Viking Optical Centres Reviews 

635
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality repairs, often noting that old or damaged items are returned as good as new. The staff are frequently highlighted as helpful, friendly, and knowledgeable, providing exceptional customer service and communication throughout the process. Reviewers appreciate the attention to detail, from precise identification of needed parts to secure and well-padded packaging for returned items. Many consumers highlight the company's commitment to customer satisfaction, even offering free services or replacements in some cases. This dedication extends to handling various optical products, including older models and those not retailed by the company, ensuring a reliable and trustworthy experience.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as brilliant, excellent,... See more

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight with the high standard of... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just needed a rubber eyecup for my bins, exactly the right one delivered. The people I spoke to were friendly and knowledgeable. Would totally recommend Viking optical LTD. When I need anything else... See more

Rated 5 out of 5 stars

Excellent company with expert, attentive staff (my contact is Edward) who answered my questions fully & offered sound advice. Received my cleaned & checked Leitz 10x10 BA bins today & v pleased with... See more

Rated 5 out of 5 stars

I decided to order my new binoculars from here again since last experience was exceptional and you've done it again Viking. My item was packaged very well and arrived next day as promised. Also than... See more

Rated 5 out of 5 stars

I got rid of all my Zeiss Equipment (I was a lifelong Zeiss user 40 years!), because of the companies on-going strong ties to hunting birds, big game, and of course, military use. I changed my op... See more

Company replied


Company details

  1. #1 of 8 best companies in Optical Wholesaler
  2. #6 of 14 best companies in Binoculars shop
  3. #3 of 8 best companies in Telescope Shop

Written by the company

Viking Optical Centres are a leading independent retailer of optical equipment for over 30 years, with shop locations in Halesworth and Edinburgh. Offering brands such as Leica, Swarovski, Nikon and Zeiss to name just a few.


Contact info

4.9

Excellent

TrustScore 5 out of 5

635 reviews

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4.9

All reviews

(635)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff service.

I phoned up and explained the situation, that i was away on holiday and wouldn't be able to return the item until my return. Spoke to Tom and he had no hesitation in saying that it would be fine.
Great to be able to easily get through to speak to a human being.
I look forward to buying further products from Viking.

11 June 2025
Rated 5 out of 5 stars

An efficient repair service.

This service worked efficiently from the beginning to the final return of the glasses. I have used this firm previously and from initial contact, inspection and estimate ,carrying out of the repair and arrangements for final return one couldn't ask for better.
I had contact with Nicola on the admin. side and the trusty Joe who actually does the hard work on the repairs. Excellent customer service from both!
I will use this firm again without hesitation.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Great deal

I got a pair of binoculars in a "damaged" box, to be honest, there was little damage, the binos are pefect and still came with 10year warranty. A bargain, even at full price I would consider it a very good pair for the price.

10 June 2025
Rated 5 out of 5 stars

Really good product at a reasonable price

Looked at a few very expensive branded products. Am happy that I chose this one. Works a treat. Can't imagine any of the more expensive ones performing any better. Great for my binoculars which are brilliant and a premium brand. Recommended.

15 June 2025
Rated 4 out of 5 stars

Alignment became loose after 8 months

Bought some low priced Viking binoculars at a National Trust house. I didn't use them a lot but after 8 months I found the alignment kept changing, something had become loose. I had been careful not to knock them so I wasn't impressed. I got a repair under guarantee so 4 star but it would have been better if they hadn't become loose.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

1st class service.

Had my 8x42 peregrine binoculars for 3 years now and the eye cup became loose after a lot of use.
I contacted Viking and to say they were helpful is an understatement. They were brilliant.
Listened to all my needs and off the binoculars went in the post.
They were returned within the week.
Fully repaired and 100% back to original working condition.
So pleased I bought from Viking.

26 June 2025
Unprompted review
Rated 4 out of 5 stars

Unhinged bins. Did they have to go away?

I bought mu 8x42 HD binoculars at RSPB Titchwell at the beginning of the year.
Disappointing that after less than 6 months the hinge became very loose.
The RSPB shop workers would have repaired them if they'd been supplied with the correct tool. Why not give basic training as all RSPB branded bins are from Viking?
Instead they had to be sent away 2 weeks ago
My other suggestion is to use kess plastic packaging. Understand the caution but ot was ott. I'll send you a photo if you wish.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service. repaired binoculars like new.

I sent my RSPB HD binoculars in for a minor repair and received gold star treatment. They have come back as new. And the service was so quick. When I asked if possible I'd like them in time to go on holiday, the response was as quick as I could imagine. Everyone very friendly too, either by phone or email. Great value for money. Thanks Viking

12 June 2025
Unprompted review

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