Vidéotron Reviews 

Vidéotron customer service has to be the worst. Spoke to one person Christophe who was terrible. They are asking you dor a password, however what they want is the hint to your password not the actual password. It took me 2 visits to their store and 2 Calls to finally get the information i needed to cancel my account. Definitely glad I woke up. Good luck ro anyone dealing with them on the phone. At least at the store they were courteous but could not help me with the billing issues

worst experience from the beginning to all the way to the end. worst products, worst customer service and honestly the worst company to do business with.

I have been a loyal customer for over 15 years. Their loyalty department showed zero effort in keeping me so i'll go ahead and switch to Telus!

They suspended my service when I owed them a 100$ ( a months bill)

After 20 yrs im no longer with videotron. Had a bad experience with the "satisfaction" department. Pretty much their satisfaction offer was simple. Cancel your services we dont care we wont budge an inch. This was despite the great offer they were giving new customers which included a lifetime discount. So goodbye loyal customer of 20 yrs. Not a single effort was made to keep this loyal customer of 20+ years. I switched to bell which included 10x speed internet and fibe tv. A huge savings even after promotions. Videotron really failed on this one!

everything incompetent useless online over the phone and in person at a kiosque

"Alexandre P."

Incompetence would be the understatement of the century.

"Alexandre P.", as he claims is his name, refuses to work WITH the (no longer) customer.

Bell > Videotron so far. Never thought I'd say that, lmao.

86% of the 588 reviews on Trustpilot are 1-starred, I am now understanding why.

Save yourself the headache, find a better service.

Upgraded my internet to fastest possible speeds provided and my home internet speeds have no changed at times they're actually worse. Tech/customer support are not helpful in the slightest. Working out of call center in India. Even after all the "trouble shooting" which only consists of unplugging everything and plugging it back in. They are a 3rd party provider and cannot control speed on the network as they are just buying the service from Rogers with shaw in western Canada and passing it along too you. Highly dont recommend this service unless your trying to be cheap and dont care about whay youre paying for or dont care about reliable, consistent speeds.

I have had Videotron for over 43 years and I do not understand all the bad ratings. I had an issue this evening and after speaking to technical support they solved the problem with my videotron box.

I honestly cannot say anything wrong with any service I have had. I have my cells, home phone, internet and telephone with them.

After only a few short months, they raised my internet and TV bill by 5+%. This week the inflation rate was announced as 2%. I can't help but wonder what on earth justifies a rate hike 3% above the inflation rate.

I recently moved into a new apartment in Quebec and needed internet. Naturally, I went with Videotron — but my experience has been absolutely disastrous. I’ve never been so stressed about something as basic as internet, especially in 2025. Who stresses about internet anymore?

Here’s what happened:
• I called on August 30th 2025, and they told me the earliest they could connect me was Friday, September 5th 2025. I agreed to wait a full week without internet.
• They said they’d send me the router package and a technician would come to install everything.
• On installation day, I spent hours on the phone with Videotron, trying to figure out when the technician would actually arrive. I didn’t want to waste an entire day stuck at home, staring out the window.
• The technician supposedly called 30 minutes before showing up — but no call ever came. Instead, he just left a note at the door without ringing the bell, knocking, or even trying.
• Meanwhile, the router package was delivered separately.

I had agreed to their fastest internet speed and wasn’t worried about the contract or cost. But after this experience, I canceled everything and went straight to another provider.

If you’re reading this: take your money elsewhere. Videotron is not worth the stress. In 2025, there’s no reason anyone should be this frustrated over basic internet service. They need to do better.

Thank you.

I m suffering with internet disconnection since 7 days My forst complain was on 22nd August 2025 . my wife work from home , Technician came and go no solution today again i spoke to Agent Name Albert He was so rude Said there is no solution disconnect the service . I m with videotron since 2 yrs but its so rude thats Customer service. My wife work from home bcoz of bad internet her jod is suffering who is responsible

Many customers have reported significant problems with Videotron’s current equipment delivery process (including myself), especially when Planet Courrier is involved as their main delivery partner for modems and related devices. Here’s a summary of the main concerns and why this practice is damaging Videotron’s reputation:

Chronic Delays and Missed Deliveries: Customers frequently experience long waits or “phantom” delivery attempts—where the courier marks the delivery as attempted without actually visiting the address, forcing the customer to reschedule or trek to a pick-up point, despite being at home all day.

Poor Communication and Tracking: Clients cite trouble obtaining real-time updates, getting clear answers from Planet Courrier, or receiving accurate notice about when their equipment will arrive. Complaints also mention that if the shipment is late by less than 24 hours, consumers must chase the courier themselves, adding further frustration.

Lack of Alternatives and Accountability: Many frustrated customers ask why Videotron doesn’t simply offer in-store pick-up, reliable alternatives like Canada Post or Purolator for home delivery, or proper coordination with more reputable logistics firms. Instead, they’re left to deal with Planet Courrier, whose public reviews are overwhelmingly negative.

Customer Service Impact: These delivery issues result in wasted days, delayed activation of services, and multiple calls or online chats with Videotron support—with many users feeling ignored or forced to “run in circles” to get their equipment. This can be especially problematic for new customers needing timely internet access.

Why am I not surprised of these low ratings. I am already an internet client and was thinking of bringing my mobile accounts to save money but every time I called for questions this week, I was met with condescendence and dry tone. They are clearly not trained to put themselves in our shoes.

Not to mention that they are trying to scam new clients with their "promo" price...when you read the fine print at the bottom of the web page, it says for promo for existing clients only. Who reads fine print these days? These are called deceptive practices. Videotron, do better!

In summary, it may be worth paying a prime just to get friendly and honest service!

They have a new promo on smartphones for which, if you want to order, you need to 1st fill out a form, and then a rep calls you to confirm what the form already did.
On the website they show the phones being available (Google pixel 9 pro XL 512gb). I got a call from a rep. She never offered to speak English, she just started to speak to me in French. Which is fine, I am bilingual, but still.
2nd of all, despite her having all the information before calling me, she took the time to reverify, as she had no clue what the form was saying (my address was already confirmed as being eligible for delivery and the phone showed as being available on their website).
Even though it is an option on their website, and it says nowhere that it is out of stock, she told me it wasn't available. When I asked her if I could pick it up in a store, she told me I couldn't. Our interaction was very short. The rep wasn't rude, but wasn't polite either.
I was considering switching from Telus to Videotron, but now, I will definitely not.

I’ve recently had major issues with Videotron billing and website. I’ve only just learned that the different services are not integrated in the same website and online profile?! It took st least 4-5 hours of talking with them on telephone and chat and writing complaints to finally learn that I need 2 different log ins on different sites to manage the 2 services, cable and internet is one and home telephone the other. I had updated my card , before the deadline, with my new credit card info for the internet and cable TV services and the payments were failing, I kept getting emails and letters for failed payments despite my updated card on the website! I had no way of even seeing the invoice for the home telephone and no way of updating my payment info! The problems supposedly are now fixed but after hours of talking and frustration! So, yes, one needs two different logins and the user names are forced to be different, one is the full email and the other needs to omit the “gmail. com” part. There was no way of knowing all this and they never previously informed us.

Internet some days is fine, the next is bad. Called them, the technician said your devices connected (light bulbs) to the Wi-Fi take too much data (which is false). Devices cannot take «too much data» one day and nothing at all the next.

Phone delivery timeline is wrong. they should just tell people they don't know when it's going to be deliverd and send them to get it in store...waste 3 days waiting

Videotron sells their clients DAMAGED REFURBISHED phone
Shame on VIDEOTRON
SCAMMERS!

Horrible service! After more than 20 years being a customer with videotron,I will leave them. I had a problem with an employee who called my house to offer better deals, but I realized he was a scammer he told my husband something next day to me something else. I tried to explain the situation to a supervisor Jason Girard, but he didn't care at all. He was rude and careless to me. I've never experienced anything like this.