A little warning. They state on their site that you can create a 30 second music video free. So I took the first 28 seconds of one of my songs and uploaded it. The process was going well, it recommend... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This site creates problems and then charges you to fix them. They start with a decent product and then it has one error. You request to correct the one error and when they do that, they erroneously ma... See more
Company replied
I used VidMuse to create a short social media video from a text prompt. The interface was easy to understand, and the first draft looked better than I expected. I had to regenerate a few scenes to get... See more
Company replied
VidMuse seems to make its biggest mistakes when you're about to run out of credits. Meaning, you have to buy more to fix THEIR errors. The imagery is stunningly realistic. The story boards VidMuse cre... See more
Company details
Written by the company
VidMuse is an AI video creation platform, that serves as an AI Director, for structured video generation. It guides creators from prompts, images, music, references, and briefs through scenes, shot lists, storyboards, and video generation. Create music videos, ad videos, and general AI video projects with multiple models and timeline controls.
Contact info
Singapore, Singapore
- vidmuse.ai
Breach of guidelines
Title"Systematic bugs + Zero support response = 2,000 wasted credits"
Ad oggi 30 marzo nessuna risposta concreta ricevuta...
Né tantomeno restituzione del credito perso...😭
CRITICAL WARNING: Customer support completely non-existent
Technical Issues Encountered:
I experienced a verifiable system bug where Scene 1 was erroneously duplicated onto Scenes 12 and 17, generating completely incorrect content. This is not an "AI model limitation" - it's an objective software malfunction.
Additionally, systematic repeated errors despite explicit corrections:
Elevated outdoor locations: 4 occurrences (ground level specified)
Solo dancers: 4 occurrences (couple dance specified)
Wrong musical instrument: 3 occurrences
Financial Impact: ~1,500-2,000 credits wasted (50% of my budget) on verifiable system errors.
Customer Support Experience:
March 7th, 2026: Ticket submitted with complete documentation
Promise: Response within 3 working days (deadline: March 12th)
March 16th: First follow-up (6 working days, zero response)
March 20th: Second follow-up with 24-hour ultimatum
TODAY (March 21st): 14 days later - ABSOLUTE ZERO COMMUNICATION
Even after a formal ultimatum with concrete legal action warnings, they chose complete silence.
Conclusion:
This level of customer service is completely unacceptable for a paid professional platform. System bugs combined with non-existent support make this unreliable for any serious work.
Project ID for verification: 12e2f225-dd60-46df-863e-f58b913b018c
21 March 2026
Unprompted review
Reply from VidMuse
Dear Filippo,
We sincerely apologize for the silence and the unacceptable delay in our communication. We understand the frustration of working on a professional timeline and feeling unsupported, and we appreciate the thorough documentation you’ve provided.
We take your report of systematic bugs—specifically the scene duplication and the failure to follow explicit prompts—very seriously. The Project ID you provided (12e2f225-dd60-46df-863e-f58b913b018c) is crucial for our investigation. We would like to conduct a comprehensive manual audit of our system logs and your previous support tickets to identify exactly where the communication and technical breakdown occurred.
To help us prioritize this investigation and cross-reference your March 7th ticket, could you please provide your registered email address?
Additionally, we encourage you to resubmit any critical documentation via our official portal to ensure it reaches our senior technical and billing teams immediately: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze the generation history and the logic errors you described to provide a clear, factual explanation and the necessary assistance. We are committed to regaining your trust and resolving this matter professionally.
Best regards,
The VidMuse Team
The AI promises big but its a lie!
The AI promises big, but is less than transparent about the process and cost. was making a project on a free account and it said that it was going to take an additional 3000 credits, and then only after paying for a subscription it ballooned to over 10000 credits when no changes to the project were made, meaning that I would have had to pay an additional $100 USD for a single video. Support is non-existent, and the company now says "no-refunds" based on the lack of transparency, lying of the AI, I will be going through my bank for a refund as this is literally misleading a customer at best and outright fraud at worst.
21 March 2026
Unprompted review
Reply from VidMuse
Dear Josh,
Thank you for your feedback. We are concerned to hear about the discrepancy you experienced between the initial credit estimate and the final requirement for your project. At VidMuse, we strive for transparency, and we would like to address your concerns regarding the credit calculation immediately.
We would like to perform a thorough technical audit of your project history to understand why the credit requirement shifted from 3,000 to over 10,000 credits without any changes being made. To help us conduct this review and locate your specific logs, could you please provide your registered email address?
Additionally, we encourage you to submit the full details of this case through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze the generation records and the system’s pricing logic to provide you with a clear, factual explanation and the necessary assistance. We are committed to ensuring our platform operates fairly and reliably for all our creators.
Best regards,
The VidMuse Team
Don't even bother using this, you will lose your money
I have never used any AI, but decided maybe I should try to keep up with my YouTube Channel by making intro and outro videos to gain more subscribers. I didn't even get through the intro. Scenes that were clearly written on what was wanted or what was supposed to happen, were missing. Props missing, locations, wrong. I had 6500 credits and now down to 700-800 and all for the final product to be a 67 second video with the voice overs missing, the music way too loud to where it drowned out the VFX and the SFX so that you couldn't hear anything but the bg music. The music I uploaded was too loud with no way for the VFX/SFX to be heard. I spent $30 to try and make a decent intro and outro video for my channel. I still haven't made one video. I spent all of my credits the first time trying to fix missing props because it screwed all of my video and made me pay to fix it's screw ups. I asked the AI what I should do after wasting another $30 on the same bullshit, the response was I can spend more credits to have them try to fix what they had repeatedly screwed up for the umpteenth time, or I can download the unfinished video and do it myself somewhere else. I lost $60 that I didn't even really have to try this out and got almost nothing. I did end up getting the AI to repeatedly ask me to if I wanted to try and fix it by spending more credits based off it's own screw ups. Also, I noticed most of the responses from VidMuse on here, had 0 empathy on the fact their site is screwing people over out of hundreds of dollars and using lingo that would subtly imply it's the users fault and not their shitty AI and poorly built website that's the problem. Nobody wants you looking at their logs for you to tell them how they should spend there credits better when they have already lost enough because of your website. If they don't like it and lost that much money on your website how about apologize, ask how YOU can do better, then refund them the money if they haven't downloaded anything, which you can see in your logs for their account that you were so adamant about looking at so you can see where you can try and blame them for you stealing their money from them on a product that doesn't work...clearly.
18 March 2026
Unprompted review
Reply from VidMuse
Dear Ryan B,
We sincerely apologize for the immense frustration you’ve experienced. We hear your feedback clearly, and it is painful to know that you feel our previous interactions lacked empathy. That is never our intent.
We would like to address your point regarding the "technical logs" directly. We understand why it feels like an excuse, but please allow us to clarify: Our team does not review logs to find fault with the user. We review them because they are the only "black box" that allows our engineers to see exactly where the AI’s decision-making process diverged from your instructions.
Without looking at the logs for your project (especially regarding the audio mixing issues and missing props you mentioned), we cannot tell if it was a server glitch, a rendering error, or a logic loop in the AI Agent. Our goal in asking for account details is to diagnose the "disease" so we can fix the software, not to blame the creator.
The experience you described—the music drowning out the SFX and the AI repeatedly asking for credits—is not the standard we strive for. We want to investigate why the system failed to execute your storyboard correctly despite your repeated attempts to fix it.
To allow our human technical team to perform a manual audit of your $60 investment and these specific project errors, please provide your registered email address. Alternatively, please submit your case details here: https://vidmuse.ai/en/feedback.
We are committed to figuring out exactly what went wrong with your sessions and providing you with a clear, honest explanation based on facts, not "lingo."
Best regards,
The VidMuse Team
I had a great time experimenting with…
I had a great time experimenting with VidMuse AI for my project. The support AI helps you with creating your video, and others to let you either fully utilize or conserve your credits as you continue to develop your video. I enjoyed adding it to my Repertoire after already getting to play with Suno AI and ReVid AI. VidMuse AI is a worthwhile addition
18 March 2026
Unprompted review
Reply from VidMuse
Dear Preston,
Thank you so much for the 5-star rating and for sharing your experience with us! We are thrilled to hear that you had a great time experimenting with VidMuse AI for your project.
We're especially glad to hear that our AI support assistant helped you navigate the creative process and manage your credits effectively. Our goal is to empower creators to be as efficient as possible while bringing their visions to life.
We strive to be a valuable addition to every creator's toolkit, and we can't wait to see the amazing work you continue to produce.
Happy creating, and thank you for being a part of the VidMuse community!
Best regards,
The VidMuse Team
Fortunately I try before I buy and a…
Fortunately I try before I buy and a 30 second music video cost 1000 credits .. I lost the will to live waiting on story boards and other guff.. got prompted to prescribe to a 7 day free trial before the 30 sec video was complete .. no thanks ..and when I seen the sample video I was not impressed at all ..so i worked out that my song would have used 10000 credits ? That cant be right. Anyway . No thanks.
18 March 2026
Unprompted review
Reply from VidMuse
Dear Thomas,
Thank you for trying VidMuse and sharing your feedback. We appreciate users taking advantage of our trial to explore the platform’s capabilities.
Regarding the credit consumption you mentioned, we would like to clarify that the cost of a video depends heavily on the selected resolution, AI engine, and complexity of the generation. 1,000 credits for a 30-second music video suggests that high-performance settings were likely applied. We want to investigate your specific session to see if there was any technical anomaly or if there’s a more efficient way for you to manage your project.
To help us conduct a thorough review of your trial account and the generation logs, could you please provide your registered email address?
Additionally, we encourage you to share your project details and the specific sample results you received through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our team will analyze your records to provide a clear explanation and offer guidance on how to optimize your settings for better value and results. We are committed to ensuring our platform meets the high standards our users expect.
Best regards,
The VidMuse Team
The output quality is strong
The output quality is strong — better than most platforms I’ve tested — and when it works, the final product can be impressive. That said, it is pricey, and the system can burn through credits quickly, especially when you’re fixing internal issues you’d expect to be covered.
I’ve also run into technical glitches. One project cost me around 2k credits, and support only restored 500. I don’t want to discourage anyone from using the platform, because the results can be excellent, but it’s important to know that some projects may require extra steps or workarounds to get the outcome you want.
A few of my attempts were abandoned entirely because the generation kept drifting away from the direction I needed. So yes — there are technical issues. But if you’re intentional with your prompting and willing to push through the bumps, you can still end up with something genuinely golden.
16 March 2026
Unprompted review
Reply from VidMuse
Dear M. Byrd,
Thank you so much for your balanced and incredibly insightful review. We are honored to hear that you find our output quality "stronger than most platforms" and that you've been able to create "genuinely golden" results with VidMuse.
We also sincerely appreciate your honesty regarding the technical hurdles. We hear your frustration concerning the project that cost 2,000 credits versus the 500 credits restored. We understand that when a generation "drifts," it can feel like a waste of your creative investment.
We would like to take another look at that specific project and the technical logs behind it to understand why the drift occurred and to re-evaluate our support response. Could you please provide your registered email address so we can locate your account?
Alternatively, please reach out to us directly through our official feedback portal: https://vidmuse.ai/en/feedback.
Your patience and willingness to "push through the bumps" mean a lot to us. We are committed to refining our AI to make those "impressive" results easier and more efficient to achieve. We look forward to seeing more of your excellent work!
Best regards,
The VidMuse Team
Don't even bother wasting your time or…
Don't even bother wasting your time or money. There's no transparency on how credits are used and even when their AI messes up and you have to make adjustments it's still charges you credits cost me over 10,000 credits to create a 3 minute video absolutely ridiculous. Stay away stay very far away
23 February 2026
Unprompted review
Reply from VidMuse
Dear Benjamin,
We sincerely regret to hear about your frustration regarding the credit consumption on your recent project. We understand that spending over 10,000 credits for a 3-minute video is a significant investment, and we would like to investigate exactly how those credits were allocated during your generation process.
At VidMuse, we strive for transparency, and we take your feedback about AI errors and subsequent adjustments very seriously. To help us conduct a thorough review of your account logs and generation history, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your records to provide a clear explanation and offer guidance on how to manage your credits more effectively to achieve your creative goals. We are committed to assisting our users and ensuring a professional experience on our platform.
Best regards,
The VidMuse Team
Worst AI ever.
Worst AI ever.
Each correction of the story board the AI change the characters to make you adjust as many time as possible to spend your credits.
I end up spending 2 days without being able to get a decent video.
Don't spend your money there!
13 March 2026
Unprompted review
Reply from VidMuse
Dear IKON Media,
We are sincerely sorry to hear about the frustration you’ve experienced with character consistency and credit consumption on our platform. We understand how disappointing it is to spend significant time and credits without achieving the results you envisioned.
Maintaining character consistency across storyboard edits is a technical challenge we are actively working to refine. We would like to investigate your specific account logs to understand why the AI was unable to lock your characters during your sessions and to review the credit usage you described.
To help us conduct a thorough technical review of your history, could you please provide the registered email address associated with your VidMuse account?
Additionally, we encourage you to submit the details of the specific projects you encountered issues with through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your generation logs to provide a specific explanation and offer guidance on how to better manage character settings to achieve high-quality results. We are committed to supporting our creators and improving our AI's performance.
Best regards,
The VidMuse Team
Well it's very expensive mistake
Well it's very expensice but I liked the results, on the 3rd video which ended up costing well over 200 dolars to make the system had a bunch of errors replacing sample images with it's own and deleting a bunch which had been generated, this ended up making the video shorter and incoherent. This was due to multiple errors according to the assistant AI. I requested a refund so did the AI. I never got a refund and they deleted all the video schemes I had generated at great cost so when I asked the AI if we could try and recover the project we discovered everything had been deleted so I ended up loosing a few hundred dolars
6 March 2026
Unprompted review
Reply from VidMuse
Dear Justin,
We are genuinely concerned to hear about the significant difficulties you’ve encountered with your projects and the frustration regarding your investment. We understand how disappointing it is to lose creative work, especially after such a dedicated effort.
We would like to investigate the technical issues you described, including the unexpected replacement of images and the status of your deleted projects. To help us perform a manual review of your generation logs and the previous communication history with our AI assistant, could you please provide your registered email address?
Additionally, we encourage you to submit the full details of this incident through our official support portal so our technical team can prioritize your case: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze the records to provide a specific explanation and the necessary assistance to resolve these anomalies. We are committed to a thorough investigation of your account history to understand exactly what happened.
Best regards,
The VidMuse Team
I lost $600 today
I lost $600 today. Yes, I blame myself. I managed to get 1 medium video, but other attempts were very costly and produce nothing useful. I was seduced to register to this service. But it simply does not do what it promises. The problem is especially acute with persona and lip synching. It's quite awful. It took me ONE DAY to understand that I was duped. This software is not ready yet for service and it sold with may promises but underwhelming result. They use expensive credits and I lost $200 trying to generate one video - unsuccessfully. They charged me an annual $400 in advance. Honestly I feel like a fool. These people should be out of business.
12 March 2026
Unprompted review
Reply from VidMuse
Hi David,
We sincerely apologize for the frustration you’ve experienced. We understand that your creative projects are important, and it’s disappointing when the results don’t align with your vision.
We want to look into this for you immediately. To help us identify the specific technical issues you faced with the lip-syncing and credit consumption, could you please share your registered email address with us? You can also reach our dedicated support team directly at: https://vidmuse.ai/en/feedback
Once we have your account details, we will conduct a full investigation into your generation history to see how we can best support you in achieving better results.
Best regards,
The VidMuse Team
They keep billing after I canceled my account.
I created a video for an event and then canceled my subscription as I only needed it for that one project. They have continued to bill me even though I sent then emails to stop billing me. I even deleted my account and again I am being billed the subscription fee. It seems impossible to call the company, and there is no evidence they receive or read emails. My recommendation is to avoid them at all cost.
12 March 2026
Unprompted review
Reply from VidMuse
Dear Ivan,
We are genuinely concerned to hear about your experience regarding your subscription status and the billing issues you've described. We take matters related to account management and payment very seriously.
We would like to investigate your case immediately to ensure your account status is correctly updated in our system. To help us conduct a thorough review of your transaction history and locate your deleted account's records, could you please provide the registered email address you used for VidMuse?
Additionally, we encourage you to submit the full details of your situation through our official support portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will review the billing logs and communication history to resolve this matter as quickly as possible. We are committed to assisting our users and ensuring a clear resolution.
Best regards,
The VidMuse Team
I thought ill try the free tier...
I thought ill try the free tier.... You will spend hours and get nowhere.... its hopeless, the bot just keeps on taking you cash and then generating complete BS, if it generates anything at all..., This system does not work.
11 March 2026
Unprompted review
Reply from VidMuse
Dear Ivan,
We sincerely apologize for the frustration and inconvenience you’ve experienced regarding your account billing. We take matters related to subscriptions and account status very seriously.
We would like to investigate this immediately to ensure your account information is correctly updated in our system. To help us track your subscription history and cancellation status, could you please provide the email address associated with your VidMuse account?
Additionally, we encourage you to submit your specific case details through our official feedback portal here: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will conduct a thorough review of your billing records and communication history to resolve this issue as quickly as possible. We are committed to providing you with a clear explanation and ensuring your concerns are addressed.
Best regards,
The VidMuse Team
Shocking.
Shocking.
2 projects both failed and a waste of money because you will be bled dry by the AI idiot.....I am gonna get my bank to put the transaction on cancel a judging by the reviews her I am the biggest idiot for not checking the reviews first.
9 March 2026
Unprompted review
Reply from VidMuse
Dear Compton,
We are very sorry to hear about the frustration you experienced with your projects. We take your feedback seriously and would like to help you resolve the technical issues you encountered.
AI generation can sometimes be complex, and we want to investigate exactly why your projects did not meet your expectations. To help us conduct a thorough technical review, could you please provide the registered email address associated with your VidMuse account?
Alternatively, please submit your case details directly through our official support channel: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze the generation logs to understand what happened and provide you with the necessary support to achieve better results. We are committed to ensuring our users can successfully create the content they envision.
Best regards,
The VidMuse Team
Many errors you paid and system say…
Many errors you paid and system say refund but not given. Realy bad!!!
7 March 2026
Unprompted review
Reply from VidMuse
Dear Nico,
Thank you for reaching out and sharing your feedback. We are genuinely sorry to hear about the frustration you experienced and the errors you encountered on our platform.
We would like to investigate your specific case to understand why these errors occurred and to review the system messages you described. To help us conduct a thorough technical review of your account history, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our team will analyze your logs to provide a specific explanation and the necessary assistance to resolve these technical concerns. We are committed to supporting our creators and ensuring our tools work effectively for your projects.
Best regards,
The VidMuse Team
Want to rate them zero.
Want to rate them zero.
Absolutely terrible service.
Their AI bot operates every part of this site and you will be robbed.
Whatever you do, do not waste money on this. You don't know what you are paying for. They only operate on an estimate which is way out and you will end up paying through the teeth. There are no free fixes to video.
The video quality is inconsistent and often poor.
28 February 2026
Unprompted review
Reply from VidMuse
Dear Steven,
We are genuinely sorry to hear about your frustration and the negative experience you’ve had with our service. We take your feedback regarding video quality and credit usage very seriously.
We want to clarify that we are here to support our creators. To help us understand exactly what went wrong with your video generations and the "estimates" you mentioned, we would like to conduct a full investigation into your account activity.
Could you please provide the email address associated with your VidMuse account? Alternatively, please share the specific details of the projects you encountered issues with through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our technical team will manually review your generation logs to provide you with a clear explanation and the necessary assistance to improve your creative results. We are committed to ensuring our platform meets the high standards our users expect.
Best regards,
The VidMuse Team
SCAM U think this is free cus they…
SCAM U think this is free cus they never tell u to pay the make u wait for like 30 minutes cus the ai is making u wait for stupid things and then they tell u to pay after making u wait in purpose, this is straight manipulation and even if u try to use free credit it will make u wait 40minutes more for a 30 second ugly video and probably it will keep asking and insisting to pay not even making the video. Scam hopefully the founder of this website for to jail soon
6 March 2026
Unprompted review
Reply from VidMuse
Dear Francis,
We are sorry to hear about the frustration you’ve experienced regarding the wait times and the results of your video generation.
We would like to clarify that AI video generation is a highly resource-intensive process that requires significant computing power, which can sometimes lead to longer processing times depending on server demand. We aim to provide a transparent service for both our free and premium users.
To help us investigate your specific situation and understand why your experience was unsatisfactory, could you please provide the email address associated with your VidMuse account?
Additionally, we encourage you to submit the details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our technical team will review your generation logs to identify any issues and provide you with a specific explanation. We are committed to assisting our users and continuously improving our platform.
Best regards,
The VidMuse Team
feel like a scam
I had a video project in progress, but after four days the system automatically deleted everything without completing the video. Along with that, 4k credits were wiped out with no refund, leaving me $60 poorer and with nothing to show for it. To make matters worse, the AI then prompted me to “continue” by topping up more credits. The whole process feels misleading and exploitative... almost like a scam.
3 March 2026
Unprompted review
Reply from VidMuse
Dear Emily,
We are genuinely sorry to hear about the frustration you’ve experienced regarding your projects and the 4,000 credits. We understand how disappointing it is to feel that your creative progress and investment have been lost.
We would like to investigate your account history immediately to understand why your credits were cleared and why the content was removed. To help us conduct a thorough technical review, could you please provide the registered email address associated with your VidMuse account?
Alternatively, please submit your case details through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our team will analyze your account logs to provide a specific explanation regarding the credit expiration and data status. We are committed to investigating this matter and assisting you in resolving these concerns.
Best regards,
The VidMuse Team
Don't upload your music
Don't upload your music. It looks like a scam and we don't know what they do with it. Very scary.
3 March 2026
Unprompted review
Reply from VidMuse
Dear Seffah,
Thank you for sharing your feedback. We are concerned to learn that you felt uneasy about our platform. At VidMuse, we take data security and user privacy very seriously, and we want to ensure all our creators feel safe when using our tools.
We would like to investigate your specific experience to understand what caused this impression and address any concerns you may have regarding your uploaded content. Could you please provide your registered email address?
Additionally, we encourage you to submit your specific questions through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our team will look into your account and provide you with a clear explanation of our data handling practices. We are committed to assisting you and providing a transparent and secure environment for your creative work.
Best regards,
The VidMuse Team
BEWARE: VIDMUSE'S DECEPTIVE PRICING SHOCK
Header
Yahoo Mail
Yahoo Mail
Search
Go ad-free
Profile image
VIDMUSE MIS-REPRESENTS ITS COST AND SERVICE
My young son is a budding techno music producer who wound up spending much of his savings account on a year-long subscription with this shady outfit.
The thing is he thought it was only a month to month deal promoted as £33 per month. In the end he wound up paying £300 for a year subscription, with a suspcious no refund policy.
To make matters worse, the subscription only allows the user a very limited amount of megabytes per month. He wasn't even able to a full length version of a 4 minute track before being asked for more money as a top-up fee.
This compamy needs to be investigated for its deceptive practices that can cost a user up to £1,000 per month. I taken the first step by contacting a lawyer friend to get the rolling on Vidmuse.
22 February 2026
Unprompted review
Reply from VidMuse
Dear Dan,
Thank you for reaching out and sharing these concerns. We take matters regarding subscription clarity and service usage very seriously, especially when it involves the experience of our younger creators.
We would like to investigate this case immediately to understand the specific details of the subscription purchase and the credit consumption you described. Our goal is to ensure that all our users have a clear understanding of our plans and that our services are delivered as promised.
To help us conduct a thorough review of the account and the transaction history, could you please provide the registered email address used for the subscription?
Additionally, we encourage you to submit the full details of this case through our official feedback and support portal: https://vidmuse.ai/en/feedback.
Once we have the account information, our team will review the logs and the billing records to provide a specific and clear explanation regarding the subscription terms and the credit allocation. We are committed to assisting you and resolving any misunderstandings regarding our practices.
Best regards,
The VidMuse Team
Not worth the time and money
It is a decent AI but has not caught up to 2026. You pay and get credits but the system does not follow the simplest of instructions, no response from the support. Waste of Time and Money.
14 February 2026
Unprompted review
Reply from VidMuse
Dear Arun,
Thank you for your feedback. We are sorry to hear that the AI did not meet your expectations regarding instruction adherence and that you feel our support team has been unresponsive.
We would like to investigate your specific cases to understand why the system struggled with your prompts and to ensure your previous inquiries are addressed. To help us conduct a thorough technical review of your generation logs, could you please provide your registered email address?
Additionally, we encourage you to submit the details of the instructions the system failed to follow through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your logs to provide a specific explanation and offer guidance on how to achieve better results with our tools. We are committed to assisting our creators and continuously improving our AI's performance.
Best regards,
The VidMuse Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.