It took ages to build a simple table and the outdoor sofa. The sofa had a missing piece and an excessive one which fortunately I managed to mount anyway. The table was sent with the wrong glass, m... See more
Company replied
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Worst company ever. Don't even accept unopened returns. Purchased a shade for my mothers garden; my brother beat me to it. Still in the original delivery packaging completely untouched and a week afte... See more
Company replied
I was very afraid to order, as there is a bad experience from the store XXXLutz. But now, if I need something, I will order only in this store. Fast delivery. The product arrived undamaged. 10 out of... See more
Company replied
Qualität des Storen ist schlecht. Schrauben drehen durch, da Blech viel zu dünn. When I was assembling the blind, the screws spun in the empty slots because the sheet metal was so soft and thin. I... See more
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Company details
Written by the company
VidaXL ist ein internationales E-commerce Unternehmen wo Sie alles, was Sie für Heim & Garten, Garage und Heimwerken benötigen, finden können. Unser Konzept ist darauf basiert ein breites Angebot, dass unseren Kunden ermöglicht mehr zu leben und weniger auszugeben – Mehr Leben für weniger. Durch einfache Maßnahmen zur Kostenreduzierung, die die Qualität der Produkte nicht negativ beeinflussen, sind wir in der Lage unser Angebot für so viele Menschen wie möglich erschwinglich zu machen. Alle Prozesse von Produktentwicklung und Einkauf, Marketing & Sales, Logistik und Kundenservice kommen aus einer Hand. Auf diese Weise haben wir Kontrolle über die Funktionalität, Qualität und Kosten unserer Produkte.
Contact info
Netherlands
- vidaxl.ch
2.8
Average
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from vidaXL
Dear Ioaniro,
Thank you for taking the time to comment.
We are delighted that you enjoyed the product and the delivery!
We hope that our product will be able to accompany you through a beautiful day.
Best regards,
Matana
I didn’t received my order
26 October 2022
Reply from vidaXL
Hello,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Therefore, I have sent you an email to solve your problem.
Regards
Teodora
vidaXL
Reply from vidaXL
Dear Alain,
Thank you for your comment.
We are happy to provide you with a fast delivery service.
Have a very pleasant day.
Best regards,
Matana
The quality of the product is bad for…
The quality of the product is bad for 200 CHF, the manual is badly explained, a lot of mistakes in the in it. The metal is really sharp, i cut myself 3 times. To be honest, I am giving it away, don’t want to keep such a bad product.
10 October 2022
Reply from vidaXL
Dear Sir,
First of all, thank you for taking the time to rate our service.
I'm sorry for the bad experience you had.
We will contact you immediately to find a satisfactory solution to your problem as soon as possible.
We wish you a nice day!
Teodora vidaXL
Nice furniture
I'm satisfied, it was easy to build. Looks good on my 145cm width bed. Nice color, good stability and perfect height. Recommended !
2 October 2022
Reply from vidaXL
Dear vesi,
We appreciate your feedback.
We are very happy to hear that you are satisfied with our product.
We wish you a very pleasant day.
Best wishes,
Matana
Reply from vidaXL
Hello,
Thank you for taking the time to comment.
We are very happy to see that you have a good experience.
We look forward to seeing you next time.
Have a very pleasant day.
Sincerely,
Matana
Great Service and Customer Support!
14 October 2022
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to comment.
We are honoured that you are satisfied with our services.
We hope that our product will be able to accompany you through a beautiful day.
Sincerely,
Matana
Reply from vidaXL
Dear Customer,
First of all, thank you for taking the time to rate our service.
I'm sorry for the bad experience you had.
We will contact you immediately to find a satisfactory solution to your problem as soon as possible.
We wish you a nice day!
vidaXL Team
Very long delivery time
Very long delivery time
today - I can't find all the products I need
no half sized paper plates
9 September 2022
Reply from vidaXL
Dear Customer,
First of all, thank you for taking the time to rate our service.
I'm sorry for the bad experience you had.
We will contact you immediately to find a satisfactory solution to your problem as soon as possible.
We wish you a nice day!
vidaXL Team
Good material and quick sending
Everything is ok, quick sending and I'm happy with the quality.
22 September 2022
Reply from vidaXL
Dear Samuel,
Thank you for taking the time to comment.
We are delighted that you enjoyed the product and the delivery!
We hope that our product will be able to accompany you through a beautiful day.
Best regards,
Matana
Reply from vidaXL
Dear Laurent,
Thank you for taking the time to comment.
We will do our best to improve and provide you with the best experience.
We wish you a great day.
Sincerely,
Matana
Fast delivery and good service
After purchasing and receiving the article (fair price and fast delivery) I noticed a quality problem and informed VidaXL about it.
The costume service contacted me the following day and gave me a satisfying solution. One start less because the failure was a fabric error and could have been detected with a correct product check.
12 October 2022
Reply from vidaXL
Dear customer Jacobs,
First of all, thank you for taking the time to rate our service.
I'm sorry for the bad experience you had.
We will contact you immediately to find a satisfactory solution to your problem as soon as possible.
We wish you a nice day!
Lucian- vidaXL Team
Super Service!
16 September 2022
Reply from vidaXL
Dear Brigitte,
Thank you for taking the time to comment.
We are honoured that you are satisfied with our services.
We hope that our product will be able to accompany you through a beautiful day.
Sincerely,
Matana
Reply from vidaXL
Dear Sinem,
Thank you for taking the time to comment.
We are honoured that you are satisfied with our services.
We hope that our product will be able to accompany you through a beautiful day.
Sincerely,
Matana
Super service Top
30 September 2022
Reply from vidaXL
Dear Markus,
Thank you for taking the time to comment.
We are honoured that you are satisfied with our services.
We hope that our product will be able to accompany you through a beautiful day.
Sincerely,
Matana
Reply from vidaXL
Sehr geehrte Frau Sasa,
vielen Dank, dass Sie sich die Zeit genommen haben um uns zu bewerten und Ihre Erfahrung mit unseren Kunden teilen.
Es freut uns sehr zu hören, dass Sie mit dem Produkt zufrieden sind.
Wir wünschen viel Freude und sagen bis bald.
Mit freundlichen Grüßen,
Iris– vidaXL Team
gut und not expensive
1 September 2022
Reply from vidaXL
Sehr geehrte Frau Yori,
vielen Dank, dass Sie sich die Zeit genommen haben um uns zu bewerten und Ihre Erfahrung mit unseren Kunden teilen.
Es freut uns sehr zu hören, dass Sie mit dem Produkt zufrieden sind.
Wir wünschen viel Freude und sagen bis bald.😊
Mit freundlichen Grüßen,
Iris– vidaXL Team
Reply from vidaXL
Dear David,
Thank you for your purchase and the feedback you have given us. We are very happy that everything went well. We hope you enjoy your purchase and we look forward to working with you again.
Kind regards,
Iris
Vers poor quality furniture
Vers poor quality hard to assemble and mount as there is no predrill. The complete assembly looks good, but the doors mechanism is also made of bad quality elements. I don’t think that this product will survive many years in my house…
19 August 2022
Reply from vidaXL
Dear Mr Matthey,
We would like to thank you for your review. Know that we have taken your comments into account and will study them in order to improve the quality of our services.
We have contacted you on your personal e-mail address in order to offer you the best possible solution.
While waiting for your return, I wish you a beautiful day!
Sincerely,
Theodora
vidaXL
Several furniture buys went well
Several furniture buys went well, recommend. I will definitely search in this site first for any future purchase.
1 September 2022
Reply from vidaXL
Dear Sue,
Thank you for your purchase and the feedback you have given us. We are very happy that you wiould choose us as your preference. We look forward to working with you again.
😊🌸😘
Kind regards,
Iris
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