Vidéotron Reviews 

Videotron made the error by NOT responding accurately to our 4 west notification to stop our service from december24 2022- April 4 2023
After being promised this charge would be reversed in " next month's invoice " we have AGAIN BEEN CHARGED ANOTHER$157.52
They REFUSE TO REFUND OUR MONEY IMMEDIATELY AND AGAIN ARE SINGING THE SAME SOUND ABOUT " next month's invoice"?!?
Having been a loyal customer for close to 50 years I am appalled at their both their unfriendly attitude and EXTREMELY POOR CUSTOMER SERVICE. The error is on their side and yet they REFUSE TO SETTLE THUS MATTER INMEDIATELY.
I explained how quickly they are to take our money/ constantly raise prices with no service inprovement but WON'T rectify this issue that they created.
I'm hoping my review can be read by many so you to can be warned about their VERY POOR CUSTOMER SERVICE TO A LOYAL 50 YEAR CUSTOMER

their website is extremally slow. i tried to shop and it tokes me 6 hours just to check-out.

This is the worst wifi you can ever get I payed for 400 speed and I can’t even used two devices without it having to disconnect 24/7 I have two TVs on one for video games and one for streaming they keep disconnecting me from the wifi it can’t even provide that how am I supposed to connect 20 devices on it This Is the worst wifi go with rogers

missed payment once and a day later they threatened to take me to court for it.

Left me on the phone for over one hour and could not figure out how to find my address. I called to purchase an iphone 14 mind you.

I had basic TV service from Videotron through a bulk agreement with the building. When the syndicate decided to cancel it, each owner got a letter from Videotron saying that they would like to know if we would like to continue with the service. I did not want it and did not use the equipment and neither I call to continue.
20 days later I got an invoice for $220 dlls. I called and ask what was it about and I was told not to worry, that my invoice would be adjusted but that I had to cancel my account and return the equipment as soon as possible.
I did this the same day but, 20 days later I got a new invoice for $84 dlls.
I called again and this time the agent (very kindly), explained to me that I had to pay for the first 20 days because I didn't cancelled the service right away. Although I explain everything he said there was nothing he could do.
When I asked if the price for basic TV (no extra channels, no extra equipment), was $84 dlls for 20 days of service he said that that was the old price but that now they had new and better options for lot less.
How can you trust a company that charges that much for a service that they offer for a third of that price?
I will never get any of their services again

UPDATE:
A company representative got in touch with me and solved the issue.

Bad customer service . Paid for modem and no internet and no one was able to fix and activate the modem .

Totally unsatisfied. At the moment I cancelled the service they told me I have to pay for the equipment that it seems I have bought and not rented as I thought... So now I owe them quite 200 dollars for a modem I don't really need anymore.. pls be aware of this when subscribe with them, they are not going to specify it to you clearly!

System is bad,
for my first bill they charged me 2 months,

they sent the bill without an account number, so not able to pay them, so after contacted them the created an account I registered to pre-authorized payment before the due date, but their system weren't charged, now it passed the due date with pernalty, contacted them again they told me the call to pay by phone, said their pre-authorized don't work.

now I passed the due date because of their system.

If I could give less than one star I would. I moved and called them to cancel my internet service because my new roommate already had internet. They said it was fine and that they were going to send me a refund for the month. One month later, I was charged for internet at my old address. I called again and asked them what happened and they told me that the internet service has never been canceled. I asked them to give me my money back, they said they were going to send me a refund but it could take up to 2 weeks. I didn't trust them so I asked to cancel the pre-autorized payment to make sure. Then a week later, I got an email saying that I could consult my online invoice... I called them again only to realize that they still didn't cancel my subscription and also didn't remove pre-autorized payments. They finally did it but told me I would have to wait another 2 weeks to get my refund. I went in a store to talk to someone in person and make sure everything was fine this time. I was obviously really tired of dealing with them and every one saying something different, so I let the guy know that I had ever had as many issues with with a company before. I wasn't disrespectful, but as you can imagine I was tired of this whole situation. He was really rude to me, telling me that it wasn't his fault and that ''he was my solution, not my problem''. I was having a few issues logging in into my account to pay my phone bill and he just said ''well, there's nothing I can do'' so I had to go back home and figure out the problem by myself. The service is bad, employees are useless and rude, it's really frustrating and as soon as my phone contract is over, I will go back with Koodo. I was with them for years before switching for Videotron and never had any issues.

It's all wrong we can't even watch a movie ...keeps loading .....we have to wait until it's loading done and we are in the middle of the movie sucks ...customer service are so rude and bad ...we ask them to come fix it they said no.we have to pay 99 dollars..then come take your machine said no.you have to pay for the machine .they mislead us nobody told us this machine is ours ..at the end I am telling you guys this is the worst company cheers

one star is being very generous to be quite honest and i say this with very good reason given that ive spent my entire day on the phone with them trying to activate my new cell phone after switching providers from fizz in addition to getting two new phone plans and an s22 and iphone 13. the delivery service they use is terrible ... the delivery person came at 801am didnt even both ringing the doorbell when i took the day off work to wait for the delivery .. we called the service and they by exception and only after escalating the call .after being on chat and calling videotron from 2 numbers was put on hold for 128 min agent only came back 2 times and didnt resolve the issue the manafer didnt resppect the call back time i had to call they close at 7pm hence why i think agetn 101305 bilal had me on hold till 648pm..i worked at bell retention for tv and i hate poor customer service ....gave us a whole 100$ for waiting my time ....we are so happy to be out of contract and cant wait till black friday to switch to virgin. dont give them your business as they dont care honestly and i had to insist the manager listen to the call ....doubt they did . honestly please dont give them your business you will be very dissatisfied and frustrated.

Internet is crap, lags alot, we pay for 100 Mbps and check with internet speed test and give me 33 Mbps and when we call service they seems to say it is ok now but every day same issue... Bell is best option

Bad service slow mobile data, awful coverage

Bad home internet. High ping and slow, congestion in bandwidth.

Horrible customer and internet service! Incompetent staff and 1000 interruptions of my internet anytime of the day for a "very performant internet" since day 1. Go with anything but Vidéotron!

They charge you higher price. They did not mention anything about buying their equipment but they are literally selling their equipment to the customer which is of no use to any one. Their customer service agents are arrogant. They deserve 0 stars. Worst experience ever.

I was recently informed that Bell can provide 15 times faster internet speed than I receive from Videotron. I called Bell to get a FULL price quote if I were to switch to them and then called Videotron to see what they would say about this.

I told Videotron that I do not understand why I would pay the SAME PRICE for 15 times LESS internet speed with them. I told them that I should only be paying $6 a month for the speed they are providing me (100mb). The woman I was talking to actually laughed when I said this to her, and then forwarded me to another representative. He proceeded to tell me a whole bunch of nonsense that was completely irrelevant in hopes that I was not informed enough to know what was really going on. He was mistaken. I explained to him that I've been a customer of Videotron for 20 years, but there is still nothing he could do, or was willing to do, about my case.

He did offer 400mb speed for $5 more than I pay now, but that is still only a quarter of the speed that Bell offers for the EXACT same price. It just makes no sense to stay with this company. They have competition, and it is legit competition that they refuse to recognize. The market value of internet speed in bits per second is $0.04 (only 4 cents per bit speed), but Videotron thinks it's okay to charge $0.70 per bit? They really think it's fair to us customers to charge us 17.5 times MORE for absolutely no reason???

Terrible company and I will be moving on in a few months from them, once my contract on my phone is up.

By the way, this is far from the only issue I've had with them over the years. It has been HOURS on the phone with Customer Service per year just to keep them as honest as I could over the past 20 years. But now I find out that they aren't even giving me competitive service??? Goodbye!

I cancelled internet connection in April, however they still charge internet fee on my invoice.

First I visited to a shop expecting a proof, however, they told me that cancellation is only accepted by phone call. Therefore I called them. A representative confirmed the cancellation. He asked about the modem equipment, then soon found I purchased one. Then in September, they still charge the internet fee on my invoice. I tried to see but cannot see my internet usage on the web at all now, which was able previously.

They told me that they don't have any record about my cancellation; also for the cancellation, I need to return the modem or pay 100.

If you cancel some services of videotron, I strongly recommend to record your conversation.

I still keep asking them to refund all my exceed payment and about equipment; if they agree with my claim, I will withdraw this comment.

I've been with Videotron for about 7 years now. I find the coverage equal to bell and reception is fantastic where I live in Manotick. You cant beat their prices ($130 +HST for 4 phones) and they don't slow your speeds down after high data consumption. Each time I've called their support number (3-4 times over the 7 years) my expectations have been exceeded. I see a lot of negative reviews on here and I simply cant understand why. I'm super happy with Videotron and highly recommend them.

Videotron owns Fizz mobile where I am a customer. I can't speak to any person, there's no company email address or phone number to call at Fizz mobile. I recommend you speak to Videotron about any problems you have at Fizz because Videotron owns fizz mobile. When you call Videotron the call center agent will try and tell you that "they can't help you because Fizz is a separate company" but explain to them that since Videotron owns Fizz Videotron must deal with the problem and if they can't help insist on speaking to their manager.