Vidéotron Reviews 

Cancelled my internet services and gave the agent a very good review when asked by Videotron. Actually as it turns out he didn't tell me the whole truth.
Unable to pay my last bill with my credit card because they have closed my account over a week before the due date.
Contacted them by phone regarding this issue and was told that my due date is October 10 which is actually also false since it is September 19.
Definately a lot of room to improve customer service .

I called them to cancel my home phone line that cost $35/mth. Manager offered me to keep it at half price. I agreed. A month later the bill came in at same price. Called back. First they told me there was nothing on records but finally admitted i had called a month ealier. Well they changed their mind and decided not to honor their offer. Can’t be more sleazy and dishonest.

Refused to unlock my carrier locked Iphone due to them not finding them in their system.

The worst the fk worst place u can go!!!!!!!

This company is a freaking joke. Major outage for Videotron's Helix services on Sept 1st 2023 in Quebec City. We were out for almost the whole day. As someone who works from home, this is obviously a nightmare. Reached out to get compensation; online chat agent is 100% gaslighting me, saying the outage lasted 10 minutes instead of freaking 12 hours. Had to call to speak to a supervisor; was put on hold I don't know how many times and the line ended up cutting twice. Trashhhh service.

The customer service is very much a hit or MISS lately. I’ve been a client for years & years. Since 2-3 years, they believe you’re automatically in the wrong or don’t know what you’re talking about. I called about some information on my new plan and the representative was so aggravated and unprofessional that it made me have a panic attack. She misunderstood what I was asking then started repeating the same useless information and got extremely patronizing and aggravated (due to her own misunderstanding). I have an anxiety disorder and I broke down crying at how unnecessarily rude she was. It’s almost like they talk to you like you’re an idiot when it’s really them - I had to explain what I meant using the same method I use with my toddler. The moment she realized that she messed up, she tried to tell me I was to blame although I was using the same exact terminology as her. Thank god I wrote her name down. I can’t believe I have to fear the customer service from my provider.

Over 5 hours with them. If I could leave negative stars I would.
It's absurd. Was ON HOLD for OVER 2 AND A HALF HOURS on this 2nd call today w/ bloody Vivaldi on a loop. We called at 9:00 am, it is now 2:25 pm; so OVER 5 HOURS!!! They love nothing more than to increase your bill for no discernable improvement? Why does every different person you speak to give different info from the last? And is unsure of what their colleagues were referring to? Some of the agents don't seem to mind misleading you either. We decided to just cancel the service, were told we couldn't do it ourselves, had to speak to ANOTHER agent. Were told 10-15 min wait, was over 40 mins for this one action alone. Then told they were sorry & didn't know why the call wasn't transferred to him straight away. Coersive and appalling, disrespectful of people's time and sanity. Switched wireless service to Koodo.

Promised speed of 400. Get between 6 and 100. Called 3 times, different answer each time. cache cleared , no heavy programs in background, etc. I have 25 years experience with computers,PC and Mac.
Bell supposedly at 1000. Even if they delivered 50% they would be so much faster!

No more bills by the post and takes 15 minutes to sign in every time

Worse customer service EVER!!! Lack of ownership, lack of soft skills, lack of professionalism!!! They kept transfer me over from a department to another, they put me on hold for over 1 hour and 20 minutes, they didn't know how to speak to a customer properly, they kept interrupting me over and over and they simply didn't want to take ownership of the call. I had the impression that the 3 departments I spoke to, were all ending their shift so they wanted to flush the call to go home!!!

If I could give them a zero, I would.

Went to get a service on the 17th of June. It ended up taking so long to get a my phone number transferred that i went to another cell phone provider and finished everything within 15 min.

The lady made me pay for the service first before she could even finalized everything. When I went back to the store to get my refund, she told me it would take about a week or a month to get my money back.
Today is the 7th of August and I still haven't received my money. I went to the store at place Vertu around 4 times. I am not sure why this stupid company doesn't allow any refund and mind you for a service I didn't even get.
Spoke to an Agent, he said that the cheque should be shipped out on the 28th of July, but I didn't receive anything in the mail the following week. Called them back again, and another one told me it should take about a week or two.

I am so frustrated and upset at this company. They have the worst system ever. Everytime you called they give you a different information. I just want my money

If I can give a minus start, I will. Videotron internet installation guy came early morning without a phone call. I asked him to wait and spent less than 2 minutes putting on clothes, when I opened the door I heard him walking downstairs and I asked him back, however, Videotron service is that arrogant and low, that guy chose to walk away and leave the customer alone without internet. Then we had to make another appointment in a few days. How difficult for the internet guy to wait less than 2 minutes at the door? And how difficult to call that guy to come back to install the internet after his next visit in the same neighbourhood? Arrogant, stupid, low. Switch to another company,

I knew Videotron was very bad when I was a student 6 years ago, but now they are still very bad, even worse. There are many smaller internet/phone companies emerging, try them, much better prices and services, and they show courtesy to make everything convenient for you. I am switching to a small company with less price and faster speed and bigger capacity to support 12 devices at home.

I set up two mobile lines via calling their central line, and everything went very smoothly. Customer service was great, and easy to get a hold of. We ported one number on sign up, and one later due to having to deal with our existing provider first, and encountered no issues. We are happy with the deal we got, and the network performance/coverage. Our extended family has cottages on the Québec side, and we actually have first-party coverage out there now, which is great!

Not good experience with them... Be aware of the company. they are selling you the equipment while there are companies these days which give equipment for free with their plans. so its no brainer to go with those companies rather than getting stuck with their equipment which can only be used for videotron. many people must be getting calls from Helix to use them but be careful as they are not telling you that they are forcing their equipment also to you.
And their customer service is not at all supporting when you raise any issue with them.

Technical support is awful
Very few agents appear patient and give you correct information to resolve current problems.
I called 6 times and spent roughly 6 hours trying to figure out a wifi issue .In the end it was a friend who fixed it not videotron assistance or information.
I asked for paper billing permanently, videotron switched to online billing
I was billed a total of 1100$ after this scenario occured 3 times and was put through their collection department.
Their staff appear to be poorly trained, rates are very expensive in relation to the services that one is receiving.

customer service sucks and they're rude. the technician that came to install my internet was also very rude and just seemed like he wanted to leave. he told us there was a cable problem and that his supervisor will contact us "today, tomorrow or after" (?!?!?) we're literally working students with part time jobs. maybe be a little more competent

I just had a service call to fix my wifi issue. Videotron’s technician “JP” was fantastic. He was polite, neat, and replaced a defective cable quickly and cleanly. I always liked Videotron’s service, but JP just raised the bar!

Videotron keeps shutting itself off. Then we have to unplug everything to reset. There's nothing wrong with our connections. Today it happened three times. Yesterday 2x. It's almost a daily occurrence.

I was with bell, I had videotron rep. come to the door, offered me high speed internet, and illico tv, 5 basic channels and mobile with 3 gigs data, for 117.00 taxes included, free modem and tv box, free installation. I received first bill 166.00 because i added a month of crave at 20.00 monthly. i tried cancelling crave online, unable to do so as it was too early to cancel/ So, a couple weeks later, new bill 172.00. I called and rep cancelled crave, so new bill 122.00. I checked this morning, still billing me 172.oo. So where is my 117 taxes included?

Videotron offers a package. We called, they accepted our order, they transfer our line from Bell. After waiting for the SIM card days on we call them and they tell us they cannot take our order because they don't want to serve us here. My wife number is with them. So now we have to return to Bell. My phone has been deactivated for 10 days now because Videotron messed up. When we placed the order they took our address and said service will not be a problem. The cost to me right now is very high since being self employed my customers could not reach me, so a week without salary. Wouldn't think once second that Mr Péladeau would give a care, right?