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Viasat Reviews 

773
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, most reviewers were somewhat happy with their experience overall. Many consumers genuinely appreciate the professional and knowledgeable technicians who handle installations and repairs efficiently. People living in remote rural areas often find the satellite connection quite dependable when standard options are entirely unavailable. However, some customers also noted that the internet connection frequently becomes unreliable during bad weather conditions. Others feel that the monthly pricing is far too high for the actual speeds provided. A few users mentioned ongoing difficulties when trying to get timely and helpful assistance from customer support. Additionally, several individuals experienced unexpected rate increases over time without noticing any performance improvements.

What people talk about most

Service

Clients share ambiguous opinions on service, with some reviewers praising dependable speeds and knowledgeable... See more

Staff

Customers consistently note positive experiences with staff, frequently praising technicians and... See more

Price

Consumers find price to be a major source of dissatisfaction due to excessive monthly costs and sudden rate... See more

Customer service

Users describe ambiguous interactions with customer service, as some consumers report that the support staff... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My download speeds are slow compared to my son-n-laws who has star link for his internet services. There are five in his family who are regularly streaming movies and playing online games with friends... See more

Rated 3 out of 5 stars

It amazes me I was sent an email regarding signal improvement BEFORE I complained about it. Its like it was known already...this slow signal issue. To pay what I am, I am NOT satisfied w/ service, ove... See more

Rated 3 out of 5 stars

Installation went okay. Original installation went down day after install. Took two weeks to get tech back. After that has been reliable but streaming and downloading emails is extremely slow. Will pr... See more

Rated 3 out of 5 stars

Person who serviced my address was knowledgeable. The only thing that was not effective and efficient was setting up new Viasat password for router was not very helpful and did not ask to assist on g... See more


Company details

  1. Internet Service Provider
  2. also in
  3. Internet provider
  4. Satellite Communication Services Provider

Written by the company

Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.


Contact info

  • El Camino Real 6155, 92009, Carlsbad, United States

  • viasat.com
Promotion box for Viasat

Your best deal yet!

Unlimited high-speed home satellite internet

3.1

Average

TrustScore 3 out of 5

773 reviews

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3.1

All reviews

(773)

597 reviews in the last 12 months

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Rated 3 out of 5 stars

Expensive

I think the service is extremely expensive but when you live in rural area you do not have a lot of choice.

1 December 2025
Rated 2 out of 5 stars

Slow,slow

Slow,slow. Did a speed check,result was pitiful. Paying for (up to 25 ) getting maybe 3 to 5. This has been a problem since day 1 .forever

16 December 2025
Rated 5 out of 5 stars

More than pleased with Viasat

More than pleased with Viasat-even the cost. I could probably count on 1 hand the number of outages in the past year and they have been during severe storm or high wind....and back on in under 24 hours. Keep up the good work....and keep the price the same if you can!!

20 June 2025
Rated 1 out of 5 stars

The cost is rediculous

The cost is rediculous, the fact that my internet restarts on the 12th of the months and by the 17th of the mo ey it's down to barely dial up speed. I can't afford a bigger package...and since I live way out in the country I am severely limited...so it's you or Huhgesnet which is far worse...and then you have start link...pretty sure that would suck bi Donkey balls too.

17 December 2025
Rated 5 out of 5 stars

A bit pricy

A bit pricy, so when a fiber cable carrier is available for $50.00 per mo. then I'll move on. Until then, I'll be OK!

20 December 2025
Rated 3 out of 5 stars

Great while discounted

I love the internet overall. Had better quality service during the promotional first six months. The moment the promotion stopped, the great quality went out. It was faster and worked better during the first six months. No changes, no extra, but higher pay for slower and less internet. It is high pay for the quality service now. Getting anyone on the phone is hard. It routes me back to my online account and has me try to handle things there instead of a person first. I'd honestly cancel if I had another option for internet service.

1 December 2025

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