It took ages to build a simple table and the outdoor sofa. The sofa had a missing piece and an excessive one which fortunately I managed to mount anyway. The table was sent with the wrong glass, m... See more
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Worst company ever. Don't even accept unopened returns. Purchased a shade for my mothers garden; my brother beat me to it. Still in the original delivery packaging completely untouched and a week afte... See more
Company replied
I was very afraid to order, as there is a bad experience from the store XXXLutz. But now, if I need something, I will order only in this store. Fast delivery. The product arrived undamaged. 10 out of... See more
Company replied
Qualität des Storen ist schlecht. Schrauben drehen durch, da Blech viel zu dünn. When I was assembling the blind, the screws spun in the empty slots because the sheet metal was so soft and thin. I... See more
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Company details
Written by the company
VidaXL ist ein internationales E-commerce Unternehmen wo Sie alles, was Sie für Heim & Garten, Garage und Heimwerken benötigen, finden können. Unser Konzept ist darauf basiert ein breites Angebot, dass unseren Kunden ermöglicht mehr zu leben und weniger auszugeben – Mehr Leben für weniger. Durch einfache Maßnahmen zur Kostenreduzierung, die die Qualität der Produkte nicht negativ beeinflussen, sind wir in der Lage unser Angebot für so viele Menschen wie möglich erschwinglich zu machen. Alle Prozesse von Produktentwicklung und Einkauf, Marketing & Sales, Logistik und Kundenservice kommen aus einer Hand. Auf diese Weise haben wir Kontrolle über die Funktionalität, Qualität und Kosten unserer Produkte.
Contact info
Netherlands
- vidaxl.ch
2.8
Average
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
everything well tougtht out!
good quality of the product, as described, excellent that there is no postal fee... good packing, no waste of cardboard or paper
22 July 2022
Reply from vidaXL
Dear gbf,
Thank you for your purchase and the feedback you have given us. We are very happy that everything went well. We hope you enjoy your purchase and we look forward to working with you again.
Kind regards,
Ollie – vidaXL Team
parfait
Very satisfied with the service of the quality, the price and especially the delivery
18 July 2022
Reply from vidaXL
Dear Client,
Thanks for sharing your review!
It's great to know that you have had a positive experience with us. We truly appreciate your feedback and always love hearing from our customers.
We are more than happy to help with any questions you may have in the future so please reach out and let us know.
Kind regards,
Ollie – vidaXL Team
Es hat alles gut funktioniert.
14 July 2022
Reply from vidaXL
Sehr geehrte Frau Janet,
wir danken für Ihren Einkauf und das super Feedback.
Es freut uns sehr, dass alles hervorragend gelaufen ist!
Wir hoffen Sie bald wieder auf unserer Webseite begrüßen zu können und wünschen Ihnen noch viel Freude mit unserem Produkt.
Mit freundlichen Grüßen,
Ollie – vidaXL Team
Reply from vidaXL
Dear David,
Thank you for your purchase.
We are happy to hear that you are satisfied with the product and the delivery.
Please do not hesitate to contact us if you have additional questions, as we are happy to help.
Kind regards,
Ollie – vidaXL Team
Every thing was OK Thanks
10 July 2022
Reply from vidaXL
Sehr geehrte Frau Solange,
vielen Dank für Ihre 5-Sterne Bewertung.
Es freut uns sehr, dass alles hervorragend gelaufen ist!
Viel Freude mit dem Produkt und auf ein baldiges Wiedersehn.
Mit freundlichen Grüßen,
Ollie – vidaXL Team
Reply from vidaXL
Chere Madame Bory,
Nous souhaitons vous remercier pour votre avis. Sachez que nous avons bien pris en compte vos remarques et nous allons les étudier afin d'améliorer la qualité de nos services.
Nous vous avons contacté sur votre adresse mail personnelle afin de bien vouloir vous offrir la meilleur solution possible.
En attendant votre retour, je vous souhaite une belle journée!
Cordialement,
Teodora
vidaXL
Reply from vidaXL
Sehr geehrter Kunde,
vielen Dank für Ihre 5-Sterne Bewertung.
Es freut uns sehr, dass alles hervorragend gelaufen ist!
Viel Freude mit dem Produkt und auf ein baldiges Wiedersehn.
Mit freundlichen Grüßen,
Ollie – vidaXL Team
I ordered 2 items in a single order 2…
I ordered 2 items in a single order 2 days ago. The charged me 3 times and they issued 3 orders with 2 different order numbers.
I have tried contacting their chatbots and they keep sending me to other support people. They tell me they will contact me soon but I am still waiting. I sent an email and asked them to call me. I am still waiting.
I just received an email saying everything has been sent.
Tomorrow, I ll have to take further actions against them to try recovering my money.
I pressed the button once for a single order and was charged 3 times the amount which is abusive.
Order number: 0041004380342 and 0041004380341
28 June 2022
Unprompted review
Reply from vidaXL
Dear customer,
We would like to thank you for your review. Please know that we have taken your comments into account and will study them in order to improve the quality of our services.
We have contacted you on your personal email address in order to offer you the best possible solution.
While waiting for your return, I wish you a beautiful day!
Cordially,
Teodora
vidaXL
Ordered two cast iron table feet
Ordered two cast iron table feet. I had to spend over an hour on one of them to remove 7mm of iron from the bottom to ensure a level table and has to remove up to 4 mm at the top to plane the surface that is fixed to the underneath of the table top to stop in from wobbling. The other foot was fine.
Edit: vidaXL contacted me and gave me a substantial financial compensation, following which I have changed my rating from 2 to 4 stars. Very good after sales' customer service.
23 June 2022
Reply from vidaXL
Dear Mr Hellen,
We would like to thank you for your review. Please know that we have taken your comments into account and will study them in order to improve the quality of our services.
We have contacted you on your personal email address in order to offer you the best possible solution.
While waiting for your return, I wish you a beautiful day!
Cordially,
Teodora
vidaXL
Reply from vidaXL
Dear Quimito,
We would like to thank you for your purchase and the feedback you have given us. Glad everything is to your liking. We hope you enjoy your purchase and we hope to welcome you again on our website.
Sincerely,
Libby – vidaXL Team
Quite slow delivery..but very good customer service
It took 4 days to process my order and 4 days more for the shiping (including a weekend). I expected a faster delivery for a product in stock.
The customer service contacted me and offered me a compensation for the slow delivery, which I gratefully appreciate.
Such a service deserves 5 stars.
5 June 2022
Reply from vidaXL
Dear Mr Sege,
We would like to thank you for your review. Please know that we have taken your comments into account and will study them in order to improve the quality of our services.
We have contacted you on your personal email address in order to offer you the best possible solution.
While waiting for your return, I wish you a beautiful day!
Cordially,
Teodora
vidaXL
Reply from vidaXL
Dear Pierre ,
Thank you for leaving us such a great review.
We are delighted that you were not only satisfied with the fast delivery, but also with the quality.
We hope to welcome you again soon on our website.
Kind regards,
Libby - vidaXL team
War alles tip top
31 May 2022
Reply from vidaXL
Sehr geehrter Dominik,
danke für Ihre Bestellung und Ihre positive Bewertung!
Es freut uns sehr, dass alles zu Ihrer Zufriedenheit verlaufen ist.
Viel Freude mit dem Produkt und auf ein baldiges Wiedersehn.
Mit freundlichen Grüßen,
Libby – vidaXL Team
Quick and good.
31 May 2022
Reply from vidaXL
Dear Frédéric,
Thank you for your purchase and the great feedback.
We are very pleased that everything went so well from ordering to delivery!
We are extremely grateful to customers like you and hope you will continue to shop with us for years to come!
Kind regards,
Libby - vidaXL team
Very good prices and very large choice
29 May 2022
Reply from vidaXL
Hello Alexandra ,
Thank you for recognizing our site.
Wish you a very pleasant day.
Cordially,
Libby
Reply from vidaXL
Dear Mister Lopes,
We would like to thank you for your review. Please know that we have taken your comments into account and will study them in order to improve the quality of our services.
We have contacted you on your personal email address in order to offer you the best possible solution.
While waiting for your return, I wish you a beautiful day!
Cordially,
Teodora
vidaXL
a drill could be useful
Excellent cause quick delivery. Complete material. On the other hand, some screw holes were missing, you need a drill.
24 May 2022
Delay are very BAD
Hello Got a little problem but solve by VidaXL team.
Thanks for your understanding
11 May 2022
Reply from vidaXL
Dear Julien,
We would like to thank you for your review. Please know that we have taken your comments into account and will study them in order to improve the quality of our services.
We have contacted you on your personal email address in order to offer you the best possible solution.
While waiting for your return, I wish you a beautiful day!
Cordially,
Teodora
vidaXL
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