Viaggiare Rent - Catania Reviews 

Guaranteed scam. They don't give you the right car, rip you off with “comfort packages,” refuse all communication and explanations. We had to pay a fortune for a dent that wasn't there when we returned the car.

Avoid Viaggiare Rent
I booked a vehicle through the Flexi website (Booking Reference: CF0A6859) expecting a smooth process and the category I paid for. Instead, I faced a long wait at Palermo Airport, only to be handed a car from a completely different class—without explanation or compensation.
The agent failed to document pre-existing damages that I had responsibly photographed and shared via WhatsApp immediately. Despite my efforts, no one responded to confirm receipt or provide the correct WhatsApp contact, leaving my documentation unacknowledged.
Most concerning was the return process. At the agreed time and location, no agent was present to inspect or receive the vehicle. This absence of proper contractual protocol is now being exploited to fabricate damage claims that did not exist when I handed over the car. I have timestamped photo evidence to support this.
This experience reflects a troubling lack of professionalism and accountability from both Viaggiare Rent and the Flexi booking platform. I urge others to exercise extreme caution when booking through Flexi or dealing with their partner agencies. Transparency and integrity should be non-negotiable—unfortunately, neither were present here.

Very bad experience!
Incomprehensible communication and an extra charge/insurance, which we allready had, just to collect the car.
After returning it, we were charged 600 euros, which they later admitted was a mistake

We are very satisfied of the given service and treatment received of your agency. We will happily return to you and recommend you!

I was skeptical of renting from a company I never used. But to be honest the experience was a good one, hassle free, car was good (just 16k on the clock) and the staff were all friendly.

I would use them again.

Our experience at Catania Airport was very good. Staff on collecting and returning the vehicle were very professional and helpful. The car had quite a few bumps and scratches but all were recorded. We have hired cars for many years whilst on holiday and we have found many companies to be pushy on additional insurance and for trying to highlight damage on the return of the vehicle. We always fully inspect the vehicle before we move it, taking photos and noting any un-recorded damage. We have used many car hire companies at Catania Airport with quite a few very poor experiences. Viaggiare are refreshing and have been the best. We have used them the last 2 years and will look to use them again next year

Having been fraudantly charged by Klass Wagen in Faro Portugal before (absolute criminals who admitted they "did not care due to 250 bookings a month"), this was an excellent experience with Viaggiare Rentals in Catania. All very easy, and how it should be done. Well done Viaggiare!!

Friendly service both when picking up and dropping off the car.
The car was inspected in my presence when I dropped it off (which has not been the case with other car companies), thus avoiding any misunderstandings.
Competitive price.

everything without problems… I recommend 👍

What seemed like a good deal turned into a horrible experience.
We booked a car via AutoEurope with Viaggiare as the provider. I was originally listed as the main driver, but at pickup we were told we had to switch the booking to my boyfriend because our shared credit card is in his name. Since he is just under 24, this meant we had to pay an extra €300 on the spot. So much for a budget-friendly deal.

But that was only the beginning.

The car was in terrible condition from the start.

It had multiple damages that were not listed on the check-in form – we took photos of all of them and reported them immediately.
The interior was falling apart.
And most importantly: the passenger seatbelt came undone while driving. At one point, when my boyfriend braked, my seatbelt suddenly unbuckled and I was thrown forward. We reported this immediately, but they never had the decency to respond.
A handbrake warning light kept flashing.
And the gear slipped into neutral while driving on the highway, which was extremely dangerous.
They clearly don’t care about customer safety – only about money.
When we returned the car, we were told the fuel cap was “damaged” – something we only noticed the first time we tried to refuel. After a few attempts, we managed to get it closed, but they still charged us €25 (excl. tax), blaming us for something that was clearly a mechanical fault.

Then we were hit with another charge: €204 (excl. tax) for a tiny scratch on the bumper, which we genuinely don’t know was caused by us. We picked the car up in the dark and the scratch was on a grey surface – very hard to notice. The staff pointed it out with such confidence that it felt like a setup.

In the end, we paid over €300 extra for a cheap, unsafe, poorly maintained car, got no customer support, and were met with unfair charges.

Avoid Viaggiare at all costs – dangerous cars, zero accountability, and no respect for their customers.

Nice Team. Very professionell dealt with a small damage. Especially Andrea was very nice at delivery in Catania Airport.

The car was brand new Toyota Yaris Cross. Liked this car because from the outside looks small, but it was big enough for family of four to travel with comfort. 10 days of traveling through Sicily were joy and pleasure. The only thing I missed was front parking sensors for tight parking. PriThe priceth full insuarance was great.

Worst experience of my life !
We ordered a car at 10 am. When we arrived at 09:40 there were 5 other people in front of me. Eventually it was our turn at 11:30. Everyone before us was having trouble with their reservations.
When I had to pay for our deposit, they said my pin wasn't correct, which was not true ! They didn't give us any other solution, we also couldn't use another credit card.
Eventually they told us the only otion was to get their premium coverage and I had to pay 300 euro extra !
I feel ripped off !

The collection/return staff were excellent, as was the quality of the car.
However, the company will repeatedly tell you 'you aren't insured with them' when you collect the car, despite being fully insured through your broker. This is disingenuous and clearly designed to extract further payment. In other words, a, scam.

Trustworthy and reasonable.

Easy car pickup and drop off. We returned the car in another location for a fee and it was not a problem. The car had no issues, worked great the entire trip.

Just too much time spent at the check in.

A good experience. The car was clean and damage free; the staff friendly and helpful.

Big scam!!

Always pay with a credit card!

They convinced me to take out a €150 so-called “all-risk” insurance using my debit card, because they claimed my credit card was invalid. Unfortunately after a minor accident with the car, it turned out this was not an all-risk insurance at all.

When I returned the car they charged me another €150 for the damage. They also promised that the €150 deposit I had paid (in case I returned the car dirty or with low fuel) would be refunded within three working days

But I never got that money back !!

I reluctantly paid the extra €150, trusting the employee who helped me. But today, out of nowhere, they withdrew even more money from my account without any explanation.

I called my bank to ask how this was possible since I’m no longer in Italy. The bank informed me that during my last transaction, I had unknowingly given the company permission to withdraw unlimited amounts from my account.
Their advice: close my account immediately and open a new one. They said this type of scam is sadly common — especially in Italy.

In total, this company has taken over €650 from me. I’ve sent multiple emails but never received a response. I also never received a report, invoice, or any breakdown of the charges.

My advice: rent from Sixt or Hertz, but avoid local rental companies like this one. Many of their positive reviews are clearly fake or bought to lure in more customers. And unfortunately, it worked on me too.