Top Trend Hair Factory Reviews 

41
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the hair, noting that it is remarkably soft, thick, and durable for long-term wear. People also highlight the fast delivery services and the friendly staff who provide outstanding support and clear communication from start to finish. Some reviewers were not happy with unexpected extra shipping fees or mentioned occasional discrepancies regarding the specific appearance of the received hair. However, the vast majority of consumers remain extremely satisfied, emphasizing that seller communication is consistently clear, professional, and trustworthy throughout every transaction.

What people talk about most

Product

Consumers find product quality to be outstanding, frequently highlighting that the hair is soft, full, and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the soft, thick, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders generally ship extremely fast... See more

Customer service

Clients share satisfaction on customer service, highlighting that support agents are consistently responsive... See more

Staff

Customers felt high satisfaction regarding the staff, noting that reviewers experienced professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very happy with my first order from Top Trend Hair Factory. The staff was super friendly and they made me feel confident from the beginning. Their communication was excellent and they kept me... See more

Rated 5 out of 5 stars

The staff was super friendly, knowledgeable about their products, and provided trust from the beginning. Their communication was impeccable, from start to finish. They kept me updated on where my orde... See more

Rated 5 out of 5 stars

I love everything about this company, even though I only ordered once. Customer service was amazing, with straightforward answers to my questions as a first-time hair buyer. My experience was fantasti... See more

Rated 5 out of 5 stars

Top trend were fantastic from beginning to end. I’m pretty knowledgeable about the hair process and it was extremely refreshing to see they were honest, professional, and full of knowledge. I loved t... See more


Company details

  1. Hair extensions supplier

Written by the company

🇻🇳 Top Trend Hair Factory is a trusted Vietnamese hair manufacturer with over 10 years of experience, specializing in 100% raw single donor human hair. Recognized by the Ministry of Industry and Trade of Vietnam, we are committed to delivering the highest quality hair for all extension methods. Located in Vietnam, we use only real human hair, premium materials, and advanced technology to ensure our products are clean, soft, smooth, and long-lasting. As one of the largest wholesale suppliers in the country, we proudly serve clients worldwide with premium quality, competitive pricing, and excellent customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(41)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Quality and service

Outstanding service and top quality hair!

I’m from London and I actually went to Vietnam and visited the TopTrend hair factory. From the very start communication was fantastic. They were very transparent about their process and I didn’t feel pressured at all to purchase their hair. Joey took time to answer all my questions. He was very friendly and open about the industry which gave me further insight into the ethics of the hair trade. I felt the most comfortable purchasing hair from this company. Not only was the service fantastic but the hair is the best! I went around to different factories but the process and feel of top trend hair excellent. I’m so very happy with my hair and I will 10000% be purchasing more in the very near future! Thank you Joey and the TopTrend hair team.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Communication

Communication: Business was very responsive. Provide video and pictures of product. Adjustments made based on requests.

Product: love the product. I ordered 4 times. Vietnamese straight and wavy in different lengths. The compliments I recieved on the hair are endless. Please use minimum products on hair because over time it get that greasy look. However when washed it bounce right back. Hair does shed but not crazy.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Ordered three different hair types…

Ordered three different hair types from Top Trend - curly, wavy and straight, and I must say it’s the most GORGEOUS hair, it’s silky and thick and I cannot wait to use it this summer. J and his team worked hard to produce a high quality and kept the communication going even after the hair was sent. I look forward to keeping my relationship with Top Trend and cannot wait to order more hair!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

top trend hair make in itself is the…

top trend hair make in itself is the perfect definition from the customer service to the quality of hair , definitely the top vietnamese hair supplier the quality is nothing less than amazing speaking from my expertise and over 20 years in the hair industry top trend is definitely the best 10-10 highly recommend .

6 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the best hair Ive ever had…

This is the best hair Ive ever had there are very honest and trustworthy throughout the whole process and the hair is jaw dropping i mean so silky thick and full real true raw hair the picture of healthy hair 100% will be ordering again 100% recommend

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Top Trend hair provided a great…

Top Trend hair provided a great experience during the purchasing process. They were transparent and communicative which is high priority for me. The hair is beautiful, dense but natural. If you're looking for vietnamese raw hair, TTF is the way to go.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Top trend is the absolute best hair…

Top trend is the absolute best hair I’ve ever had in my life. They will communicate with you in timely fashion even after you’ve already received your hair. They will keep you updated daily and they will also video call you which helped me trust them. The hair overall is amazing i can’t say that enough, it to the point that i do t even wear the other hair that I’ve had lol..

8 December 2025
Unprompted review
Rated 5 out of 5 stars

The Hair - FANTASTIC!

Top trend were fantastic from beginning to end. I’m pretty knowledgeable about the hair process and it was extremely refreshing to see they were honest, professional, and full of knowledge. I loved the fact that I was able to have a video call prior to purchase. They were also very patient because I was apprehensive with a new vendor and wasn’t sure if the hair was genuinely raw. Well the hair is RAW and BEAUTIFUL. I was even shown video prior to shipping. Rest assured, Top Trend is the real deal and esp to make larger bulk purchases.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

They were so clear on the processing…

They were so clear on the processing and shipping time for my hair. The hair quality was fantastic!! They had great communication and sent me videos of my hair when it was ready. When the hair was shipped they sent me the tracking and I received it in 4 days. I orders 6 bundles and 2 closures to be made into 2 wigs and both of them turned out perfect. I would highly recommend them for your hair needs

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Will definitely order again

I am very satisfied with my order. Before placing my order, I was educated on how raw hair is processed and how to identify fake hair. The order was shipped promptly and the communication was good throughout. Would definitely recommend

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with my first order…

I was very happy with my first order from Top Trend Hair Factory. The staff was super friendly and they made me feel confident from the beginning. Their communication was excellent and they kept me updated during the whole process. I’m very satisfied with the hair quality soft, full, no shedding, and true to length. Shipping was fast and communication was great. Thank you for your professionalism. I look forward to continuing business with you.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

My Experience

The staff was super friendly, knowledgeable about their products, and provided trust from the beginning. Their communication was impeccable, from start to finish. They kept me updated on where my order was in the process. Upon receiving my order, the hair was beautiful, it was thick and shiny, true to length, and it smelled good as if they washed it before hand. I would 10/10 recommend anyone to shop with Top Trend Hair Factory.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Red flag

Red flag! Be aware they don’t have return policy and they don’t accept pay pal. When I asked for a price for raw hair, the prices given were 30% higher than the ones listed on their website. It turned out they don’t have hair in stock and that the production lasts 15 days after FULL payment upfront. Seems like a scam.
They are dishonest for the shipping fees - asked me to pay double shipping charges corresponding to double weight for my quoted quantity.

15 January 2026
Unprompted review
Top Trend Hair Factory logo

Reply from Top Trend Hair Factory

Dear Petite Fleur
Thank you for sharing your feedback. We sincerely apologize for any misunderstandings during our initial consultation. Please allow us to clarify the following points:
1. We have clear refund and return policies available on our website for your reference: https://vietnamrawhairsupplier.com/category/return-exchange-policy
2. We are a wholesale factory. Our website is for sample display only; actual orders are placed via WhatsApp.
3. We do accept PayPal and can provide our PayPal transaction history upon request.
4. All products are made based on pre-orders, so production time is required. This is standard practice for most factories in Vietnam, as we do not carry ready stock like some factories in China.
5. You requested shipping for 200 grams; however, the minimum chargeable weight of 500 grams is required by DHL/FedEx/UPS regulations. This is an international shipping policy and not a factory decision.
We hope this clarifies all concerns. We truly look forward to your first order so we can demonstrate our transparency and reliability.
Best regards,
Top Trend Hair

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