I love my new Graspifier Vibram five finger toe shoes! I ordered them May 22, 2026 and within 5 days they were delivered! They fit snug like a bug and my feet and toe mobility is improving just within... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the shoes; however, different shoes fit differently. It’d be helpful for the weenie to say, “exact size”, “runs big”, “runs small “. Especially when you can’t exchange your size because by the t... See more
Company replied
The good part is that this is a brand that I have experience with, so sizing shoes is always perfect. The site works well enough and I was able to find shoes that were outside of my budget, but tolera... See more
Company replied
Sizing is off between models it’s so annoying. How could it be possible that 1 shoe type fits me perfect and then i get another pair different type/model in the same size and it’s unbearably tight. Th... See more
Company replied
Company details
Written by the company
Vibram is the world leader in the development and manufacturing of high-performance rubber soles for outdoor and leisure activities, workwear, fashion, orthopaedics and correction. For over 80 years, the yellow octagon that symbolises Vibram has been synonymous worldwide with quality, performance, safety and innovation in the footwear industry. With its international headquarters in Albizzate (Varese), Italy, Vibram produces more than 40 million soles every year, dedicates over one million kilometres to testing, is present in 120 countries and has manufacturing, research and representation bases in the USA, China, Japan, Brazil and Italy. Vibram FiveFingers was born from the desire to rediscover contact with our natural environment, returning to the essence of the human foot and becoming one with our surroundings. When you wear Vibram FiveFingers, you facilitate a deeper connection between your body and the natural environment.
Contact info
Italy
- vibram.com
3.7
Average
931 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vibram
Thank you for sharing your feedback, Kristel. We are happy you like our V-Soul.
I recently purchased a pair of Vibram…
I recently purchased a pair of Vibram FiveFingers and I’m extremely satisfied with both the product and the overall experience.
7 May 2026
Reply from Vibram
Thank you, Alexandru. We are happy you had a good overall experience.
Reply from Vibram
Buying directly with us ensures you have an authentic Vibram product. Should you wish to discuss your order with a Customer Service Associate email them at inquiry@vibram.com - the team is ready to help answer and questions that you may have about the pair you ordered.
Reply from Vibram
Good morning, we are sorry for the issue you experienced. We checked your shipment with UPS, tracking number: 1ZR1607V6894989070. The courier reported difficulties with the delivery due to an incomplete address or address-related issues. You should have received an email at the same email address used for your order.
To resolve the issue, we kindly ask you to open a ticket with our customer support team, and we will solve the problem as quickly as possible.
Thank you and have a nice day.
Vibram
Reply from Vibram
We appreciate your feedback and we're sorry our quality disappointed you. Please reach out to the Customer Support staff if you would like to chat about other shoes that we may have in our collection that may be better suited for you.
Delivery Is a nightmare
5 May 2026
Reply from Vibram
Thank you for getting in touch with us regarding your order. We just checked in on your tracking information and USPS is showing that it is "Held at Post Office..." as of yesterday. Please reach out them to retrieve your package. Should you need to get in touch with the Customer Service for Vibram USA, please email inquiry@vibram.com if you haven't yet already.
My order shipped immediately and I…
My order shipped immediately and I received my shoes 5 days later. My only gripe is that my previous pair lasted under 2 years of infrequent wear.
4 May 2026
Reply from Vibram
We're happy to hear that your order arrived quickly! We appreciate your feedback regarding the lifespan of your previous pair of shoes.
Reply from Vibram
We're glad you had a great experience. Thank you for your positive feedback regarding our fast shipping.
Second purchase
The products and categories were put together very well with forethought on separating the men's and women's styles. I used the format suggested in determining the size I would require, which according to the measurement was a 41 (8.5-9.0). Once the item arrived I tried them on, but to my disappointment they were to small. Re-measured and decided to exchange them for the next size up (42, 9.0-9.5).
The ones received were sent back on 5/4/2026 using the return label provided by Vibram. I will wait for my final judgement was the new size has been received. As a note, I am not new to Vibram. I still have my original pair and wear them frequently. If memory services me correctly, they were purchased around 2016. Thank you..
2 May 2026
Reply from Vibram
We appreciate your feedback. We're sorry the sizing didn't work out as expected and that the item was too small. Thank you for being a long-time customer.
I wish I would have known to go a size…
I wish I would have known to go a size up. Buying my exact shoe size, makes it hard to put on. Feels a bit too tight for me. Too lazy to return and wait. Love wearing it to the park.
1 May 2026
Reply from Vibram
We appreciate your feedback. We're sorry to hear the shoe is difficult to put on, the more you wear them hopefully it gets better. We're glad you love wearing it to the park!
Comfortability
Love how they feel like socks and super comfortable!! Definitely recommend
3 May 2026
Reply from Vibram
Thank you very much for sharing your experience, Shadia.
Order two pair pairs of shoes one got…
Order two pair pairs of shoes one got delivered. The other one is now being returned it to sender because they’re saying my address is incorrect, which doesn’t make any sense if I already received one pair of shoes before this one.
27 April 2026
Reply from Vibram
We're sorry to hear one pair of shoes didn't arrive and is being returned. We see that you have emailed Customer Service and are working with the US team now.
Great shopping experience
Great shopping experience, I was skeptical about the sizing but I kept in my mind how my foot is built and made a great choice. I also have an arch an the shoes still feel good.
1 May 2026
Reply from Vibram
We're happy to hear that you had a great shopping experience and that you were able to find a pair of shoes that fit your feet well! Thanks for the feedback.
I returned my items and haven’t gotten…
I returned my items and haven’t gotten a refund after 7 days. I tried to contact them and they are not responding. I should have ordered on another website.
1 May 2026
Reply from Vibram
Thank you for writing to us Bianca, the customer care confirmed that the refund process has been completed.
Love my shoes
Love my shoes. Only time I wear any other shoes is when I'm going to the rodeos then of course I wear my cowboy boots.
20 April 2026
Unprompted review
Reply from Vibram
We're happy to hear that you love our shoes so much! Thank you for your positive feedback. Thank you for your 5 stars, it means a lot to us!
The shoes fit perfectly according to…
The shoes fit perfectly according to your size chart. Couldn't be happier
1 May 2026
Reply from Vibram
We're happy to hear that our size chart helped you find the perfect fit! Thank you for your positive feedback; we truly appreciate it.
I measured my foot and I ordered the…
I measured my foot and I ordered the shoe that supposedly was the correct size which it seems to be the shoe size I wear most of the time, but the shoes were an inch too short. I couldn’t even get my toes to see if I could stand to wear them in the shoes. I went on your website to try to return it and apparently if you don’t have an account, you really don’t want anybody to respond because I couldn’t find a way to send them back. It kept asking me for my account number and I don’t have an account anyway I’m not happy at all and I won’t be buying your shoes again fact I can’t wear the ones I’ve got thank you bye
1 May 2026
Reply from Vibram
Hi Ann, no account is needed to return our shoes on the US website. Please go to the bottom of the home page and click the link "return order request" it will ask you for your order number and email address - no log in required. If you are still having issue, please reach out to the Customer Service team at inquiry@vibram.com they are ready to assist you if needed.
Reply from Vibram
We're happy to hear that you love your pairs! Thank you for your continued support; it means so much to us.
Finally..
Great. Very, very comfortable and good protection against stony gravel paths. I have waited for ages to get these Vibram's with the extra cushioning underneath as I have sensitive toes and feet. Highly recommended. Absolutely love them.
27 April 2026
Reply from Vibram
Thank you for the five stars, Dennis.
Very fast shipment and nice shoes
The shoes were shipped and arrived in a very timely manner
29 April 2026
Reply from Vibram
We're happy to hear that your shoes arrived quickly! Thank you for your positive feedback; we appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.