Vickery Estate Agents Reviews 

759
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and always available to help with any questions or concerns, providing exceptional guidance and reassurance throughout the process. The service is frequently described as outstanding, with people appreciating the efficiency, constant communication, and dedication to keeping them informed at every stage of their sale or purchase. Reviewers highlight the excellent customer service, noting that the team goes above and beyond to support them, even when facing challenges or delays. People also appreciate the prompt response times and the seamless experience, especially when opting for the all-in-one package that integrates legal services. The team's proactive approach in generating viewings and pushing transactions forward, even with uncooperative parties in the chain, is frequently commended.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the team's professionalism,... See more

Service

People report positive experiences with service, often describing it as professional, supportive, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fantastic communication and a smooth... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick and efficient... See more

Customer communications

Consumers find contact to be positive, with many reviewers impressed by the professionalism, diligence, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the Vickery branch in Camberley to sell my parents property. The service was professional throughout and I was kept informed at every stage. After the first sale fell through due to a break in... See more

Rated 5 out of 5 stars

Vickery in Lightwater provided a professional service from Day 1 when we first met. We were kept informed of every viewing, received feedback and held timely reviews with Richard on progress. Once... See more

Rated 5 out of 5 stars

From start to finish, the team at Vickery in Fleet went above and beyond to support us through both the sale of our old home and the purchase of our new one. Jordan and Sarah were exceptional - friend... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service and support from Vickery! Edward on the estate agent side and Vidya and Lorraine on the solicitor side have provided an outstanding service. Wouldn’t use any other company... See more

Company replied


Company details

  1. Estate Agent

Information provided by various external sources

Vickery and Company are leading Letting and Estate Agents in Camberley, Farnborough, Fleet, Frimley, Lightwater, Westend, and Bagshot. Visit our website today to book a free market appraisal


Contact info

4.9

Excellent

TrustScore 5 out of 5

759 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(759)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

First Rate Service

The team at the Fleet Office worked tirelessly and did their utmost to progress the sale of my property under difficult circumstances due to the buyer’s solicitor long drawn out negotiations. Matt and George gave scheduled updates and made sure both parties in the transaction were well informed with the current situation.
I opted for the Vickery “All in One” sales and conveyancing package whereby both elements of the sale process are aligned within an integrated service. It provided a seamless exchange of information between sales and conveyancing to improve communication and quicken the process from my side of the transaction. It worked well. Specialist Property Lawyers provided a friendly and professional service throughout. A credit to all of those involved in both aspects of the sale.

10 November 2023
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Hanney,

Thank you for taking the time to leave such a positive review for George and myself along with the rest of the team.

Its always a pleasure to hear positive feedback.

We wish you all the very best and if you need anything else in the future, please do not hesitate to ask!

Kind regards,

Matthew Bozier - Senior Client Manager

Rated 5 out of 5 stars

A buyer's side reference for an Estate Agent???...it takes two to tango!

In our case, we were on the buy-side but we were lucky enough to meet and get to know Edward Whitaker at Vickery as he was representing the sell-side clients. Edward was engaged from the very start of the process after we had put in our offer and, whilst jealously representing his clients' best interests (as he should), he also went out of his way to try to ensure that things were moving forward and that both side's legal counsel kept their eye on the ball. The process threw up some difficulties but Edward worked tirelessly with both sides to facilitate open and clear communications and came up with great ideas to give the process every chance to proceed to an exchange. Alas, on this occasion, it was not to be but, as I said to Edward on our last call, it was not for lack of trying on his part and he would have earned his commission if the deal had gone through. He was always available, always professional and always respected the constraints that we had as well as explaining the position of his clients. He is a credit to his profession when certainly not all are.

25 October 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr Kirchin,

Thank you for leaving such a fantastic five star review!

Despite us not all getting the outcome we wanted and fought hard for, I am delighted we were still able to provide a 'professional' service to yourselves.

Myself and team wish you all the best in your future endeavors and look forward to hopefully being able to assist again in the future.

If there is anything else I can assist with in the future, please do not hesitate to get in touch.

Kind regards,

Edward Whitaker - Senior Client Manager

Rated 5 out of 5 stars

A great service from Vickerys staff.

A big thank you to William Burgess and Edward Whitaker for your excellent service in securing the sale of my late step mother's property. I think it fair to say that given all the problems during the sale, you both stepped up to the mark and you are clearly both a valuable asset to Vickerys, long may your successes continue.

1 November 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr Jayes,

Myself and William are extremely grateful for the brilliant review you have taken time to leave. I am delighted we have been able to provide an 'excellent' service.

Ourselves and the team wish yourself and the family all the best for the future!

Kind regards,

Edward Whitaker - Senior Client Manager

Rated 5 out of 5 stars

Very proactive approach

Very proactive approach, extremely professional and efficient. Thank you to Stuart, Lisa and Bridget in particular for a seamless service!

13 November 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr Cooper

We really appreciate you taking the time to leave our lettings department such a wonderful review. Its always great to receive such fantastic feedback, thank you.

Kind Regards
Stuart Wright - Director

Rated 5 out of 5 stars

Never disappointed

I have been dealing with Vickery lettings for 20 years and am always delighted by the team's level of service. I have known Chris for a long time but Bridget even longer. When I think of the number of business communications we have had, it runs into hundreds of occasions. I cannot think of one event where I have felt disappointed with the response. Bridget from the start appeared an excellent representative of the company and her speed of response and humour are just two winning characteristics of too many to mention.

9 November 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr Smith

Thank you for taking the time to leave the lettings department such a lovely review and in particular Bridget & Chris. Its always fantastic to hear when our landlords have been so happy with the service and even more so, the fact it has been that way for 20 years. It really is a testament to the lettings team who are so passionate about delivering such great service.

Kind Regards
Stuart Wright - Director

Rated 5 out of 5 stars

Vickery,s lettings team

We have been using Vickery,s lettings service for 5 years know and we would highly recommend them.
The team consisting of Stuart, Lisa, Bridget and Chris have provided fantastic service over the years.
With advise and the management of our property.
Nothing is ever to much trouble and we are kept updated at all times.

8 November 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr Wright

Thank you for taking the time to leave us a review. I am over the moon to hear how happy you have been with our service and here is to many more years managing your rental property.

Kind Regards
Lisa Howson - Lettings Admin Manager

Rated 5 out of 5 stars

Purchase experience with Vickery

Our experience with Vickery during the purchase of our property was expertly overseen by Edward W. Edward delivered an outstanding, professional, and friendly service from start to finish.

Throughout the entire purchasing process, Edward ensured that we were consistently informed of the progress being made. His commitment to providing exceptional service was evident in the thoughtful touch of organising weekly update calls, which kept us well-informed with the latest information.

The level of communication and professionalism demonstrated by Edward was truly exceptional. We highly recommend Vickery, and extend a big thank you to Edward for his hard work and brilliant service throughout the entire journey.

7 November 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Finian,

Thank you for taking the time to leave such a positive for myself and the team.

We are delighted to have been able to find your next home and have found our service exceptional.

We wish you all the very best for the future.

Kind regards,

Edward Whitaker - Senior Client Manager

Rated 5 out of 5 stars

Excellent service

From beginning when Vickerys came to value and put my property on the market until completion everything went son smoothly, I was kept updated every week also when anything wanted my attention.
Special mention to Joshua in the first instance and Lewis who help and advised me so much.
I would thoroughly recommend Vickerys.
Many thanks and well done.

27 October 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Alan,

Thank you for leaving Joshua, Lewis and the rest of the team an excellent five star review!

I am glad you have found our service to have gone smoothly and would recommend us!

All the Best.

Kind regards,

Edward Whitaker - Senior Client Manager

Rated 5 out of 5 stars

Excellent Service from Lewis and the team

Lewis was great from the start. From initially showing us the property through to completion. We were kept up to date with weekly progress calls from both sides which were very helpful and kept me at ease.

Many thanks again.

27 October 2023
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Nav,

Thank you for taking time to leave this fantastic review for Lewis and the team!

If we can be of any further assistance in the future please don't hesitate to get in touch.

Kind regards,

Edward Whitaker - Senior Client Manager

Rated 5 out of 5 stars

Good, honest, professional service

It's been a difficult few months for selling houses but Richard always gave clear advice about the market especially that all important valuation. No over inflating prices to get our business, he supported his valuation with evidence, the choice was ours, did we want to sell or hang around for ever as the value slowly tumbled?
Good honest, professional service, I would definitely use Vickery again.

16 October 2023
Unprompted review
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Reply from Vickery Estate Agents

Thank you Adrian for your great comments! Wishing you and the family all the best for the future.

Kind Regards

Richard Orme - Director

Rated 5 out of 5 stars

Thank you Richard..

Richard has been great from start to finish. We enjoyed meeting with him when we viewed the property and he continued to assist us with our offer on the property and during the whole duration of the purchase. We had some delays in the chain (no fault of Vickery) and Richard was very helpful in ensuring these delays didn’t cause any further issues for us. Thank you again.

17 October 2023
Unprompted review
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Reply from Vickery Estate Agents

Thank you Natalie for your review of our services. I am over the moon that we managed to get this over the line for you! I hope you and your family will be very happy in your new home for many years to come and if you ever decide to move again, we would be delighted to hear from you.

Wishing you all the best for the future,

Richard Orme - Director

Rated 5 out of 5 stars

Sarah was efficient and very welcoming.

Sarah was efficient and very welcoming. Explained to us the procedure. She did everything she to accommodate us. Most helpful answered all our questions promptly. All the paperwork came as Sarah said it would. When Sarah was on leave her colleague followed through with his part of the paperwork. It was pleasant to deal with Vickery as a whole.

12 August 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr Newins,

Thank you for taking the time to leave a kind review following your experience with our Fleet Office.

We hope you enjoy your new home.

Jordan Richards - Senior Client Manager

Rated 5 out of 5 stars

Sarah was extremely friendly and…

Sarah was extremely friendly and helpful throughout. Nothing too big or too small. Very prompt and thorough!

3 July 2023
Unprompted review
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Reply from Vickery Estate Agents

Thank you for your review of our services and your experience with our Customer Service Manager, Sarah.

We look forward to hopefully working with you again in the future!

Jordan Richards - Senior Client Manager

Rated 5 out of 5 stars

Excellent Agent

Went to view a house in Camberley today and met Lewis who showed us around. Lewis was polite, informative, knew the area well. Answered all our questions and above all didn't rush us with the viewing. Thank you Lewis.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

A client focused estate agents

A client focused estate agents. From viewing to securing tenancy the process was efficient and transparent throughout. I would recommend Vickery Estate Agents to others looking for property in Surrey.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Communication

Very good communication from a polite and trustworthy team of proactive agents. Love the updates and personal service. A quality experience with Vickery and a great back and forth with Edward who took care of all the nitty gritty!

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

We recently purchased our home through Vickery and their service was excellent. Our agent William Burgess was communicative and helpful throughout from the first viewing through to completion, making the process smooth and straightforward which we particularly appreciated as first-time buyers.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Mr Careford a very impressive estate agent.

We have viewed two houses with Mr Careford of Vickery estate agents. His knowledge and research of the property and the surrounding area is truly remarkable. His ability to know when to talk and when to stand back and be silent is also very intuitive and impressive. Two very enjoyable viewings.

2 September 2023
Unprompted review
Rated 5 out of 5 stars

5 star all-in-one service from Vickery Estate Agents and Matt!

I recently sold my mother's house in Farnborough through Vickery and Co and I couldn't rate them more highly.

Matt Bozier looked after us throughout, and he went absolutely above and beyond to help us achieve a good price and complete the sale... I couldn't thank him enough. This included collecting signed documents, helping with meter readings and checking on the property when I was unable to be in Farnborough.

He was ultra professional and kept me informed at every step the process - tenaciously chasing up anything we asked of him. My Mum was really quite anxious about what needed to be done and Matt's straightforward, friendly and upbeat demeanour put her totally at ease. The human touch made all the difference and we felt he was extremely patient with us, despite clearly having quite a busy schedule.

On occasions where I had to speak to others in the office, they were also very courteous and helpful.

Finally, just to say how easy it was selling via the all-in-one package, not only was it a very reasonable fixed fee (which takes the guesswork around costs out) but it also made everything that much quicker and easier since they communicate all the time with the in-house solicitors (who were also excellent). They clearly have a great system in place with this package.

Highly recommended and I wouldn't hesitate to use them again. Thank you Vickery and big shout out to Matt who made this such a hassle-free experience!!

11 July 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr d'Alquen,

We are delighted that you were impressed with our services from the team in Farnborough.

Thank you for taking the time to leave a positive review.

Jordan Richards - Senior Client Manager

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