Viking Optical Centres Reviews 

635
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality repairs, often noting that old or damaged items are returned as good as new. The staff are frequently highlighted as helpful, friendly, and knowledgeable, providing exceptional customer service and communication throughout the process. Reviewers appreciate the attention to detail, from precise identification of needed parts to secure and well-padded packaging for returned items. Many consumers highlight the company's commitment to customer satisfaction, even offering free services or replacements in some cases. This dedication extends to handling various optical products, including older models and those not retailed by the company, ensuring a reliable and trustworthy experience.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as brilliant, excellent,... See more

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight with the high standard of... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just needed a rubber eyecup for my bins, exactly the right one delivered. The people I spoke to were friendly and knowledgeable. Would totally recommend Viking optical LTD. When I need anything else... See more

Rated 5 out of 5 stars

Excellent company with expert, attentive staff (my contact is Edward) who answered my questions fully & offered sound advice. Received my cleaned & checked Leitz 10x10 BA bins today & v pleased with... See more

Rated 5 out of 5 stars

I decided to order my new binoculars from here again since last experience was exceptional and you've done it again Viking. My item was packaged very well and arrived next day as promised. Also than... See more

Rated 5 out of 5 stars

I got rid of all my Zeiss Equipment (I was a lifelong Zeiss user 40 years!), because of the companies on-going strong ties to hunting birds, big game, and of course, military use. I changed my op... See more

Company replied


Company details

  1. #1 of 8 best companies in Optical Wholesaler
  2. #6 of 14 best companies in Binoculars shop
  3. #3 of 8 best companies in Telescope Shop

Written by the company

Viking Optical Centres are a leading independent retailer of optical equipment for over 30 years, with shop locations in Halesworth and Edinburgh. Offering brands such as Leica, Swarovski, Nikon and Zeiss to name just a few.


Contact info

4.9

Excellent

TrustScore 5 out of 5

635 reviews

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4.9

All reviews

(635)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Old Fujinon 80 spotting scope rejuvenated

Old Fujinon 80 spotting scope sent for cleaning. Came back spotless, light haze removed, light fungus removed from prism. Eyepiece cleaned internally, focus mechanism greased. Floppy lens-hood stiffened. And a free eyepiece lens cap ! Cost IMO reasonable. Turnaround a few weeks. Scope now very usable once more. Thanks.

14 January 2025
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you for leaving a review! We're pleased that you were happy with the service and quality of work. We hope you continue to enjoy using your scope. Kind regards, the Viking team.

Rated 5 out of 5 stars

Superfast delivery. Excellent service.

Phoned to enquire about Swarovski ATC 17-40×56 Spotting Scope. Explained that I was going away on holiday soon and asked how fast could they get it to me. Ordered online Friday at abut 3:00. Got it next day at 4:00 via DPD. Wow! Very helpful member of staff. Outstanding service. (Great telescope too!) Thank you.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

What can l say!

What can l say. Very competitive prices, best price for the Kowa binoculars l ordered. Professional, efficient service. Very fast delivery. Would use Viking Optical again in a heartbeat.

16 January 2025
Rated 5 out of 5 stars

Easy to order

Easy to order, prompt delivery, in fact arrived early. Item as described. Great service. I would definitely use again

15 January 2025
Rated 5 out of 5 stars

Excellent service

I was impressed by the speed it took to speak to a real person. Also by the knowledge shown by the lady who answered the phone and the guy in the parts department. Wish all my experiences were as positive as this.

29 January 2025
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with the service. I shall pass on your comments to the repair department. Kind regards, the Viking team.

Rated 4 out of 5 stars

Bought second hand binoculars

Bought second hand binoculars. Still expensive but they have been extensively rebuilt with good details provided. Only issue is I dont know what if any guarantee their is for them. My fault for not asking but nothing in provided paperwork to help my understanding

16 December 2024
Rated 4 out of 5 stars

Binocular strap

The service by Viking was good, but the reason it didn't get the full 5 stars was because the postage cost was high and the item was a hard material made in prc. I was tempted to return it, but i would have been left out of pocket, and with no strap.

19 November 2024

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