While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Video magic gets the job done when other firms just give up. The tapes I had of our children were old and slightly damaged but Colin at video magic persevered with them and I now have priceless copies... See more

Rated 5 out of 5 stars

The guys cleaned up old tapes that had had coffee thrown over them & were really sticky. Also did some basic editing on "Family Christmas" type videos where it had just been left running on an empt... See more

Rated 5 out of 5 stars

You guys have keept me updated throughout the entire process of my order. I had two Micro MV tapes which have been damaged for nearly 8 years. All these years I have searched for anyone who could r... See more

Rated 4 out of 5 stars

Video Magic converted some old VHS tapes to digital format and wrote them to CDs. No editing was done and no enhancement of the quality, the job was completed well within the time estimate suggested... See more

Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Video Magic successfully transferred my…

Video Magic successfully transferred my old VHS tapes into digital format and burned them onto CDs. The process didn't involve any editing or quality improvement, but they finished the work ahead of the expected timeline. When I encountered a playback issue with one of the CDs at home, they promptly sent a replacement. Although the extra copies cost around £30 per CD, which feels a bit expensive, overall the pricing seems reasonable.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Had repair done to my conservatory …

Had repair done to my conservatory outside sill,had a polite young man Rob,who has done a grand job looks like new.
He never even stopped for a tea or coffee.
So pleased with end result.
Would highly recommend.

15 December 2021
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, excellent communication, clear procedure and efficient service. Would use again.

25 October 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Found Video Magic by chance while surfing online for a Hi8 player, so I could digitise my old recordings of my son when he was a child.
The website is well laid out and very easy to calculate the costs. I chose to try out six tapes just to see if the process was any good.
The films were converted to digital and put on two dvd's and also converted to MP4 and put onto a memory stick so I can edit them etc. The results are excellent! The recordings are high quality and far superior than anything I could have done myself. I found them helpful in the way that other unrelated recordings, which had been tacked on the end of the tapes were separated so not to spoil the flow.
I would certainly recommend Video Magic to anyone who needs a first class job done, and I will be using them to copy more of my tapes.

25 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is a brilliant service! I have used Cine Magic before and have just tried Video Magic. In both cases the service was extremely easy to use, very fast and efficient and I was kept informed of progress daily. A very impressive and professional service. Highly recommended.

8 May 2015
Unprompted review
Rated 5 out of 5 stars

excellent, professional and speedy service!

You guys have keept me updated throughout the entire process of my order. I had two Micro MV tapes which have been damaged for nearly 8 years. All these years I have searched for anyone who could repair my tapes and transfer the videos(my family memories) into my preferred format. Perfect quality (as the original), efficient and a speedy service... you guys nailed it perfectly.

Thank you very much

25 April 2015
Unprompted review
Rated 5 out of 5 stars

How to fix a broken down chewed up VHS C Tape

I gave them what I thought was an impossible job, a broken down chewed up VHS C tape from a holiday in 2000. I thought the tape was lost forever. It was no problem to them, the result is , all details transferred to a DVD disc and the memories are kept.
With Thanks- AIDAN

13 April 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Video magic restored a snapped video tape and transferred it to DVD. I thought it was beyond repair and they bought some very important footage back to life. Great service every step of the way. Emailed thoughtfully to check some details about the transfer. Highly recommended.

8 April 2015
Unprompted review
Rated 5 out of 5 stars

tape to dvd

I recently had a camcorder tape transferred to a DVD by Video Magic,their service was first class and much quicker than others offering the same service.I felt their fees were good,lower than some others I have tried.I would not hesitate to recommend them to friends,a great first class service,thanks

18 March 2015
Unprompted review
Rated 4 out of 5 stars

Good conversion from VHS to Digital format.

Video Magic converted some old VHS tapes to digital format and wrote them to CDs. No editing was done and no enhancement of the quality, the job was completed well within the time estimate suggested and when one of the CDs seemed faulty on playback at home, a replacement was sent by return.

The cost of additional copies @ circa £30/ CD seems high but otherwise the service seems to be acceptably priced.

24 January 2015
Unprompted review
Rated 5 out of 5 stars

100% very proffesional.

Keep you informed on every stage of the order.

All products are 100% guaranteed.....We had a little issue with one of the DVD'S freezing on selection 6.......Once I had informed video magic of this, an apology and replacement disc arrived by post within 3 days.
Would recommend to others.

22 January 2015
Unprompted review
Rated 5 out of 5 stars

An excellent service in every way.

This company provided excellent service, from the understandable web-site and on-line interaction, speed of service and good communication to the high quality of the final product, both electronically and in its physical presentation.
The conversion, from a 1995 Betacam master tape to a DVD and a disc containing the equivalent AVI file, worked perfectly. I was able straightway further to edit this production in FCPX and sent it to New Zealand for use in medical training.

5 January 2015
Unprompted review
Rated 5 out of 5 stars

My feedback

I was extremely happy. I haven't used VM before. They did a really professional job, turned round in very short time frame just before Christmas. I am absolutely delighted and wouldn't hesitate to recommend them to friends or use them again.

29 December 2014
Unprompted review
Rated 5 out of 5 stars

great service

I have been very happy with the service I received. Great to have notice at each point of of my order. Would recommend.

17 December 2014
Unprompted review
Rated 5 out of 5 stars

Excellent trouble free experience

I found the web site extremely easy to use and the finished result was very good and returned to us within a few days. I will definately use this service again and recommend it to friends and family

15 December 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look