Viing Reviews 276

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for being easy to use and navigate, making it simple for people from various locations to contribute to gifts and sign cards. Many highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and positive attitude in resolving queries and issues. The service is often described as excellent, with consumers appreciating the efficiency and smooth overall experience. However, some people mentioned experiencing long waiting periods for responses, leading to frustration when issues arose. There were also concerns about the reliability of withdrawals and the platform's responsiveness, with some reviewers reporting that their vouchers or funds were not processed as expected.

What people talk about most

Response time

People report ambiguous experiences with response time, with many customers praising the quick and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness and... See more

User experience

Customers report positive experiences with user experience, finding the platform easy to set up and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the quick responses, friendly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially, I encountered a problem while trying to access the voucher since the original link wouldn't open. Fortunately, Johnny answered all my inquiries and provided a new link, which seems to work... See more

Company replied

Rated 4 out of 5 stars

Really struggling to pin them down at the mo, we have collected a significant amount and I’ve accidentally pressed withdraw so it’s in my wallet but it needs to be sent to my boss…I only have one da... See more

Company replied

Rated 5 out of 5 stars

Amazing company. So easy to use and allows people from far and wide to contribute to gifts and sign cards. Lots of options for different occasions like births, weddings, birthdays etc. What's even mor... See more

Rated 5 out of 5 stars

This company are just brilliant for their collection pots for any occasion. It is great you can ask colleagues internationally to contribute not just the UK and it's such a simple system to use. Onc... See more


Company details

  1. #8 of 8 best companies in Web collaboration platform
  2. #38 of 40 best companies in Greetings Card Shop
  3. #1 of 1 best companies in Group Buying Service
  4. #39 of 44 best companies in Money transfer service

About Viing

Written by the company

Group cards and gifts, made easy!

No more passing envelopes and cards around for people to chip in and sign.

Viing brings people together to celebrate that special occasion and make someone's day.

You can do it all and more easily online!

A one-stop, flexible service.
For any occasion.

There's nothing like a tangible card signed by everyone that cares:

👍 Physical Group Cards
Printed and Posted
👍 Physical Group Gifs
Send flowers, chocolates and more from our special Gift partners.
👍 Bank Transfers for ultimate flexibility

But for those wanting something instant - we do that too!

👍 Electronic Cards
👍 Electronic evouchers from a HUGE selection of retailers

For any occasion, leave the hard bits to us:
👉 Leaving cards
👉 Birthday cards
👉 New Baby cards
👉 Maternity leave cards
👉 Wedding cards
👉 Teacher cards
👉 Gift collections
👉 Retirements
👉 Engagements
👉 Sympathy & condolence cards
👉 Get well soon cards

Set up an occasion for FREE now!

Contact info

4.1

Great

TrustScore 4 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Support

I had made a mistake with my account. Johnny sorted it for me super quickly. I was so grateful as it was for a work card and collection.

26 June 2024
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Reply from Viing

Great to hear this was addressed quickly and that you were happy with our service!! Thanks so much for leaving a top 5 star review!

Rated 4 out of 5 stars

Easy to use

Easy to use, updates whenever the card was signed, updates once the occasion closed, the team came back to me when emailed with a specific query and the card arrived well packaged in a hard back envelope.
I haven't given five stars because I was disappointed that the 100 messages printed on the card were so small it's uncomfortable to read. That aside, it's been a very good service.

19 June 2024
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Reply from Viing

Thanks so much for taking the time to leave a great review. We are so happy to hear you've been happy with the service and appreciate your feedback regarding the font size. We do our best to ensure we can fit as many as possible while keeping the messages clear and legible. This was right on the upper limit in terms of number of messages for a single card, but we will take this board.
Thanks again! :)

Rated 5 out of 5 stars

Thanks Johnny

Johnny came back to me quickly and helped resolve my problem and answered my questions. He also followed up the following day and delivered on his promises.

7 June 2024
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Reply from Viing

Excellent to hear! Thanks so much for leaving a top review - we really appreciate it! Johnny will be thrilled with the comments too :)

Rated 5 out of 5 stars

Problem overcome …

My company had a problem adding comments to a card and although it took a while to solve the help was there and we did find a way forward which was really helpful.

23 April 2024
Rated 5 out of 5 stars

Johnny was absolutely brilliant!

Johnny was absolutely brilliant in helping me sort out my card when I had clicked on the wrong option and needed it fixed in a matter of hours before we celebrated our colleague's leaving do! He was super helpful, quick in responding and friendly rather than making me feel bad for screwing it up!

23 April 2024
Rated 5 out of 5 stars

Perfect for our remote team

Really easy to set up and for our team to use to show appreciation for each other when needed. We all work remotely so this is the only way we can contribute to gifts for special occasions.

29 February 2024
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Reply from Viing

Thanks so much for leaving a 5* review. It's heartwarming to hear that Viing helps remote teams come together to show appreciation.

Rated 5 out of 5 stars

Easy to use

Easy to use, clear instructions for different options.
Quick customer service when needed.

27 February 2024
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Reply from Viing

Great to hear your feedback! thanks so much for your lovely review! :)

Rated 5 out of 5 stars

Very helpful support team

Very helpful support team! I had a query regarding the gift voucher and the team responded very quickly and even supported by expediting my request.

25 February 2024
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Reply from Viing

Glad to hear you've been happy with our team, who are always on hand to help. Thanks also for leaving a top rated review - really appreciate it!

Rated 4 out of 5 stars

Easy to use

Easy to use, withdrawal straight forward. Do feel the withdrawal charge is a bit steep but overall happy with the experience. Just waiting on card now.

19 February 2024
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Reply from Viing

Thanks so much for a great review. Bank transfers are the only part of our service where we need to charge a small fee for. in order to cover transactions fees. we do however try to keep this as low as possible.

Rated 5 out of 5 stars

Easy to use

Easy to use, everything was sent out quickly and efficiently

16 February 2024
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Reply from Viing

Thanks for taking the time to leave a great review!

Rated 5 out of 5 stars

I love using Viing!

I love using Viing. It makes our lives so much easier to organise collections, send cards and gifts to our colleagues. Especially when we are a dual sited team.

14 February 2024
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Reply from Viing

Thanks so much for leaving a great review. We're really happy to hear it makes our customers' lives that bit easier. :)

Rated 5 out of 5 stars

Brilliant service

Brilliant service, easy to use. Have used a few times now for a few occasions.

31 January 2024
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Reply from Viing

thanks so much for your top review! It's so appreciated :)

Rated 5 out of 5 stars

The system is very easy to use

The system is very easy to use. I wanted to have a physical card sent to Cyprus so emailed the team and Johnny was very helpful in guiding me on exactly what needed to be done so thanks very much.

2 February 2024
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Reply from Viing

Thanks so much for your lovely review and it's great to hear you've been happy with our customer service. Our team is always on hand to help!

Rated 5 out of 5 stars

We regularly use Viing for cards and…

We regularly use Viing for cards and collections for various occasions and have found the site very easy to use. Being able to choose sign only or contribute is very helpful

1 February 2024
Viing logo

Reply from Viing

Thanks so much for leaving a top review! It’s so so lovely to hear from our regulars! :)

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