Victor Michael Estate Agents Reviews 635

I had an extremely distressing experience with Victor Michael. On 8 September 2025 at 16:41, I called their office on the number ending 5909 to report a neighbour’s burglar alarm that had been sounding continuously for over 4 hours. The unbearable noise caused me a severe migraine and stress, which was particularly harmful as I am pregnant and caring for a one-year-old toddler.

When I spoke with Grace, instead of acting professionally or showing empathy, she was hostile, offered no reassurance that the issue would be resolved quickly, and even hung up on me while I was in clear distress. I was left crying for an hour while still exposed to the alarm.

Such behaviour from a property manager is unacceptable, especially towards a non-native English speaker. It appears tenants are treated in the same dismissive way, which raises serious concerns about the company’s standards.

I urge Victor Michael to properly investigate this incident and ensure Grace receives mandatory training so this unprofessional conduct is not repeated.

You handled everything so professionally — from finding the right place to making the whole process smooth. Great work!”🙏🏼

Piyush made selling my house smooth and stress-free. His communication was excellent, he was professional, and secured an offer quickly. I felt supported throughout the process. Highly recommend for anyone looking to sell with confidence and efficiency, truly a top-tier estate agency experience.

We used Victor Michael for letting agency services on a non-standard commercial property, and were fortunate to work closely with Piyush throughout the process. His communication was consistently clear and timely, which helped us stay informed and confident every step of the way.

Piyush demonstrated real attentiveness, understanding the complexities of our property and swiftly securing a suitable tenant. He played a key role in helping both parties agree on terms, navigating the discussions with professionalism and ease.

Working with Piyush was genuinely smooth and straightforward. We’ll happily recommend him to others looking for reliable and effective letting support

Victor Michel is trustworthy agent for finding home.most important things they take too short time to do all procedures because of their all staff are very cooperative and doing team work very well.i am very pleased to their cooperation.Thanks to all.

It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.

Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael.

Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them.

It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof.

I believed him as I couldn't really climb up to the roof to confirm.
By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment.
Once you turn on the heater, the smart meter shows consumption at up to £4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about £1,500 in electric bill monthly during cold months.
Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis.
Very convenient.

Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment.

Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement.

She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point.

We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders.

And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit.
All her claims were found to be false and untrue.
Such behavior should neither be endured nor experienced by any tenant.
I wish someone had told me about these agents before I got into a contract with them.

We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties.

I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage.
You know them now.
You're informed

I’m very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London .
And specifically thanks to Dora and Piyush the help me with everything I’m very happy to see them .

We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.

Really helpful team.
I am very happy and grateful for all the help I received.

I had a great experience with Victor Michael. They were professional, responsive, and made the whole process seamless from start to finish. Any queries were answered promptly, and they went above and beyond to ensure everything was in place for our move. Highly recommend for anyone looking to rent hassle-free.

They are so helpful to find out our new house

I recently had the pleasure of working with Piyush to sell my restaurant, and I couldn’t be more satisfied with the experience. From start to finish, Piyush was incredibly professional, knowledgeable, and committed to helping me find the right buyer. His attention to detail and clear communication made the entire process smooth and hassle-free. He was always available to answer my questions and ensured I was kept in the loop throughout. Thanks to Piyush’s expertise, my restaurant sold quickly and at a great price. I highly recommend him to anyone looking to sell their business – he’s truly top-notch!

Thanks alex

Great experience

Victor Michael was a recommendation as I'm not local to area and boy was the recommendation a great one.
Piyush couldn't have been any more helpful and supported me every step of the way. Nothing was too much trouble from scheduling viewings to arranging the EPC and access for the surveyor. He made my life super easy. Sale was super quick, with regular emails & updates as well as the much needed phone calls. I would definitely request Piyush Kahtri and his team again and wouldn't hesitate to request Victor Michael sell my property. Thanks team!

From the start they made my experience an unforgettable one. They made the house viewing very easy and convenient for myself and my wife. Thy communicated really well through the whole process and didn’t make anything feel hard or complicated, they were also always on hand for any questions or help I needed. Special thanks to Alex and Dora who made the whole process easy and memorable

We want to say a big thanks to Alex from the Agency . It was a pleasure working with him and we appreciate his efforts in making this moving fast , and easy , it is a positive experience. We are so excited about our new flat , we are grateful to be so lucky having such a responsive and qualified agent ,as Alex .His assistance was at the highest levels. Alex is a professional agent who has been extremely helpful and respectful with us . A big thanks to whole team .