ricardo! Thank you very much for your feedback. We would appreciate the opportunity to discuss with you your experience. Please feel free to contact us at your earliest convenience. We can be reached by email or chat, Monday through Friday from 8 am to 5 pm CET. We look forward to hearing from you.
VIABUY prepaid card and VIABUY Service Team
Hi,
This is my comments on VIABUY Prepaid Mastercard.
and especially my experience with the VIABUY Service Team (support).
The Prepaid card service is working fine.
The support team is quick and prompt for help.
I am using their services for over 8 years without a flaw, VIABUY prepaid card delivers its promise.
Ok then, that's it!
21 June 2023
Unprompted review
Reply from VIABUY
Hi Hakim! Thank you so much! We're pleased to see that we were able to provide a 5-star service. We appreciate that you have taken the time to share your feedback, your comment made our day! Thanks again for choosing VIABUY and have a great day.
Your service wrote to me regarding this…
Your service wrote to me regarding this issue of which i expressed my opinion and yet you didn’t still respond. Practically example of you people not respecting your own privacy
22 June 2023
Unprompted review
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