The sofa was never shipped
The sofa was never shipped - and its impossible to contact them. SCAM
1 September 2026
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3.4
Average
7 reviews
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Terrible customer experience - do not shop here
Terrible customer experience. This company were difficult to get in touch with - and constantly lied about my order. I received 4 different shipping confirmations (blaming the shipping company, over ordered in sale, and the fact that I don’t live in metro QLD on delays rather than acknowledge their poor management and organisation) I had to reach out constantly to chase updates and still haven’t received my order, with Vibe offering no more support. I have passed this on for further investigation and compensation.
6 August 2026
Couldn't be happier with my purchase!
I bought my Barbie Pink Cloud Chaise online during the eofy sale and couldn't be happier with my purchase! It looks exactly as per pictures on the website, the colour is stunning and chaise is extremely comfortable. I couldnt contact Vibesofas by phone but every text i sent was answered straight away and the service was excellent
6 August 2026
Vibe sofas were great
Vibe sofas were great! Such great service, went above and beyond for me. I’ve wanted this couch for years and it’s perfect. Highly recommend.
6 August 2026
Nice couch but frustrating to communicate with
Couch is beautifully made but company is very frustrating to try and communicate with. Not enough info provided online or with delivery on how to assemble. Delivery came on a different day to what was communicated and had to followup many times for a piece that was missing. Good at couch making, but needs focus in customer service.
6 August 2026
Great customer service and quality product
We recently purchased 2 sofas from Paul at Vibe and had a great experience from start to finish. The whole process was smooth and easy, with great customer service and communication along the way. Delivery was seamless and we’re really happy with the quality of the sofas. Would definitely recommend Paul at Vibe!
7 August 2026
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