Viaggiare Rent - Roma Reviews 

They were very friendly. No wait. Helped me out so much when Europavar didn’t honor my reservation since I didn’t have my international license. Great price too!

Would give 0 stars if possible. Worst car hire experience of my life. Upon arrival at the check in desk we were informed that both of our bookings (we had booked two cars through Stressfreecarrental.com) had been cancelled.

When we questioned why this was we were told that this was because we were over 1 hour late to the desk. We explained that our flight had been delayed and that we had been held up by an excessively large queue at passport control, but this was dismissed by the Viaggiare staff. They mentioned that they would not have cancelled our booking had we provided the flight number on our booking, but as this is not a mandatory field when completing the booking this was not something that we were aware had to be provided. As we were only 1.5 hours late I requested that the vehicles that would have been reserved for us would still be made available but I was told that there were no vehicles available, which is ludicrous as there is no way they could / would have re-sold those vehicles in the 30 minutes between their scandalous deadline and our arrival. It feels like a blatant and unnecessary lie. This left my family (2 adults and 4 children) in a stressful rush to secure another car from another provider. Absolutely terrible experience. DO NOT BOOK WITH THIS COMPANY...

We booked two cars for our family holiday with Viaggiare through VIP cars. Our flight was delayed by 2 hours. Despite providing our flight details via VIP cars when we arrived at the Rome desk, despite being the only customer we were ignored for 10 minutes whilst the desk attendant conducted a leisurely phone conversation all the time avoiding eye contact. He then insisted our booking was automatically cancelled after 1 hour and refused to provide us with our hire cars despite being unable to show where in the contract this one hour rule was shown. He was curt and belligerent and eventually just walked away from the desk leaving it unattended. We eventually had to book with another desk via VIP.com who were also unable to persuade Viaggiare to honour the contract also pointing out it had no contractual basis. Unbelievably poor customer service, avoid them like the plague. It was pretty clear they were motivated by leasing out our cars at higher rates than contracted using the flight delay as an excuse.

Brilliant service will come back

Georgia, has served us , very helpfull lady , quick and friendly service

Avoid like the plague! They kept our entire deposit, though there were no marks on the car. We recorded media of every part of car and they sent us a picture showing a dent that was demonstrably not there when we sent our photos and videos taken on returning the car. We have had no response to our emails and the phone number goes to nowhere. We are 500 Euros down six weeks later, for NO reason.

Everything seems fine as long as nothing goes wrong but the moment there’s an issue, prepare yourself for incompetence, poor customer service, and borderline scam tactics.
I was overcharged with extra and duplicate fees, and trying to get clarity or a refund was a nightmare. The team seemed completely unprepared to handle any kind of problem professionally, and their responses were slow, dismissive, or just plain unhelpful.
Rent at your own risk: if everything goes smoothly, you might be fine. But if anything unexpected happens, don’t count on support and be ready to fight to get your money back.

Because of a small scratch in the drivers license they would not give us the car we booked in advance. The guy as the desk did not Even let us use a drivers license from another person in the Group, nor did he allow us to change the person name on the booking. Never tried anything like it. Unbelievable!

We were 1 hour delayed by flight then had to queue for an hour at Viaggiare desk and still our car wasn't ready, waiting to be washed. Eventually the car arrived, dirty, bags of rubbish in the boot and half empty petrol. We were so delayed by then we had to accept it. Never again.

We didn't like it. At Rome airport, the attendants speak another language poorly and have no patience to explain anything. The car is picked up and returned without anyone, and the card guarantee is not canceled upon delivery. We are not left with any documents that can be canceled

Tried to scam us. The car had damages when we got it, luckily I took pictures at the pickup. When we returned the car 6 days later 4 grown men tried to guilttrap us for the damage. Never again!