Purchased a backpack. Standard use. Within 2 years completing breaking down, zips have both detached with no excess force. I thought this used to be a high quality company. Following review the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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This company produces excellent Swiss army knifes. Hard wearing and overall great quality. I like the fact you can change the scales on the side of the knives to another colour. However, there are a c... See more
Company replied
Having owned various Swiss Army knives for over fifty years, I recently returned one of my Swiss champs for a replacement magnifying lens! My knife was promptly returned fully repaired. The knife has... See more
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I’ve had a Victorinox Swiss Champ for close to 30 years. About a year ago, one of the plier jaws snapped. Given its age, I wasn’t upset. I figured it had earned its keep and started looking for... See more
Company replied
4.4
Excellent
358 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely poor customer service and make you doubt their authenticity.
Extremely poor customer service, take ages to respond, and some items are different from expected. Extremely surprising is that their replacement watch straps did not have their logo and yet was so expensive.
3 February 2020
Unprompted review
Bought a backpack for my boyfriend and…
Bought a backpack for my boyfriend and we are really satisfied. He uses it for work and carries it everywhere!
18 October 2019
Unprompted review
Best Multi-Tool Equipment
Finest materials used for their Multi-Tool knives.
12 October 2019
Unprompted review
Poor and non-existant Customer Service delivered by agent company
It has been more than two weeks of trying to resolve an issue regarding an undelivered purchase. The contact centre and number is manned by an agent company, which means that there is no authority or real information provided, the response was we have to raise this issue with the responsible party. I had to contact DHL personally to try and locate the packages. Finally I requested a refund and supposedly it was to be processed, but since then there has been no communication, I have sent 5 subsequent messages to chase the refund and there has been no reply.
Would not recommend buying directly from them, buy through another agent or reseller.
11 January 2019
Unprompted review
Best Service 5*
Best of service to me and my beloved trolly ...
2 years ago the pull handle broke, but straight away they send me a new one 5* But after 8 years, the wheels (used almost every day) are worn out, send them an email if I could buy a new pair of bearings, since it still works perfect.
They AGAIN send me a brand new set, and my trolly runs as good as new - LOVE YOU GUYS -
Cheers ń Thanks,
Peter / Denmark
19 November 2018
Unprompted review
redeemed negative customer experience
Contacted them as my expensive suitcase broke while on holiday after just over a year of light use. They didn’t reply so I posted on their Facebook page. They deleted my comments as they didn’t like my bad review. Then they disabled my ability to post comments on their page, emailed me and fobbed me off to someone else.
Edit*
Head Quarters took on my case (no pun intended) and they have arranged their Thailand office (where I am currently holidaying) to send me a new bag - a newer version as my older one is no longer stocked. Their Thailand office have been awesome.
18 July 2018
Unprompted review
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