3 weeks tomorrow with no communication where my order is as it says Royal Mail is still waiting for it, ask for refund and still no update. I live in the UK, it should only take a few days. The lack o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered an item worth over £100, ovwr two weeks ago. Royal mail tracking has been stuck since it was 'dispatched'with absolutely no update from the company despite multiple emails to ivy, comments on... See more
Company replied
I ordered an embroidered jacket, an etched ring and a star shaped nose ring. I am very happy with the quality of all of these items, unfortunately i can't change out my piercing yet, but I'm sure it... See more
Company replied
The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one e... See more
Company details
- #287 of 294 best companies in Jewellery shop
- #559 of 624 best companies in Clothing Shop
- #269 of 283 best companies in Fashion accessories shop
Written by the company
Vicious Punx is an alternative jewellery and clothing brand that is made to order in the U.K. Inspired by punk, grunge, and gothic aesthetics, we create genderless, high-quality pieces designed to last. Our handcrafted jewellery is made to order in our small, female-founded U.K. studio, ensuring every piece gets the care and attention it deserves. Our clothing is printed and embroidered in small batches to reduce waste, so you know you're getting something unique, not mass-produced. We believe in self-expression without limits, and our designs reflect that. Whether you're here for bold body jewellery, statement accessories, or alternative fashion, we’re all about helping you embrace your individuality. With fast and reliable shipping, strong customer service, and a no-BS approach to quality, we’re committed to delivering pieces that feel as good as they look. While we accept returns on most items, piercing jewellery and underwear are final sale for hygiene reasons. Join our Vicious community and wear your rebellion with pride. Got questions? We’re here to help.🖤
Contact info
6 Harrow Road, HR40EH, Hereford, United Kingdom
- customerservice@viciouspunx.com
- viciouspunx.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LOVE the shop just take this into consideration...
I absolutely love this shop and everything they sell. I've had 0 issues for all my purchases I've made. I got customized chain lock necklaces for me and my boyfriend and they're perfect. The only issue is the lock on it whatever metal it's made of gives me a rash so I can't wear it overnight which sucks. But the chain itself I have no issues with. It must be the metal the lock is made of. But I don't think that's their fault at all. I am VERY sensitive to many metals. So far I know sterling silver and like stainless steel is the only thing I can wear consistently without a rash or turning green lol so don't blame the shop for that but if you're sensitive to metals just take that into consideration. The quality is good so it's not like it's a cheap metal or anything like that either. Will continue to order from them and just be more aware of the metals used lol
A trusted and easy supplier
Easy site to understand, easy to order and my jewellery arrived quickly neatly packaged.
I'd recommend this site and will be ordering again.

Reply from Vicious Punx
Bad customer service
I not recommend buying from them, their customer service is really not good.
I got my order and came broke, and they literally refuse to do anything... Like their only response was 'we cant do it now' or 'i these circumstances we cant do anything...'
And they only gave me a discount for a BROKEN ITEM.

Reply from Vicious Punx
vicious punx order
ordered from them multiple times and they’ve always had great customer service, quick delivery and amazing jewellery !

Reply from Vicious Punx
Bracelet broke almost immediately in…
Bracelet broke almost immediately in several places

Reply from Vicious Punx

Reply from Vicious Punx
Placed an order on 31.11, never received
Placed an order on 30.11. This was shipped 6 days later and as per tracking accepted by Royal Mail, but after this there were no further scans and order was not received. It’s now 2 months later and I am still trying to get a refund, but customer service is pushing me around after originally claiming they’d refund if there was no update soon (this was mid December)
I’d avoid doing business with them

Reply from Vicious Punx
Awful experience
Awful experience. Made 2 orders and had faulty items both times (should never have placed a second one, i was hoping it was just a bad experience) Refused a refund, basically been scammed out of about £40. It is all cheap quality, made my perfectly healthy ear lobes and nose bleed.

Reply from Vicious Punx
Amazing, affordable, alternative jewellery!
All of my jewellery came packaged excellently, customer service is amazing and the jewellery is affordable and great quality. I will definitely be ordering from these guys again! Thank you <3

Reply from Vicious Punx
Best shop
Ordered from them 3 times now. Always quick on delivery and beautiful, high quality products for a fair price. Favourite place to get jewellery by far!
It's a shame
It's a shame I have to give them less than 5 stars. I have purchased previously, using Klarna as a payment option on a few occasions. Had a problem, been five days and not received a response.
Edit : They sorted the problem out quickly when they finally responded. Just be aware of the headache should you do have a problem.
Best quality
I ordered and received multiple orders of earrings and a year later they haven’t started turning green. This is the best quality jewellery i’ve have in a long time :)
High quality and fair prices
The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one email they had it shipped straight back to me! The customer service is absolutely top notch and the products are amazing quality. I cannot fault this brand and will be shopping with them in the future!
SUCH good quality and speedy delivery
SUCH good quality and speedy delivery. Bought a Christmas gift for a friend and thought it was so beautiful that I went back to the site to buy some things for myself. Brilliant product and service, highly recommend.
My t-shirt arrived in 6 days
My t-shirt arrived in 6 days, the prices are low and quality is great!
Very happy with my order
Very happy with my order, delivery was quick. Definitely will be buying again :).
Sick jewellery
I love their jewellery, it’s genderless so I love that it includes everybody and I think there is something for everyone. They have great customer service and it’s just an all round good shopping experience!!
Can't go wrong really!!!
Extremely quick delivery, and the most beautiful custom made jewellery. Exactly the aesthetic i've been looking for for a while. And it's extremely affordable for the quality too.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







