Viaggiare Rent - Bari Aeroporto Reviews 

I wish we could provide Viaggiare Rent- Bari with a zero rating. Avoid as far as possible. Rude staff.

I had great time in Bari thanks to ‘Viaggiarerent’and staff member Tery. She has been so kind not only before renting a car but also when returning it. Even though we could not speak Italian, she tried to explain to us the regulations / things we need to know thoroughly by english. Thank you very much for such kindness Tery.

It was fast no problem
Terry was very professional and fast.

Very good service, we got a brand new car and they were very friendly

Perfect staff support,special thanks to Terry

terry is kind to help to return the car. I will use it again when I come back Italy

booked and prepaid a rental car in Bari through Discover Cars for approximately €150.

When I arrived at the rental desk of Viaggiare, I was informed that my Revolut Ultra debit card could not be used for the security deposit. The only alternative offered was to purchase additional insurance from the rental company for €177 — more than the cost of the rental itself.

As I had already travelled to Bari and had a prepaid reservation, I felt I had no realistic option but to pay the additional charge if I wanted to receive the vehicle.

The company later pointed to its terms and conditions, stating that customers using a debit card must purchase one of their additional coverage packages. While this may be contractually permitted, the customer experience was extremely disappointing. An unexpected mandatory charge exceeding the rental price, presented only at pickup, is not something I consider transparent or customer-friendly.

The car itself was fine, but the rental process left a very negative impression. I would strongly advise future customers to carefully check the payment card requirements and potential additional charges before booking.

Terry provides the car & supported us nicely. The car was fine and we didn't have any issues.

Everything is fine :)

Friendly staff, perfect car!

Very bad experience. We had already paid for the car online. The reservation was made in my wife's name, but nowhere was it clearly stated that only the person named on the reservation could pick up and drive the car.
We arrived at 10:30 PM with our 4-year-old child, and they refused to give us the car. The employee was very rude, unhelpful, and showed no understanding of our situation.
Because of this, we were left without a car late at night and had to find another solution with a small child. This is unacceptable customer service. I would not recommend this car rental company.

Very good car and service. Titti was of great help . Thank you

Extremely disappointing experience with Viaggiare Rent at Bari Airport.

Our group had 4 separate reservations, 4 separate vouchers, 4 different reservation numbers and 4 different drivers.

Upon arrival, we were informed that all reservations had been cancelled because their system incorrectly showed them under the same name. We were then told that the vehicles were no longer available.

When I explained that I had valid vouchers and confirmation emails, the supervisor (on speakerphone) was extremely rude, accused me of being confused and even suggested that my vouchers were fake.

To make matters worse, we were told that if we still wanted vehicles, we would have to pay more because the original rates were no longer available. In other words, we were asked to pay extra to fix a mistake that was entirely theirs.

Only after showing the original confirmation email from Viaggiare head office did another manager finally recognise the error and instruct the office to honour the reservations at the agreed price.

The result? More than 2 hours waiting at the airport while staff tried to find replacement vehicles because the cars we had booked were no longer available.

Some members of our group are elderly and have physical difficulties, yet they were left waiting for hours with little information and no meaningful assistance.

Mistakes can happen. What is unacceptable is the way customers are treated when those mistakes occur.

Very poor organisation, very poor communication and a shocking level of customer service.

I contacted the company directly to give them the opportunity to explain what happened, but I have received no response.

I cannot recommend this company based on our experience.

Car is really new, we love it.
The workers were very kind and polite.
Thanks for everything
I recommend this rental car

Titti was so very helpful. Great service. Loved her can do approach and we thoroughly enjoyed the car.

Thank you for the understanding and we appreciate your good service and you have great empathy towards clients and you are very helpful.thanks!