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Vibram Reviews 931

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 464 reviews, reviewers had a great experience with this company. Many customers express strong satisfaction with the quality of the products, often highlighting their comfort and durability for various activities. People appreciate the excellent shipping information and support, with many noting quick delivery and well-packaged items. The ordering process is generally described as straightforward and easy to navigate, contributing to a positive purchasing experience. However, some customers were dissatisfied with inconsistencies in product sizing across different models, making it difficult to find the right fit. There were also concerns about the return policy, with some people finding the process cumbersome, especially regarding refund requests and shipping costs for returns. A few other people also felt that customer service was unresponsive to inquiries about exchanges or returns, and some experienced issues with incorrect delivery addresses.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many praising the comfort, fit, and overall look of the products,... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising quick arrival times... See more

Order

Clients share ambiguous opinions on order, with many reviewers reporting positive experiences, highlighting... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many finding the process difficult and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love my new Graspifier Vibram five finger toe shoes! I ordered them May 22, 2026 and within 5 days they were delivered! They fit snug like a bug and my feet and toe mobility is improving just within... See more

Company replied

Rated 4 out of 5 stars

Love the shoes; however, different shoes fit differently. It’d be helpful for the weenie to say, “exact size”, “runs big”, “runs small “. Especially when you can’t exchange your size because by the t... See more

Company replied

Rated 4 out of 5 stars

The good part is that this is a brand that I have experience with, so sizing shoes is always perfect. The site works well enough and I was able to find shoes that were outside of my budget, but tolera... See more

Company replied

Rated 3 out of 5 stars

Sizing is off between models it’s so annoying. How could it be possible that 1 shoe type fits me perfect and then i get another pair different type/model in the same size and it’s unbearably tight. Th... See more

Company replied


Company details

  1. Shoe shop

Written by the company

Vibram is the world leader in the development and manufacturing of high-performance rubber soles for outdoor and leisure activities, workwear, fashion, orthopaedics and correction. For over 80 years, the yellow octagon that symbolises Vibram has been synonymous worldwide with quality, performance, safety and innovation in the footwear industry. With its international headquarters in Albizzate (Varese), Italy, Vibram produces more than 40 million soles every year, dedicates over one million kilometres to testing, is present in 120 countries and has manufacturing, research and representation bases in the USA, China, Japan, Brazil and Italy. Vibram FiveFingers was born from the desire to rediscover contact with our natural environment, returning to the essence of the human foot and becoming one with our surroundings. When you wear Vibram FiveFingers, you facilitate a deeper connection between your body and the natural environment.


Contact info

3.7

Average

TrustScore 3.5 out of 5

931 reviews

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1-star

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Rated 5 out of 5 stars

I wish I got size 49 shoes instead of…

I wish I got size 49 shoes instead of size 50.

25 May 2026
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Reply from Vibram

Thank you for reaching out! We offer free exchanges on the US Vibram site. Please feel free to reach out to our customer service and we'd be happy to help: inquiry@vibram.com

Rated 1 out of 5 stars

Absolute joke..measured my feet with…

Absolute joke..measured my feet with their instructions..come two sizes big , they haven’t replied to 3 emails I’ve sent, and on top of that they want £15 to return.. so i will have to spend £45 on shipping….😡😡😡😡😡😡😡

22 May 2026
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Reply from Vibram

Thank you for your feedback, we’re sorry to hear about your experience.
We can see that you have already opened a ticket and would like to reassure you that our team is currently handling your request. We understand how frustrating sizing issues can be (please note that fit can vary, as every foot is unique and can experience sizing differently), and we truly appreciate your patience and understanding. Our Customer Care team will get back to you as soon as possible.

Rated 5 out of 5 stars

Love the shoes!!!

Love the shoes! I was nervous about the sizes but I’m a size 9 and got a 41 and it fits perfectly!!! And they’re soooo comfortable will be getting more ASAP

21 May 2026
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Reply from Vibram

We're so happy to hear you love your new shoes and that the sizing worked out perfectly! Enjoy the comfort!

Rated 4 out of 5 stars

A 43 is not always a 43

A 43 is not always a 43, 10.5 isnt consistant, returning things is a pain so i chose to just damate them, love vibram toe shoes, but ya...like all things sadly theyve changed

21 May 2026
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Reply from Vibram

We appreciate your feedback regarding sizing inconsistencies. We are always working to improve our products. Should you need any assistance with the return process please reach out to our US customer service team they are ready to help with the hassle-free return process.

Rated 5 out of 5 stars

My feet love wearing these shoes !

Easy to navigate on the site and to find all the information needed before ordering. Received the package on time. Very pleased with the Vibram shoes, my first experience, they are so comfortable!

13 May 2026
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Reply from Vibram

We're glad everything went smoothly, thank you very much for your feedback.

Rated 5 out of 5 stars

Great service all around

Great service all around. Received my order in a timely manner. Love my new five fingers for working out. Very comfortable and the perfect fit.

19 May 2026
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Reply from Vibram

We're so glad to hear you're enjoying your new five fingers for working out! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Quick fast service

Quick fast service, good packaging.

20 May 2026
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Reply from Vibram

We're glad to hear you appreciated our service and packaging. Thank you for your kind words!

Rated 5 out of 5 stars

THE BEST SHOES SMOKING!

These shoes turned my feet into main characters. At first I looked down and thought, ‘Why do I have ninja turtle toes?’ …then I put miles on them and understood the hype. Super comfortable, crazy flexible, and the grip is so good I feel like I could climb a wall if life required it. My feet have never felt this free. People stare, ask questions, and laugh until they try them on. Then suddenly everyone wants toe shoes. Unexpectedly one of the best purchases I’ve made.

18 May 2026
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Reply from Vibram

We are so happy to hear how much you're enjoying your new shoes! It's wonderful that they've provided such comfort and flexibility, making your feet feel free. We appreciate you sharing your unique experience and positive feedback.

Rated 5 out of 5 stars

Excellent Product and Customer Service

Thank you so much Vibram for your amazing customer service experience ! I am on my 12th pair of Vibram Five Fingers going back to 2011. Not only is the product top quality but it has changed my performance and training to another level since the beginning. These are the only shoes I will use for running , hiking and everyday use . Yes…even in the cold Canada snowy winters I will sometimes wear them . They have travelled with me all over the world.

All my needs are always taken care of by Vibram and shipping and communication is always fast.

Now to order another 2 pairs !!! Trailope and V Run !!!

20 May 2026
Unprompted review
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Reply from Vibram

Thank you very much for sharing your experience and for this amazing review.

Rated 5 out of 5 stars

Vibram V-Soul Black

I have Vibram FiveFingers V-Soul in black and I really love them. I sized up based on reviews, so I got size 40 instead of 39, but they turned out a bit too big for me :( Now I’m looking for size 39. If anyone has a pair to swap or sell, message me on Vinted: verose 🫶🏼

19 May 2026
Unprompted review
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Reply from Vibram

Thank you for the five stars, Weronika. Feel free to write to our customer care in case you need assistance.

Rated 5 out of 5 stars

All good

All good. I’ve been wearing Vibran for a long time. They wear well and help my feet feel great.

19 May 2026
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Reply from Vibram

We're so glad our Vibran footwear keeps your feet feeling great! Thank you for your loyalty and kind words.

Rated 5 out of 5 stars

Love my shoes

Love my shoes! They arrived on time and as expected! Can’t wait to order more.

19 May 2026
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Reply from Vibram

We are so glad you love your new shoes and that they arrived as expected! We appreciate your kind words.

Rated 5 out of 5 stars

New favorite outdoor shoe!

Been wearing my new shoes for a few hours and find them much more comfortable than any of my others. Size is true to my needs. The arch support is much better than any other pair I've had, while the sole is a bit thicker (I .earned to discover how sturdy the sole is somewhere in the buying process this time) and I am pleased since I'll be doing some walks an a bit of mixed terrains while wearing them. Just what I needed.

19 May 2026
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Reply from Vibram

We are so happy to hear our shoes are providing the comfort and support you need for your walks on mixed terrains. We appreciate your positive feedback!

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