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Rated 1 out of 5 stars

I just bought a licence a few days ago, unfortunately it didn't work (code 4102; email invalid). I tried to contact them 3 times (from 2 different email accounts and via their online support mask - ti... See more

Company replied

Rated 1 out of 5 stars

I purchased VideoSolo bluray ripper and it had some issues with some video's and trying to get any support was very difficult. now I've purchased a New PC and on thier web site they state to send a re... See more

Company replied

Rated 1 out of 5 stars

I cancelled my subscription to VideoSolo DVD ripper on Nov. 30,2022 and they still billed me 53.95 for a full new year of service on Dec. 1,2022. After being in contact with VideoSolo, Paddle.com and... See more

Rated 5 out of 5 stars

Contacted VideoSolo Support Team via email after purchasing new iMac and not being able to re-register VideoByte DVD Creator. Their response was very satisfactory. My original purchase registration co... See more

Company details

  1. Video editing service

Written by the company

VideoSolo is committed to providing users with the highest quality multimedia software services. Screen Recorder, Video Converter Ultimate provides powerful screen capture, screen sound effects templates. The clear UI layout makes it easy for users to grasp even for the first time. The output provides WMV, MP4, MOV, F4V, AVI, TS, PNG, JPEG/JPG, GIF, TIFF, BMP and other formats.


Contact info

2.2

Poor

TrustScore 2 out of 5

93 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

SCAM This cancellation system is a labyrinth…

This cancellation system is a labyrinth scam: I have sent numerous emails to this VideoSolo support to CANCEL my subscription and I’ve been charged for two additional months and all I receive is an auto-email that says someone will contact me and no one does. This is straight theft, this company’s a scam…UPDATE: the response from the company below is a smokescreen they received my numerous emails and requests for refunds and only responded when I started calling out Paddle.con AS WELL AS Paddle.net. They(VideoSolo and Paddle”dot”net/com) STILL have NOT fully refunded the amounts that were illegally charged to my card and STILL feign ignorance of any problems with there labyrinth customer support/cancellation system that is INTENTIONALLY designed to make it impossible to cancel whatever fraud of a service they claim to have provided. This is the DEFINITION OF FRAUD AND THEFT by shady internet companies. AVOID THESE COMPANIES TO PREVENT BEING VICTIMIZED BY THEIR FRAUD AND THEFT

4 October 2022
Unprompted review
VideoSolo logo

Reply from VideoSolo

Dear customer,

VideoSolo Support Team will help you to cancel the auto-renewal of your subscription if you want. But sorry that we didn't receive any mail from your end. Please check if you have sent to a correct email address.

And you could also send us your ticket number for confirmation. We'll follow the refund policy to solve this problem.

Thanks for your understanding.

Best Regards

Rated 5 out of 5 stars

I proved 3 apps

I proved 3 apps, of which BD-DVD Ripper is the best: self-explanatory, easy to handle, fast writing process, secure, high quality of convertes videos.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Product

I made a purchase mistake and videosolo is doing a good job helping me rectify the mistake. The product works exactly as I wanted it to, so I am buying it.

23 November 2022
Unprompted review
Rated 1 out of 5 stars

Highly disappointing!!!

I just bought a licence a few days ago, unfortunately it didn't work (code 4102; email invalid). I tried to contact them 3 times (from 2 different email accounts and via their online support mask - ticket ID 46336 and 46203). Until today I got no response back. Seems as it is a fake email address or they just don't care about their costumers - highly disappointing!!! Save yourself money and buy from another supplier.

18 April 2022
Unprompted review
VideoSolo logo

Reply from VideoSolo

Hi,

Based on the information you provided, we confirm that the email has been processed and responded to by the staff on 13 Apr 2022, that is, the day you sent the email. The staff is still pending as you have no further contact. It is recommended that you check your email spam list to see if our replies have been incorrectly classified as spam mail.

In addition, we strongly recommend that all users add videosolo.com to the trusted list after contacting us, in order to avoid similar situations that cause your request to not be properly handled.

Grateful.

Rated 1 out of 5 stars

I purchased VideoSolo bluray ripper and…

I purchased VideoSolo bluray ripper and it had some issues with some video's and trying to get any support was very difficult. now I've purchased a New PC and on thier web site they state to send a request and they will free the license for ere-install onto new systems, I have now send 3 service/help requests with no answer. do yourself a favor and buy something else! I got a reply from them saying they haven't received any emails..... I didn't send emails, I filled out service requests right from their web site. if they are not getting support requests from their own web site then they truly are leaving customers high and dry.....

2 April 2022
Unprompted review
VideoSolo logo

Reply from VideoSolo

Hi,

I checked with my colleagues and we are unable to confirm any mail you have sent outside of us in 2021. Sending emails or forms under unstable network conditions may prevent your request from being processed correctly. It is recommended that you change the network setting or emailaddress and try to contact again.
In addition, for all registration codes within the validity period, we provide a reset service for the number of times of use, so that users can use our software again when changing computers or reinstalling systems.

In this case, according to the emailaddress you contact us in 2021, wo put your order 255xxx99 into our code reset process. You can try to active this code in 3~5 hours later.

Thanks.

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