The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company offers delivery in 3-5 days which is the reason I chose them but does not deliver in this timeframe. The Item was coming from the Netherlands. I was given misleading delivery dates and th... See more
Company replied
SHELVES WERE NOT MARKED,SPEND A LOT OF TIME TO FIGURE OUT WHERE IS WHICH ONE GOING,ON SECOND SHELVING UNIT I DISNT GET SCREWS FOR DRAWER..OVERALL BAD QUALITY..
Company replied
Very happy with my order, if you like making flat pack furniture these gates are no problem.. My parcel was delivered to someone else which is a bit annoying, but it turned up at my house later in t... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
Online, Ireland
- webservice@vidaxl.ie
- vidaxl.ie
3.2
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The high bar table is beautiful and…
The high bar table is beautiful and putting it togeather was ok ...all screws in the one bag was a bit confusing for me a bit of a time waster as I was doing it on my own.
28 January 2026
Unprompted review
Reply from vidaXL
Dear Myra,
Thank you for your feedback. We’re pleased to hear that you find the high bar table beautiful and that the assembly went well overall.
We’re sorry to hear that having all the screws in one bag caused some confusion and took additional time, especially when assembling the product on your own. We appreciate you sharing this, as it helps us improve our packaging and instructions.
Kind regards,
Catalin/ vidaXL
I bought a cabinet with drawers from…
I bought a cabinet with drawers from this company. The item was very basic and very hard to assemble. Out of the 5 drawers one of the front element is chipped by production they were probably saving the materials when cut the piece or something. The sliders for the drawers was incredibly hard to hammer it into its place. I would be very hesitant to buy any other products from this “store”
Having said this above, the company contacted me and after sending them the pictures of the product they offered me 2 options to rectify the situation. Their customer service was very understanding and professional. They listened, they checked the product and they were honest about the issue. Hopefully this product I bought was one out of the thousand. Their understanding and how they handled the problem made me reconsider buying from the company again. Thank you
31 January 2026
Unprompted review
Reply from vidaXL
Dear Zsuzsanna,
I am very sorry to hear about the difficulties you experienced with your cabinet, including the chipped drawer front and the challenging assembly. I completely understand how frustrating this must have been and apologise for the inconvenience caused.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
All great!
The shelf looks like in the picture and the description of the item on the website was accurate. Also the delivery was quick. We are happy with the experience!
12 January 2026
Unprompted review
Reply from vidaXL
Dear Caroline,
Thank you for your wonderful feedback!
We’re delighted to hear that the shelf met your expectations, matched the description on our website, and that the delivery was quick. It’s always great to know our customers are happy with their experience.
We truly appreciate your support and hope you enjoy your new shelf!
Kind regards,
Catalin/ vidaXL
I tried to talk to someone on there…
I tried to talk to someone on there webchat as when I clicked track my order couldn't be found on dpd website link they were bringing me too through email my order was meant to be delivered today and I've no update
29 January 2026
Unprompted review
Reply from vidaXL
Dear Chelsea,
I’m sorry for the confusion and the inconvenience you’ve experienced. As mentioned in our private communication, your order is out for delivery today.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
Very quick service and punctual…
Very quick service and punctual delivery. Will definitely be back for more.
16 January 2026
Unprompted review
Reply from vidaXL
Dear Michael,
Thank you for your kind feedback! We’re delighted to hear you were happy with the quick service and punctual delivery. We truly appreciate your support and look forward to welcoming you back soon.
Kind regards,
Catalin/ vidaXL
I am happy with this seller
I bought few things here and always in time and high quality.I will order few more products here.So far I am happy with them
27 January 2026
Unprompted review
Reply from vidaXL
Dear Magdalena,
Thank you very much for your kind feedback! We are delighted to hear that you are happy with your purchases and that our products have met your expectations.
We look forward to serving you again with your future orders and appreciate your continued support.
Kind regards,
Catalin/ vidaXL
Following up on my previous review
Following up on my previous review, happy to now confirm that my issue was resolved, full refund provided in an efficient and prompt manner.
27 January 2026
Unprompted review
Reply from vidaXL
Dear Janette,
Thank you for your update. I’m glad that the issue has been resolved and that the refund was processed efficiently.
We appreciate your patience and are pleased that we could assist you to your satisfaction.
Kind regards,
Catalin/ vidaXL
From temu to vidxl
This was my second time using Vidaxl and it was a disapointment both time. The desk drawers i bought this time was not as i had hoped. The picture on the product made it look like i could fit some items in them but once i got them it was tiny. The price for the item is insane to tbh. I feel like the buisness model is buy from Temu and then sell them from Vidaxl. Part of this was my own fault, i should have gone though the entire description and instead of thinking it was acrual drawers that would fit an office desk knows it was an a5 size drawer that when assemled is the sise of a toolbox.
I paid 95 euro. When looking at the IKEA wesite, the exact same drawer called Helmer, costs 40 euro... just saying.
16 January 2026
Unprompted review
Reply from vidaXL
Dear Fredrik,
I am sorry to hear that the product did not meet your expectations. As you have mentioned, the dimensions are clearly depicted in the listing.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
Product arrived on time and as…
Product arrived on time and as advertised
14 January 2026
Unprompted review
Reply from vidaXL
Dear John,
Thank you for your feedback! We’re delighted to hear that your product arrived on time and met your expectations.
We appreciate your support and hope you enjoy your purchase.
Kind regards,
Catalin/ vidaXL
Excellent product
Excellent product, exactly as advertised. Delivery very prompt and well packaged. Would recommend without any hesitation
14 January 2026
Unprompted review
Reply from vidaXL
Dear Peter,
Thank you very much for your kind feedback.
We are delighted to hear that the product met your expectations and that you were satisfied with the prompt delivery and packaging. Your recommendation is greatly appreciated.
We look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
Having a terrible experience
Having a terrible experience. My order from October was lost, had a huge stress over it as it was furniture for my new opening clinic , we weren’t on time.
But more over I still don’t have my refund! They are still investigating the case when I provided all photo and video evidence.
No communication, I’m just wasting my time calling them all the time.
14 January 2026
Unprompted review
Reply from vidaXL
Hi,
I am very sorry to hear about the difficulties you have experienced with your order and the inconvenience it has caused, particularly given the importance of the furniture for your clinic.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
I had issues with a product and…
I had issues with a product and reviewed it here honestly and fairly. Almost immediately, VidaXL customer service reached out to me to see how they could help. I was actually shocked at how quickly they offered me a resolution: a partial refund for my troubles, or a discount code for a future purchase. They followed up quickly and were so professional—I’m so happy. It’s clear that they stand by their brand, and are willing to do what’s right to make their customers happy!
14 January 2026
Unprompted review
Reply from vidaXL
Dear Jessica,
Thank you very much for your kind feedback. I am grateful that I was able to provide assistance and that you are satisfied with the resolution.
It is always our goal to support our customers and ensure a positive experience, and I truly appreciate your acknowledgment of our efforts. Your satisfaction is very important to us, and we are thrilled that we could meet your expectations.
Best wishes,
Catalin/ vidaXL
excellent cstomer service
Complained to customer service about a fire pit that was difficult to assemble. The complaint was dealt with quickly and efficiently.
12 January 2026
Unprompted review
Reply from vidaXL
Dear Ronan,
Thank you for your feedback. I am glad to have been of assistance.
We greatly appreciate your kind words and hope you continue to enjoy your purchase.
Kind regards,
Catalin/ vidaXL
Good purchase process, product a bit disappointing
Purchase process and delivery were positive. On the other hand, the product was hard to assembly and quality not as expected. I’ll have to wait and see to confirm if it is indeed waterproof.
Order 0353000377275
Update: Customer service was very good and provided a partial refund.
Update2: After 6 months of use I can easily say that this was a bad purchase, product is of the worst quality. I’m about to throw it all away.
10 January 2026
Unprompted review
Reply from vidaXL
Dear Lucas,
Thank you for sharing your feedback. I am sorry to hear that the product did not meet your expectations and that the assembly process was difficult.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
diamond core drill bit
I bought a diamond core drill and it is a beast i have to say. 202mm wide. solid contruction. i haven't used it yet but hope to in the near future. Very good value for money too at the time.
8 January 2026
Unprompted review
Reply from vidaXL
Dear Adrian,
Thank you for your feedback! We’re thrilled to hear that you’re impressed with the diamond core drill. With its 202mm width and solid construction, it’s definitely built to handle the toughest jobs.
We hope you enjoy using it soon, and we’re glad you feel it was a great value for money. If you have any questions or need tips for getting the best performance out of it, please don’t hesitate to reach out.
Kind regards,
Catalin/ vidaXL
Late and no instructions but customer service responded well
Late delivery but their team responded well to my frustration. Product came with loads of parts but no instructions.
8 January 2026
Unprompted review
Reply from vidaXL
Dear Harold,
Thank you for your feedback. As it can be seen on the website: 'We are doing everything we can to get your product delivered on time. In rare circumstances, delivery times can be longer.'
These rare circumstances refer to extreme weather conditions. As Ireland is currently experiencing a storm, along with severe weather affecting much of Europe, and as your parcel is being dispatched from our Netherlands warehouse, delays may occur.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.ie. We are here to help and will prioritize your request as soon as we hear from you.
However, I am glad to see that the delivery was successfully completed in the meantime.
Kind regards,
Catalin/ vidaXL
Attentive customer service
I ordered a parasol and 2 teak banana benches on 8/12. The site advertised delivery within 1-3 days. The parasol arrived on 15/12. One of the banana benches arrived today (7/1/26) and who knows where the other teak bench is - GLS tracking implies it is still in France. The banana bench that did arrive was of poor quality plus bits of it had broken off and holes were not drilled accurately. Such a poor product in such poor condition delivered after a month for something costing €340. I’ll let you decide. I’ve been waiting since 22/12 for customer service to get back to me with a solution - and I’m still waiting for one of the benches - who knows what condition that will arrive in if it ever arrives.
Update- issue with delivery delay has been escalated. No resolution yet. Partial refund offered for broken bench - satisfied with that outcome.
Further update - apparently (after one month, and may follow up emails, they inform me the other bench was lost!) send on replacement without consulting me. I requested a refund, which they eventually provided (after sitting on my money for a month and a half). Replacement arrived. VidaXL were very generous and allowed me to keep the replacement for free.
The delays show that the company probably needs to use a better courier company, but the customer service in dealing with the issues was excellent.
8 December 2025
Unprompted review
Reply from vidaXL
Hi S H,
I am very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this situation has caused. I fully understand your concerns, particularly given the delays, the condition of the items received, and the time you have already spent waiting for a resolution.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie - we're always happy to help!
Kind regards,
Catalin/ vidaXL
Overall Good,need attention to build
Overall, we managed to assemble the table ourselves, but the manual could be clearer and more detailed. We made a few "mistakes," but that was because it wasn't explicitly stated in the manual. Also, some pieces arrived slightly damaged. Nothing major, but part of the front of the mirror is damaged, so it's quite noticeable. But overall, I loved my table.
2 January 2026
Unprompted review
Reply from vidaXL
Dear Leticia,
Thank you for taking the time to share your feedback. We are glad to hear that you are enjoying your table overall.
We sincerely apologize for the issues you encountered with the assembly instructions and the damaged parts. Your comments regarding the clarity of the manual and the condition of the items are very valuable and will help us improve our products and guidance for future customers.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
Happy
Fast and easy from ordering to delivery. Any questions or problems answered and sorted straight away in a friendly way not once were they rude just sorted it straight away making sure and explain everything to you I have ordered beds and mattresses from here and no problem
29 December 2025
Unprompted review
Reply from vidaXL
Dear Thomas,
Thank you so much for your kind words! We’re delighted to hear that your experience with ordering and delivery was smooth, and that our team was able to assist you promptly and clearly. It’s wonderful to know you’ve been happy with your beds and mattresses as well.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
I would recommend for furniture
I had a very good experience with this company. I bought a lovely pine table (flat-pack) for a very good price. It was delivered quickly and securely.
16 December 2025
Unprompted review
Reply from vidaXL
Dear Es,
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you are happy with your pine table and that the delivery met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Warm regards,
Catalin/ vidaXL
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