Viaggiare Rent - Bergamo Reviews 

Absolutely unacceptable handling of a disputed charge by Viaggiare Rent at Bergamo Airport.

I returned the car directly to staff on 29 August. It had operated normally throughout my rental, including when I returned it.

The company then rented it to another customer, who drove approximately 100 km before problems were reported. The workshop document records a total of 105 km added since my return.

Despite this subsequent use, Viaggiare insisted that I was responsible for fuel contaminated with water and demanded €324.30. Their explanation was that I was the last person to refuel because, according to them, the next customer did not add fuel.

I requested the diagnostic report, inspection records and supporting evidence explaining why the contamination was attributed to my rental. They supplied a workshop estimate and screenshots of mileage and fuel levels, but these did not adequately explain how they determined that the fuel I purchased was the source of the water.

What I find particularly frustrating is that they treated my responsibility as established even though the problem was reported after another customer had taken possession of the car and driven it for approximately 100 km.

I understand that rental companies can charge for damage discovered after return. What I dispute is the basis for holding me responsible for this particular problem. Despite my written objections, they maintained their conclusion and proceeded with the charge.

The way this dispute has been handled has left me with no confidence in the company. I would not rent from them again and would strongly advise other customers to consider this experience before booking.

I was traveling with my girlfriend when we rented a car from Viaggiare Rent at Bergamo Airport, and I want to warn everyone about their deceptive business practices.

We returned the vehicle in perfect working order. The staff inspected it, explicitly confirmed everything was fine, and released her deposit. Yet, 24 hours later, they emailed her claiming "fuel tank water contamination" and stole €342 directly from her credit card.

The most glaring proof of foul play is the mileage. The car dashboard configuration clearly shows that the vehicle was driven an additional 105 kilometers AFTER we had already handed over the keys and departed. Viaggiare Rent completely ignores this 105km discrepancy in their emails, hiding behind a "technical report" for damage that clearly happened while the car was back in their possession or driven by someone else.

This is a clear case of unauthorized credit card fraud. A formal dispute has been raised with the bank, alongside official reports to the European Consumer Centre (ECC) and the Italian Antitrust Authority (AGCM). Do not trust their initial "all clear" sign—they will wait until you leave and invent a reason to take your money.

We rented a 7 seater car and the website didn't say anything about being over 24, so they rejected us getting the car when we went there and didn’t even return the deposit. Shit company and garbage attitude

We rented a car at their Verona location to return in Bergamo. In addition to the fact that they wanted to charge for every little thing, like a half an hour extension within the 24 hour preiod we were paying for anyway, they cashed in our deposit right away, almost immediately after we returned the car. This is besides the fact that we paid extra to ensure there ws no excess or deductible in case of an accident so they couldn't claim any damage to the car. The car was returned totally clean and there was no staff at the return station to review the car with us. They are theives. So stay away

I do not recommend renting a car from this company, as I found them to be unreliable.

My flight was delayed, even though I had provided my flight details so the company could track the delay. I was scheduled to pick up the car at 18:00, but due to the delayed flight, I arrived at 19:30. Despite having submitted my flight information in advance, the company charged me an additional €50 for collecting the car at 19:30.

When I arrived at my hotel, I noticed a small scratch underneath the door handle. The company refused to listen to my explanation, claimed that I had caused the damage, and charged me €259.

In addition, a warning light came on indicating that the AdBlue fluid needed to be refilled. Their customer service instructed me to purchase it at a petrol station and submit the invoice for reimbursement. I did exactly that and sent them the receipt I was given, but they claimed it was not a valid invoice and refused to reimburse me.

I am extremely disappointed with their service. I strongly advise others to avoid this company, and I will never rent a car from them again.

Ordered a rental for a Skoda Kamiq as I wanted to impress my teenagers at the start of the holiday - was provided with a Ford Tourneo which was like a mini van converted to a car - absolutely not what I requested and more to the point left fuming I wasn't given the keys to a Skoda Kamiq parked next to it
Customer service was appalling simply advising it's the same class? How is a MPV the same as a SUV and offered to have a smaller car as an alternative and wouldn't provide any like for like options simply stuck to terms and conditions and didn't help at all other than say I could have an auto Skoda Kamiq for €250 more as a sales ploy. Disgusted with their attitude and management of this issue - they need to understand better a car on holiday is a life event for some not just an option to get from A to B - also had to sign the waiver at the airport without seeing the car and no one was at the car drop off point to return the car - just poor poor service from the start to the end

SCAMMERS ! NEVER Rent from this company and AVOID with all means. This company will always give you a car with damages and will claim the same damages multiple times. This is their business SCAM model. The rent cheap, but afterwards the will bust your credit card !

The car I received had so many damages that it looked like its from the MAD MAX movie. It was with half full tank and there was not enough engine oil. Probably another trick, so you damage the engine...

I have rented cars from Viaggiare Rent several times before, including at Rome Fiumicino, Catania and Lamezia Terme, always using the same physical Revolut Visa credit card for the security deposit without any issues.

Before making this reservation, I even contacted the reservation office to ask whether my card would be accepted. Their reply only listed the general card requirements (physical Visa/Mastercard/Amex credit card, cardholder’s name, etc.) and never mentioned that Revolut cards were not accepted.

However, at the Bergamo Airport branch I was told that my Revolut credit card could not be used for the €900 security deposit. I showed the employee my previous rental history with Viaggiare, previous deposits made with the same card, and the email correspondence with their reservation office. His response was simply:

“This is Bergamo, not Rome.”

I was then forced to purchase expensive full insurance because they refused to accept my card for the deposit.

The most surprising part is that they still used the very same card to make a €1 authorization. If the card was supposedly unacceptable, why was it accepted for authorization?

After the rental I carefully reviewed Viaggiare’s General Terms & Conditions and Special Rental Conditions. Nowhere do they state that Revolut credit cards are excluded. I asked the company to indicate the clause that supports their decision, but they never did. Instead, they claimed it was an internal procedure, even though it is not disclosed in their published rental conditions.

I also contacted several other major car rental companies in Italy. Europcar confirmed in writing that Revolut cards are accepted, and RentalPlus also confirmed acceptance. This makes Viaggiare’s position even more difficult to understand.

To make matters worse, after I pointed out these inconsistencies and asked again where their published terms exclude Revolut cards, they simply stopped responding.

This experience was especially disappointing because it happened during my honeymoon. I have been a loyal customer of Viaggiare for years, but instead of being treated fairly, I was forced to pay for unnecessary insurance due to an unpublished internal rule that contradicts both my previous rentals and their own published terms.

I cannot recommend a company that applies different rules depending on the branch and refuses to explain decisions that are not supported by its own Terms & Conditions. Transparency and consistency are essential in the car rental business, and unfortunately, my experience with Viaggiare in Bergamo showed neither.

I wouldn’t recommend this car hire company.
They don’t accept certain credit cards.
They charge extra fees.
The lady at the office was very rude.
They brazenly cancelled my booking and my sister’s, even though she hadn’t asked them to. The booking was made through DiscoverCars. Give them a wide berth.

We booked a car with this rental company through a broker. At the time of booking, our exact flight arrival time wasn’t finalized, but we were scheduled to land around noon. Unfortunately, our flight was slightly delayed, and we then faced a massive queue exiting airport security due to the UK and Non-EU passport regulations. By the time we made it to the desk, we were two hours late.

Unhelpful and Ignorant Desk Staff
The woman working at the desk immediately informed us that our booking was completely gone because we were two hours late, and that we would have to make a brand-new booking either with them or someone else. She kept repeating that we were supposed to call them over the phone to inform them of the late arrival. I tried to explain to her that we obviously couldn’t make a phone call while we were thousands of feet in the air on a flight, but she was incredibly ignorant, dismissive, and entirely unhelpful.

Zero Cooperation
I contacted our broker to get the situation resolved on the spot. When the broker tried to speak with her, she flat-out refused to talk to them, stating they had to call her company's head office directly. We tried calling the head office, but there was absolutely no answer.

To top it off, I asked her if the car we originally booked was still available. It was sitting right there, but she refused to give it to us under our original terms. Instead, she smugly told us we could rent it directly through them right now, but for three times the original price.

System Delays and Unprofessional Behaviour
Refusing to be ripped off, we had no choice but to rebook a new reservation through our broker. Because of their system delays, we had to wait around for three hours. When the paperwork finally went through, we ended up with the exact same car and had to deal with the exact same agent.

Unbelievably, once she got the new booking, her mood completely changed. She became overly chatty and even pointed out another couple with two children at the counter, gossiping to us that they were also having major difficulties with their booking as if it were a joke.

The car itself was perfectly fine, but the customer service was shocking. Avoid this company if you want a stress-free trip.

We had some trouble at check-in with card expiring soon (totally our fault). The young guy at the desk was a complete professional for the whole check-in process, spoke great English and was patient while we caused a queue behind us and got ourselves sorted.

The car was great and returning was pretty straightforward.

Miriam at Bergamo Airport was most helpful. We had a small hiccup with credit card not in lead drivers name. She helped us sort this.
Thank you Miriam

"A Nightmare Experience - Predatory Practices!"

Avoid Viaggiare Rent at Bergamo. They gave me a filthy car so I couldn't even check for scratches. The fuel policy is a joke (3/4 tank), making it impossible to refill accurately.

But the worst part: I arrived at the booth on time, but it was empty. The manager finally showed up, ignored the queue, and then charged me a €30 late fee for being ONE MINUTE LATE (18:30 instead of 18:29).

My 5-day rental was €57, and they charged €30 for 1 minute! They also refused to give me a fiscal receipt. This is a tourist trap. Stay away!

I left the car on October 31st and still haven't received the deposit
Please resolve this issue otherwise I will go ahead and file a complaint

I'd like to start by saying, they're not bad, and they're prob one of the better Italian rental companies. At least in my experience.
But there's a few random things that let them down, so a 3 is fair.
- snow chains. Every other company I've used includes these at booking. Not here. An extra 2/3 euros a day for them when you arrive. Ridiculous.
- return at Bergamo. 4pm....they all disappear. Noone at the rental desk in the car park. No instructions either, I had to go out on a limb while heading for a flight and guess that I should take the key back to the desk in the terminal as no drop box.
- different amounts charged as to what was booked through discover cars app. 20euro difference. Most likely just those stupid chains.
- car, dented and heavily scratched all over on every panel.

As I said, small things, but they detract from the enjoyment of the overall experience.

The people were really nice, exceptionally helpful. No issues with condition or cleanliness of the car upon return (although I did get warned to make sure it was clean when returned). Despite extra charges, still cheap enough.

Would I use them again, quite probably as some of the other companies are way way worse.

Multiple hidden charges which doubled rental cost. Hire car much smaller than advertised. Pick up not in terminal as advertised.

Booked in Bergamo airport through autoeurope. The hire was suspiciously cheap, and I should have copped. I booked through autoeurope, which recommended you put in your flight number "in case of delay". I did. It made no difference.

My flight was due in at 8 pm, and landed an hour late at 9 pm. I went to the Viaggiare office, which was shuttered closed. A few minutes later, a staff member returned, and opened the office. They dealt with a customer, who needed a baby car seat which they had to get from another rental office.

So it was close to 9.30 pm before I got to the counter. I was told that the booking was cancelled an hour after the time, and I could "reinstate" the booking if I paid 50 euro.

It is pretty regular for flights to be late. I was rather amazed that this company have such strict rules about cancellation, and I am sure its not about trying to squeeze more money out of customers whose flights are late.

Be warned. Make sure your flight lands in time. Otherwise, don't book with Viaggiare.

In light of their comment below, its good to see that they admit they are not a real rental company, who are in the business of renting cars at airports, where, surprise, surprise, the renter cannot control if the plane lands in time, but are actually in the business of making money out of people whose flights are late.

Good to know there are actually real car rental companies in Bergamo

Excellent service and a clean nice car. Also, when I needed to ask something during rental twice and called the provided landline phone number during business hours, both times my call was answered immediately and all my questions were answered.

All good, prompt and professional delivery and return

The help that the company gave us about the documentation.