VIDA Select Reviews 454

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Nordika has been an incredible, attentive, kind match-maker. The process with the dating app (hinge) has been a learning process since the whole process is a bit awkward (a third party swiping and... See more

Company replied

Rated 5 out of 5 stars

Francesca from Vida was a wonderful match maker. She sort of holds your hand when you have questions about a potential match. And professional. She made time to talk with me once a week. Wonderful exp... See more

Rated 5 out of 5 stars

ViDA Select handles the tedious and frustrating aspects of dating apps. Most of the ghosting is filtered out by the time you interact with the women. They filter for what you're looking for so you g... See more

Company replied

Rated 3 out of 5 stars

Service is ok. For the money they charge, for me, it was not worth it. Essentially all they do, is click like and chat with people on dating apps for you. Yes, there is some intelligence built in from... See more

Company replied

Company details

  1. Dating service

Written by the company

Finding your person shouldn't feel like a second job. VIDA Select is modern matchmaking for professionals who refuse to settle. We handle the searching, screening, and scheduling—you see detailed profiles and photos before meeting anyone. No blind dates. No surprises. With 16 years of experience, 11,000+ relationships, and an 82% success rate, we help you find someone worth sharing your life with. You approve every match. We handle everything else.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

454 reviews

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Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

An excellent service which great results. Thank you :)

A fantastic experience with VIDA Select and I would recommend anyone who is on the fence to take that leap of faith.
I’d previously struggled to get traction with dating apps and didn’t enjoy the amount of time required for them.
However, VIDA Select made the process easy and I was surprisingly inundated with more numbers and prospective dates than I could handle!
Lorraine was exceptionally patient with my hectic schedule and made sure everything ran smoothly. She also gave excellent advice as required which was really appreciated.
I felt that the whole process was focused on presenting an honest picture of me in the best possible light.
I’ve paused the service for the moment… hopefully I won’t need to come back but if I do I will use VIDA again without hesitation.

2 August 2023
Unprompted review
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Reply from VIDA Select

Hi Marcus, I'm thrilled to read this glowing review of yours! I wanted to let you know that the team and I genuinely enjoyed working with you. I really appreciate how you fully trusted us and the entire VIDA process. I just know that you're onto better ventures, and I absolutely wish you all the best! Thanks again, Marcus! - Lorraine

Rated 5 out of 5 stars

Expert and Professional

Charlotte was fantastic and hand held me through every step of the process with care and consideration. She was always responsive to my questions and addressed any challenges as they arose. I highly recommend Charlotte and the Vida team - they are the real experts in what is a daunting space. They make it easy with their professionalism, true expertise and real capabilities in this arena. I can’t thank you enough Charlotte - Thank You!

30 July 2023
Unprompted review
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Reply from VIDA Select

Thank you for the kind words. It was a pleasure working with you and I'm so happy you have decided to pause things right now whilst you pursue your new relationship. Wishing you all the best! - Charlotte

Rated 5 out of 5 stars

Lorraine was a pleasure to work with

Lorraine was a pleasure to work with. She was informative and in tune with my requests. Everyone was responsive and comforting during the interview and writing process. I highly recommend this agency and Lorraine as your match maker!

27 July 2023
Unprompted review
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Reply from VIDA Select

Hi Jordyn, I had a wonderful time working with you! Thank you very much for the trust you've given us, and for being so open throughout the entire journey. I wish you nothing but the best. - Lorraine

Rated 5 out of 5 stars

Positive experience with Melissa and Team

I had a very positive experience with Vida. Melissa J was my point person and was really great. To make this service successful you do need to get involved to inject your personality, so It was more of a collaboration than expected. However, at the end of the day, things worked out, and I feel much better about my profiles than before signing up.

18 July 2023
Unprompted review
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Reply from VIDA Select

Hi James,
Thank you so much for this lovely review. It’s truly been my pleasure helping you navigate the world of online dating. I’ll miss our calls but knowing that you feel much better about your profiles now than before signing up makes me really happy. I wish you all the best in your dating endeavors and I have no doubt that Lucia’s picked up some tips on being the best wing-pup a guy could ask for 😊 Melissa

Rated 5 out of 5 stars

VIDA is a great start for my future

VIDA has been very helping getting a poor girl that has never done online dating and didn’t even know where to start or even if I really wanted to start. Thank you Melissa. You were so easy to work with and made my experience very positive to where I have the confidence to continue carrying the torch you started.

14 July 2023
Unprompted review
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Reply from VIDA Select

Hi Jojo, thank you so much for the positive review! It was so lovely working with and getting to know you. Being a part of building your confidence as you venture into the online dating world means so much to me and the team and I have no doubt you’ll find that special person. 💜 Melissa

Rated 4 out of 5 stars

Good service

I was a customer of VIDA for 5 month.

At first I was with a matchmaker who hasn't worked out for me but than switched to matchmaker Nordika. She was really attentive, always had the time to listen to me and gave very useful advice. I had a very positive experience with her.

Also, I find that the writer did a good job at representing me, and writing things similar to what I could have written but in a way that it gets dates.

Overall, it's a good service and definitally worth a shot for people who are struggling to get real life dates through the dating apps or just don't have the time to spend hours on the apps typing messages.

6 July 2023
Unprompted review
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Reply from VIDA Select

Thank you so much for leaving us this review Jen! Really appreciate it. It was such a pleasure working with you. I am going to miss our catch-up calls. Wishing you all the best for the future and in your journey to finding love. Please stay in touch 🙂 Nordika

Rated 5 out of 5 stars

Simmy and ViDA are incredible!

What a wonderful service I found in ViDA. It does take a few weeks to set up and get going, but Simmy, my matchmaker, made it easy! She was professional n all communications during setup and in the online communications, as well as being a lovely human being. After just a few months of some serious dating, I’m happy to report that I have met my perfect match. I more than highly recommend ViDA. Ladies, get ready to date like a champion… because VIDA will help you narrow down and find your soulmate!!! You may have a ton of dates… but if you stick with your priorities of what is important, you will meet him!

10 July 2023
Unprompted review
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Reply from VIDA Select

Robin, it's been an absolute privilege and a pleasure to have been with you on your dating journey. I cannot express how wonderful it's been to work with someone with such an amazingly positive outlook on everything! I wish you the very best success not just in your new relationship, but in all your future endeavors! -Simmy

Rated 3 out of 5 stars

Great Customer Service

I did not have the greatest experience with this company initially. It initially felt like a waste of money. There was a lot of misinformation in my situation. When I spoke with sales, I was told my service would start after my online profiles were created and that was not accurate. It took almost 3 weeks to setup my profile which means I got 1 week of actual services. I also was not initially told I would need to pay for premium subscriptions to multiple dating apps so that was even more money I had to pay for them to "go live". The writing to my matches felt generic. My matchmaker Celia was kind a patient but she was only one part of the process.

In response to Celia's comments:
I was never told that my time started at my initial contact with the matchmaker. Also, 2 of the 3 platforms chosen were free but I was told the ONLY way the team could work on them was if I paid to upgrade.

The good news is, Rosalia reached out to me regarding the misinformation I received and immediately offered a solution. She is also doing further investigation to determine where the communication issues occurred. It didn't work out for me because of the misinformation but hopefully it will for you! Just know up front that your "clock" starts with your profile creation and it is HIGHLY recommended that you obtain premium memberships on dating sites that are offered for free. Also note, some dating sites require a subscription before you can even start using them. Do your research and you will likely have a better experience!

28 June 2023
Unprompted review
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Reply from VIDA Select

Your matchmaker Celia here! I'm sorry to hear about your concerns with the service. Customer satisfaction is of utmost importance to us and we value your feedback as it helps us continually improve.

As discussed during the onboarding process, optimizing your online presence typically takes around 7 to 10 days. Your setup, which was slightly outside this timeline, involved some additional deliberation on the selection of platforms. However, you received two full weeks of live matching and messaging service (between 06/18 and 07/02), not just one.

We are very transparent about this first month being crucial to setting you up for success, and that’s why we generally recommend a minimum of two months of active service. As Calvin told you, just as he does every client, service begins with your kick-off call with your matchmaker. The first month is heavily devoted to crafting your profiles and optimizing your photo lineup in order to be able to attract the kind of matches you’re looking for. Then, during the second month, we are able to focus solely on making those connections. I understand that in your case you signed up only intending to use the service for one month, and I was happy to be able to deliver you a date opportunity within that time frame.

I’m disappointed to see you still felt there was an issue with “misinformation,” as we had several calls where I explained how the premium subscriptions on the dating apps work. While I understand you felt it was not explained adequately during your initial call, it is an aspect of the service that is very clearly spelled out in our simple 2-page service agreement every client signs prior to starting.

Clients are responsible for any platform fees, and while we can recommend non-paid platforms, we often suggest paid platforms as they offer an additional level of screening. This typically leads to higher-quality matches as people who are willing to pay for a platform tend to be more serious about their search. In your case, we used a combination of both, only utilizing one platform that requires a paid subscription.

I wish you had been more direct about not liking the tone and style of the writing! As you know, for the profiles we have an editing process that allows you to provide feedback, suggestions, comments, etc. to ensure they are a genuine representation. And while you did make a few edits, overall you seemed satisfied with the final product. You even commented “I like it!” on one of the suggested intro options, and wrote, “This is perfect!” when you approved the final drafts. And if you were concerned that the messages sent on your behalf sounded “robotic and nothing like you”, your writer would have been happy to tweak the approach to be a more authentic representation of your style. I double checked our correspondence and I don’t see any feedback from you regarding this at the time. Of course, I can’t fix a problem I don’t know about!

VIDA Select has helped thousands and thousands of singles find their ideal partners since 2009, but as with any matchmaking service, it’s not the perfect fit for every client. While negative reviews are thankfully few and far between, as 99% of our clients get dates and 78% of our clients meet someone special after just 3 months of service, there are actually a few negative reviews right here on Trustpilot. The vast majority of our clients leave happy, and I’m so sorry that you weren’t one of them.

Best,
Celia

Rated 5 out of 5 stars

Excellent Customer Experience and Results

I was hesitant to try VIDA because I had a bad experience with a similar service, but VIDA went above and beyond what I expected. Their staff is respectful and hyper responsive, they listened to my feedback and adjusted their service accordingly, and they were kind and friendly. My direct Matchmaker (Nordika) was basically my best friend.

Something to be aware of is that it does take about a month to build momentum with this service before results start happening. At first, I was underwhelmed by how many dates I was going on, but I two months in I ended up having to tell my Matchmaker to stop actively looking for new dates because I was going on more than I felt comfortable with.

30 June 2023
Unprompted review
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Reply from VIDA Select

We are thrilled to hear that you are happy with our service Joël! Thank you for being such an Amazing client to work with and for leaving this review 🙂 Really appreciate it. - Nordika

Rated 5 out of 5 stars

Matchmaking dreams

I had a great experience with Nabeelah Adams, my matchmaker! She was very communicative and I enjoyed her understanding who I was and what I am looking for! VIDA Select is a comprehensive service that really makes a business of going out of business with quality matches that I might now have given a second chance. Thank you!

8 May 2023
Unprompted review
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Reply from VIDA Select

Thank you for the kind words, Stephie. You are just such a good human and have the best, most positive vibes! I wish you all the best, you deserve a GREAT love story ❤️ Nabeelah

Rated 5 out of 5 stars

Highly recommend.

Donna was a pleasure to work with. She really listened to what I was looking for and was supportive when I wanted to waiver from what I was really looking for. Her team was responsive and reached out when they weren’t sure what made sense to do. I had been overwhelmed with online dating but now I feel more comfortable in preceding with the process on my own. They improved my profile and my confidence. i have a very demanding job and the team doing the heavy lifting was well worth it for me.

22 June 2023
Unprompted review
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Reply from VIDA Select

Miriam, thank you for your kind words! It has been an absolute pleasure working with you throughout your VIDA journey. I wish you all the best on your future dating endeavors ❤️ Donna

Rated 5 out of 5 stars

Highly Recommended

Franchesca and the team at Vida made the whole process virtually seamless. They definitely took a real interest in me and my goals and I did not feel that this was a sham effort in any way. Neda was also very helpful for me with a style consult. I found the experience to be well worth it in saved brain damage and in helping manage the apps and in finding potential compatible matches. Highly recommend.

8 February 2023
Unprompted review
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Reply from VIDA Select

Hi Nick,

Thank you so much for the high praise. You were a pleasure to work with. If you need anything else in the future, do not hesitate to reach out. All the best!

Kind regards,
Francesca

Rated 5 out of 5 stars

Very helpful and friendly

Jessica Bailey was very helpful and friendly. Always in a good mood and has a charming personality. Plus the accent is very cool.

18 June 2023
Unprompted review
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Reply from VIDA Select

Hey Farzy! Thank you so much for the kind words, I enjoyed working with you and wish you all the best for the future ❤️ Jessica

Rated 5 out of 5 stars

Micheal and Nordika made my journey to…

Micheal and Nordika made my journey to finding love amazing! I feel like we are best friends now. It was so fun to giggle about boys like school girls! Thanks for everything!

15 June 2023
Unprompted review
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Reply from VIDA Select

Thank you for your kind words. We absolutely loved walking this journey with you. Wishing you all the best for the future. Please stay in touch 🙂 Nordika

Rated 5 out of 5 stars

Celia Anthony was fantastic

Celia Anthony was fantastic, providing valuable suggestions and insightful perspectives. She devoted ample time to offering personalized attention and feedback. Her guidance significantly impacted my dating journey, leading me down an unexpected and delightful path. I highly recommend her services.

12 June 2023
Unprompted review
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Reply from VIDA Select

It was an absolute pleasure having you as a client, thank you for being open minded and for giving this process a chance. I wish you all the best in finding love, and I do hope you will share this with me. - Celia

Rated 5 out of 5 stars

Vida Changed Dating For Me!

Vida completely changed my experience of online dating! Annnnnd… I’ve been now dating a man for a little while who embodies all of the qualities I was seeking! While it is still the beginning with him, I am impressed with how quickly I met a cute man of character! Especially thanks to Nordika - for finding him and setting up our connection!

Before Vida, the swiping and messaging on my own was overwhelming. I cried a lot and spent hours doing “clerical work” on dating sites just to set up two or three dates. Vida not only did all of the hardest part of dating for me - they did it in a very professional and personal way - Nordika really was rooting for me to find my man. She knew how heartbroken and exhausted I was from dating and my dream of a life partner was her goal too! She seemed to work every single day of the week - to encourage me, find the best matches, and she even screened men that didn’t seem kind or respectful. She took time to understand what I was looking for, listened to me cry (in the beginning when I was nervous about trying Vida), and she put in so much effort to find me a match that fit what I was looking. My biggest concern was how Vida and Nordika would handle messaging men - but the messages that Vida sent on my behalf were respectful, friendly, and portrayed me in a genuine way! I am so impressed with both the professional quality of Vida, combined with the loving and personal touch. I tell all of my single friends that they need their own Nordika!

12 June 2023
Unprompted review
VIDA Select logo

Reply from VIDA Select

Hi Katie! Thank you so much for writing this lovely review. We really appreciate it. Thank you for putting your trust in VIDA and allowing us to take care of this process for you. It is an absolute pleasure working with you. You are one special lady and I wish only the best for you 🙂 Nordika

Rated 5 out of 5 stars

I primarily worked with Lorraine

I primarily worked with Lorraine. She was very personable and attentive. I felt we had a good first interview and she was able to draw out specifications I wasn't even particularly aware I had! I also met with stylist Neda prior to my photo shoot. She helped me make solid choices and built up my confidence by encouraging my overall style direction.
Overall I felt the entire team was responsive and proactive. I really appreciate Lorraine's patience and perseverance as I juggled work and reentering the dating scene. I am very satisfied with the service and definitely will recommend it to others going forward.

7 June 2023
Unprompted review
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Reply from VIDA Select

Thank you very much for taking your time to share these kind words for me and my colleagues! It really does mean a lot to us! I just want you to know that it was such a pleasure working with you! I really appreciate your trust and confidence in me, our team and the VIDA process as a whole. I sincerely wish you all the best! Take care, Michelle! 😊 - Lorraine

Rated 5 out of 5 stars

I worked with Charlotte

I worked with Charlotte. She was amazing and extremely helpful and communication was very fluid. I was very happy with my experience. It was a great value.

2 June 2023
Unprompted review
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Reply from VIDA Select

Hi Jackie, thank you for the kind words. I really enjoyed working with you and I'm so happy that you had a great experience with VIDA! Wishing you the best of success. Charlotte

Rated 5 out of 5 stars

Overwhelming positive experience

The assigned team was incredible to work with. They made me feel comfortable and guided me all the way. The responsiveness was excellent as well.

1 June 2023
Unprompted review
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Reply from VIDA Select

We appreciate your review, and happy to know you felt comfortable and heard throughout the process! 🙂

Rated 5 out of 5 stars

TG Review Vida Select - Lorraine C

The initial meeting with Lorraine was nothing like I expected. I'm not great @ discussing these things but Lorraine made me feel completely @ ease and comfortable talking about my past and what I wanted in a relationship. She definitely listened. The potential women to meet proved she knew who I wanted to meet. She guided me thru all of my idiotic questions and this became a great experience for me. I do believe I have met that special person after one month. Thank you again. Great Great service!!!

17 April 2023
Unprompted review
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Reply from VIDA Select

Hi TG, Thank you so much for this glowing review! It really means a lot to me! Getting to know you during our call was one of the highlights of our journey. I just wanted to let you know that it was indeed a great pleasure working with you, and I genuinely wish you the best! You are always welcome to send me a message.🙂 Lorraine

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