Viessmann Climate Solutions UK Reviews 5,632

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, such as boilers and heat pumps, for their quiet operation, efficiency, and stylish design. Many highlight the excellent service received, noting the professionalism, extensive product knowledge, and helpfulness of the staff and engineers. The quality of the products is frequently commended, with many users appreciating their robust build and ease of use. However, some people expressed dissatisfaction with the warranty process and support, citing issues with engineers not showing up for appointments or long wait times for repairs. A few customers also reported problems with their boilers breaking down prematurely or not performing as expected, leading to increased gas and electricity consumption or inconsistent hot water.

What people talk about most

Product

Clients share positive opinions on product quality and efficiency. Many reviewers praise the quiet operation,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, knowledge,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the robust and... See more

Warranty

People report ambiguous experiences with warranty. Many customers appreciate the long warranty periods, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent installation, the boiler is much smaller than our last one, so it gives us more room in our airing cupboard. The boiler is quieter and seems to be a bit quicker with its on-demand water flow... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my new Airvsource heat pump, which was retro fitted into an old large 5 bedroom house. We are warm and cosy providing heat via radiators rather than under floor heating, so no need t... See more

Company replied

Rated 5 out of 5 stars

Steve Bell has been an absolute superstar, wouldn't give up and made multiple visits to get our boiler working. We have a multi generational house and my dad who's 80 has been struggling with the cold... See more

Company replied


Company details

  1. Boiler Manufacturer
  2. Boiler supplier
  3. Energy Equipment and Solutions

Written by the company

Founded in 1917 as a heating technology manufacturer, and now part of Carrier, today we are one of the world’s leading providers of efficient climate (heating, water and air quality) and renewable energy solutions. Creating living spaces for generations to come – this is the responsibility that we take on every day together with our (trade) partners.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

I liked the extra 5kw i get

I liked the extra 5kw i get. the shower is better. The letdown for me is the over complicated app (IMHO) Which i feel is poor. There is no facility to (0ne touch) have an +1 hour boost enabiling the heating to come on outside of the timed schedual. I found this really handy and was available on much older systems. Yes id recommend the viessmann but i would also say shop around! Alex from Mckenzie Heating Services was the installer and professional as always.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Vitocal 150-a iASHP

Vitocal 150-a is a high spec system, and well installed it certainly delivers heat well to the CH & DHW systems. The 10kW model is twin-fan, yet is very quiet. The EDU and IDU look good too.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Veissmann Vitodens 100-W - Top quality installation work by Craig…

Top quality installation work by Craig & Dan; professional yet friendly; efficient and quick, but took time to set and explain controls. Very satisfied.

29 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello David,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partners.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Happy Customer - New Boiler

Neat and efficient boiler installed April 2026. Modern functionality will hopefully reduce bills and improve heating capacity. Great price. I'm a very happy customer

29 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Leslie,
Thank you for leaving us such an amazing review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Excellent installation

Excellent installation, the boiler is much smaller than our last one, so it gives us more room in our airing cupboard. The boiler is quieter and seems to be a bit quicker with its on-demand water flow. Great product and good price

21 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello John,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Super quiet & hopefully efficient…

Super quiet & hopefully efficient boiler with a 12 year warranty.i would highly recommend Viessmann

21 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello David,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 1 out of 5 stars

Avoid avoiding avoid

We had our home wrapped and a veissmann heat pump installed about 5 years ago. We have had nothing but problems with this. It is broken at the moment but breaks down regularly. It has definitely been the worst purchase of my life. It will be fixed ( plumber due tomorrow) but will break again and again. What ever you do Don't buy a Veissmann heat pump. We have had 15 plumbers out to repair the heat pump. Always breaks during cold weather. Really poor

27 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Thank you for bringing this to our attention.

It is difficult for us to provide specific comments on this platform without the details of your installation. Please reach out to our customer service department with your full information so they can provide further advice and help resolve the matter.
Customer service can be reached on 01952675000 or aftersales-uk@viessmann-climatesolutions.com

Kind regards
Viessmann

Rated 5 out of 5 stars

An efficient combi boiler reducing my…

An efficient combi boiler reducing my fuel bills. The app means I can reduce the heating temperature while away from home and bring it back up for my return. Brilliant!!

26 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Michael,
Thank you for leaving us such an amazing review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

After a few weeks without heating

After a few weeks without heating. And a lot of investigation. Gareth arrived this morning and the problem is sorted.

25 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Maureen,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Gareth. However if you have any issues or questions please do not hesitate to contact us at info-uk@viessmann-climatesolutions.com.
Kind regards,
Viessmann

Rated 2 out of 5 stars

Had the Viessmann 100 to replace a Baxi…

Had the Viessmann 100 to replace a Baxi Bermuda back boiler. Wish you were allowed to still install them, far more efficient!
Had the combi for 6 months, using more gas and electric than before. Hot water is really poor we often boil the kettle to wash up with, even though the boiler is less than 3 foot away from the sink.
I will say that the heating side is excellant and its a very quiet system.
Perhaps with the summer months coming up the running costs will even them selves out. I'll be able to make a true assessment after we've had for 12 months.

24 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Thank you for bringing this to our attention.

It is difficult for us to provide specific comments on this platform without the details of your installation. Please reach out to our customer service department with your full information so they can provide further advice and help resolve the matter.
Customer service can be reached on 01952675000 or aftersales-uk@viessmann-climatesolutions.com

Kind regards
Viessmann

Rated 5 out of 5 stars

Great experienced fitters.

Great experienced fitters.. easy to use

13 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Neil,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Just a perfect boiler

Just a perfect boiler , with a 10 year warranty fitters were great superb

9 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Andrew,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann

Rated 5 out of 5 stars

The boiler is so quiet and powerful and…

The boiler is so quiet and powerful and looks professional and great value for money

20 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Darren,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, would not know that a boiler had been replaced. Would definitely recommend this company.

20 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Graham,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Good and prompt service

Good and prompt service

17 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Christopher,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Viessmann boiler

Very neat and efficient boiler warms the house up really fast

21 March 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Dean,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Nathan was very experienced and helpful…

Nathan was very experienced and helpful with all my questions and the quote he supplied was very acceptable. He even called to see me on Easter Monday with the quote received on the Tuesday. The old boiler was taken out and the new combination boiler was fitted the following Wednesday and up and running by lunch time. The workmen left my premises clean and tidy, I would definitely recommend Nathan at Pro Gas.

15 April 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Susan,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann

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