Vidéotron Reviews 

I subscribe to their internet services. The internet works well, even if it is the cheapest possible one, with low bandwidth.
The customer service is absolutely fantastic! Every time there was an issue, I was treated with the utmost respect and the issue was solved quickly and generously. The customer service representatives are knowledgeable, effective, kind and very, very nice. They have always done their best to help ans have treated me like a human being. I am very happy with Videotron and looking into subscribing to more services!

I asked a family plan on July 2024 at 2575 Victoria St, Lachine which it was advertised 125 CAD per month but the agent didn't give me that plan and manipulate the account to become 142 / per month also he told me if I buy home internet they will give discount and I did. the quality of home internet was not good and I cancelled it, then all the problems came up and they removed the discounts from my account and they charged me more than 68 CAD per each number. Do not trust the agents they all want to get your signature and take your money. Videotron haven't refund my money back after 2 month for the cancelling home internet. but if you pay one day late they will report you to credit bureau. Customer service 4 times disconnected me while I was asking them for my refund.
Videotron is not recommended for any services home internet and phone and mobile services, expensive with low quality of customer service.

Lack of honesty when signing a new contract.
Very poor customer service

I go to University at 9:30, Internet is working fine. I return at 18:30 after a long day of studying, the Internet is no longer working.

I spent 45 minutes over the phone, first with a support agent asking thousands of questions except what my problem was, and then had this patronizing conversation with the technician.

I cannot do my homework tonight. Tomorrow afternoon I am supposed to attend a remote class over Zoom...

And worst of all I have to waste my whole day on Friday at home because the technician might arrive anytime from 7:30 to 20:30. The customer has to waste virtually their whole day because they cannot even remotely try to plan a tight schedule.

The ultimate insult is that I might have to pay $100 buck for the technician visit when it is most definitely their equipment that is at fault (my laptop is two weeks old and my smartphone doesn't have wifi either).

the customer suffers economic prejudice and the legal oligopoly charges their customers for their faulty equipment...

When will the CRTC allow new players to join the industry to shake up those corrupt greedy corporations?

And yes.. another increase for internet user!
The last one was in 2023 and they are adding another 2$.
If you have a choice, go look somewhere else. I'll do that as soon as I can.

If I could purchase one star I would. They are money hungry. Very little customer service. I thought bell was bad but they are no different. After years of service I get ni more service then the next guy ( over 10 years)
I have 100 gb yearly bonus, but little did I know that meant 20gb per month. Yet it is my fault I didn't read the fine print. Perhaps there is a disconnect between the people on the phone and those on the store. Sales reps should be more specific. I was charged 500 dollars for 3.49 gb over. They offered 150 compensation and then 250 compensation.
Zero understanding for a first time mistake. Maybe a warning after 100, 200, 300 over?!
Nope, everything is my fault

Their internet keeps falling constantly
Their router does not extend adequately wifi.
Then they suggest to get a wifi extender & one has to pay additional costs. But if I am paying for it, why whould I pay additional for adequate wifi in my home? Terrible company they do not listen when you speak. And do not solve the problems but you still have to pay. never again

TERRIBLE from a to z, i DO NOT recommend at al..

Videotron are the worst thieves ive ever seen i cancel my account because i moved out in march 2022 they admit that they received the equipment in may 2022 they have Been charging my credit card for 28 months and refuse to refund me they offer me 6 months these thieves

i prove to them that i moved and i am using videotron at new place and they still refuse to refund the 28 months
stay away from these thieves i contacted crtc if not solved im closing 7active accounts with them and i will bring them to court

15 years with multiple services on small business contract. Needed to switch to IP but kept one line and added internet connection. Because of their error or neglect they kept billing me for a line we no longer needed. I figured that a quick call should clear things up, boy was I wrong. Only rude and arrogant reps who told me three times "you switched to the competition". Would not remove the service without huge penalty, although we have many services with them for over 15 years. Last time I deal with Videotron, what a crappy company.

Was with Videotron for approx 10 years , well moved out of my home and closed the services , moved in with Better Half and Just took Phone Services , I made an error paying the Bill , for 3 Months I was paying on old bill, then Videotron tells me I'm not paying , so I took out dates and told them which Dates I paid, well they proceeded to tell me my error in wrong account because they were able to see it , so told me they would issue a check for the 3 Months, well I'd been waiting for a whole month and nothing but still had to pay for the 3 Months while waiting , so called them back telling them never received the check , after being on phone for approx 45 minutes and waiting constantly , operator came back telling me they're not mailing check, I must go to bank for re-imbursement ! I was flippin mad because if I hadn't called , no-one would have had the courtesy to call me and tell me, they are really bad business people !! Well off to Bell I go !!!

We called Videotron to get more internet time on our phones. They tell me if you want more you will pay more. So I said no. Bell makes me an offer with way more GIGs than videotron , so I called them back and they tell me they cannot match. My beef with them is they never warned us about if the phones they sold us were not fully paid , we would have to pay them in full, meaning the small rebate, on the phones they gave us, has to be paid back, also! So ok I tell them you should of said something , we would of waited till they were paid and then moved on. Here is the catch, again without telling us , we get a final bill and they charge us a FINE for terminating the contract, What contract? They tell us, there is no contracts anymore!!! So I told them never again with videotron I I will use them to negotiate prices. So suck on that videotron. All you had to do was tell us the disadvantages by leaving early. In all 3 to 4 calls, they did not advise us of the consequences.

Run do not walk away from Videotron. Do not go with Videotron. After 23 years they cannot do a new installation properly. Helix is a disaster. The box was delivered before I moved. On the day of installation, the technician only checked if the portal worked but there was no wire to attach the helix box even if it arrived. The technician could have attached the wire but just left. They are sending me a new box and I have to wait a full day at home for arrival or the next day with a 5-hour window. I was not made aware of any of this when I agreed to go with Helix. I've spent over 4 hours on the phone to speak with a supervisor. I've spoken with 4 different people and no call from a supervisor to get me help. After 24+ hours no call back. The worst is that the technician that came had a Helix box in the truck and a wire. Videotron head office said no. So they appear to be very, very broken and after 24 years I will be going with Bell. There is a reason they one have 1 star.

Horrible service my mother is charged monthly 500 $ for very basic services and have never solved her overcharge despite telling me it's fixed. Incompetence at its best. Service is slow and I had to tell them 3 times already and I LL need to waste time again with their " customer service" .
What a joke of a company.

The videotron when installed my home telephone line at my house, they attached and locked the cable to the modem and the wall to the junction box. Now when I disconnect my home telephone line they charged me for the modem, when I called they said I have to returned the modem. I try to unplug the modem from the cable and junction box, I am not able to remove or unplug, because it's locked. When I called the Videotron, I called and asked how and who is unlock the cable, they said if we send some one to my house to unlock the cable, I have to pay or to cut the cable and return the modem, and leafing the rest of the cable hanging on the wall in my room. The customer service and the billing deportment said we are caring about the equipment not about my house with hanging and cut cable around my room. I didn't understand why I have to pay for unlocking the cable which they locked, I didn't ask to lock the modem and why they lock. When you guys locking and your responsibility to unlock your equipment and don't destroy some one house. This is a very very very bad service that videotron give to the customer. They said, they care about their equipment and don't care about what happening or any damages to customer house. I hope you guys don't treat the customers in the future any more.

Parveen Khadri

Horrible experience clients for over 45 years nobody cared to even bother to keep it’s valued customers we asked them to match the same offer as BELL they said ITS THE BEST WE CAN DO ….
Do yourself a favour stay away choose more reliable companies
Switched to BELL very courteous professional staff

Absolutely terrible experience with Videotron. I've been having issues with the internet for months. It keeps disconnecting randomly and requires manual reconnecting. Also, they made me pay for a router that I am forced to keep, and they won't even take it back. It's very inconvenient.

I called customer service today just to set a date to cancel my plan because I am moving soon, and they accidentally canceled it right away. I then spent 2 hours on the phone trying to get it reconnected, and they kept transferring me to different departments that were supposed to "handle it," but no one was able to reconnect me. It only took one call to accidentally disconnect me, but now they are saying I need an in-person technician to reconnect me. This doesn't make any sense as my internet was working just a few hours ago. They want me to wait until Monday to have the internet back. Absolutely ridiculous service. Super unreliable and terrible customer service. I spent hours on the phone with them only to get more issues. Please stay away from this company.

I hardly call but when I call I only get terrible customer service. Even emailed the VP of customer care to tell her how bad it is and no reply back! Bravo Vidéotron!

They sold us “equipment” that they wanted us to “keep”. So they made us pay for it and refused to take it back. It’s a very inconvenient service. I recommend going with Roger’s or Bell unless you are certain and plan to stay in Quebec. My issue is that sales never explained anything so we got stuck with a bunch of fees from them. Stay away.