After waiting 6 weeks for my order and a few emails sent, Viktorias finally got back to me. It turned out it was lost in the local postoffice. They sent me a free replacement within a few days. I'm ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it looks very good in the pictures but in the reality is a poor product with cheap looking and unpolished. the shipping was very very long wait time as well.
Company replied
Company details
Written by the company
Jewelry that keeps your dearest people & moments close. 100k+ Happy Customers. ♡
Contact info
598 Fifth Avenue, NY 10036, New York, United States
- info@viktorias.com
- viktorias.com
2.4
Poor
903 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 2 orders
I ordered 2 orders
(ORDRE #VK85398)
)ORDRE #VK85364)
It was an amazing service, the quality is perfect.
Also the person I gave it to, got very happy for it.
13 December 2025
Unprompted review
Reply from Viktorias
Hi Amir,
Thank you so much for updating your review.
I’m really happy to hear everything worked out well with both orders (#VK85398 and #VK85364), and that you’re pleased with the quality. Hearing that the person you gifted it to was very happy too means a lot to us.
Don't hesitate to reach out if you have any questions. Wishing you a wonderful day.
Sincerely,
Viktorias
I ordered a hug ring
I ordered a hug ring, rose gold, (Order number #VK76809) in early January and I have contacted them a few times to see when it will be delivered with no response. They have also changed the ring box and taken off the originally one I ordered. Is it this a Scam as it seems to have been sat with Royal Mail saying (waiting for order) for like 7 days, with no way of knowing when or if this is going to arrive.
19 December 2025
Unprompted review
Reply from Viktorias
Hi Thomas,
Thank you for your review — and I’m really sorry for the lack of response so far and for the worry this has caused.
I can confirm your order #VK76809 is genuine and not a scam. We’ve just sent you an email from info@viktorias.com with your tracking details and the next steps — please check your inbox (and spam folder, just in case).
Regarding the Royal Mail status: “Waiting for item” means the shipping label has been created and the parcel is queued for handover. It should update shortly once Royal Mail scans it into their network — but we’ll keep a close eye on it for you and make sure it moves.
About the gift box: we recently updated our packaging across all orders. Your ring will still arrive gift-ready — but if you preferred the previous box design, let us know in your reply to our email and we’ll find a solution for you.
Thanks again for your patience — we’ll continue assisting you directly via email until everything is fully resolved.
Sincerely,
Viktorias
I ordered 29 November and apart from…
I ordered 29 November and apart from initial confirmation I have not received any further communication. No tracking number and no reply to several emails requesting an update. Extremely disappointed!
19 December 2025
Unprompted review
Reply from Viktorias
Hi Raylene,
We’re really sorry — you’re completely justified in being disappointed. Ordering on 29 November and then receiving no tracking and no reply to several emails is not acceptable, and it’s understandably left you feeling ignored.
We’ve sent you a request via Trustpilot so we can locate your order and give you a clear update immediately (including your tracking details if it has already shipped). Please reply to our Trustpilot message with your order number or the email used at checkout, and we’ll prioritise your case right away.
Sincerely,
Viktorias
Buyer beware
They claim fast shipment, however shipment has not moved in days (going on 12 days now). Honestly if you want a thrill ride order from here. Communication is poor, no clue if you will ever get your order, what an adventure! Order # VK85821
Buyer beware, communication is very limited. The quoted 24 hour response time is a little misleading as you get an automated response to your email and not a true answer. My order was placed Dec 13th and my email has yet to receive a response. Waiting on the order to progress is nerve racking as it has been 8 days with no response or movement on the order. Not a pleasant experience at all.
17 December 2025
Unprompted review
Reply from Viktorias
Hi Vincent,
We’re really sorry for the stress this has caused — and you’re right to call it out. An automated reply isn’t the same as real support, and if you placed your order on December 13 and have had 8 days with no meaningful response or visible progress, that’s not acceptable.
To help you quickly, we’ve sent you a request via Trustpilot so we can locate your order and give you a clear status right away (and tracking details if it has already shipped). Please reply to our Trustpilot message with your order number or the email used at checkout, and we’ll prioritise your case immediately.
Sincerely,
Viktorias
Express delivery? I think not
I placed an order Dec 11 on the premise that delivery was "express". Even with a weekend in the way that would imply one week at the most. I accept that it is Christmas and the company is very busy with a lot of popular products. However the lack of any information available against the tracking number and no response other than a standard AI generated one to email/messages leaves me disappointed and frustrated. In fact when you try to locate the tracking number it says not found which is a serious concern. I sent one email to them and a similar message to them on instagram. No reply. I don't understand why so many people have given 4 and 5 star reviews when a lot of them have had the same complaints as me? I'm only reviewing on this site as it appears people have received replies by doing so. It does appear I will not receive my order before Christmas which has forced me to change my gift plans. Order no: VK84103 Tracking no: MX0031876415 Thanks Phil
19 December 2025
Unprompted review
Reply from Viktorias
Hi Phil,
I’m really sorry for the frustration this has caused — especially since you ordered on Dec 11 specifically for express delivery and needed it before Christmas. I completely understand why you’re concerned when the tracking shows “not found” and you’ve only received an automated reply.
We’ve sent you an email from info@viktorias.com regarding order VK84103 and tracking MX0031876415. Please check your inbox (and spam/junk as well) and reply directly to that email so we can take care of this immediately.
For delivery updates: you should have received a tracking link by email — please use that for the most recent scans, and you’ll receive an SMS when the courier is about to deliver. If the tracking still isn’t showing any updates, we’ll investigate it right away and come back to you with a clear resolution.
Sincerely,
Viktorias
Good products
Though it was a long waiting time the product is good quiality.
19 December 2025
Unprompted review
Reply from Viktorias
Hi Filip,
Thank you for your updated review.
I’m sorry again about the long waiting time — but I’m really glad to hear you’re happy with the quality of the product once it arrived. We truly appreciate your patience, and we’re working to improve delivery communication so the experience matches the product quality.
Sincerely,
Viktorias
Ordered on 3rd of december
Ordered on 3rd of december, priority delivery. On the 6th on december received an email that the package is on its way. No news until today, 18th of december. Package arrived, and looking nice, but no replies to emails.
18 December 2025
Unprompted review
Reply from Viktorias
Hi Filip,
We’re really glad to hear your package has arrived and that it looks nice — but you’re absolutely right to call out the lack of replies. Even when delivery is ultimately successful, you shouldn’t be left without support after emailing us.
Right now we’re handling extremely high demand leading up to Christmas, and response times have unfortunately been longer than usual. That explains what happened, but it doesn’t excuse it — and we’re sorry you experienced that.
If there’s anything you still need help with (size, exchange, warranty, or anything else), please reply to our latest message and include your order number so we can prioritise you.
Sincerely,
Viktorias
Order number VK81959
UPDATE: now i have notified by local delivery company with the same tracking number. Therefore it was not dhl, ups or fedex as declared in ads.
Not a scam, but very misleading company.
I placed an order on December 8, 2025, order number VK81959 (ring).
I still haven’t received my order.
The tracking number is not trackable and has no updates at all and it is discovered as an italy post, not dhl, fedex or ups as declared on official site.
I contacted customer support by instagram, but received no response.
At this point, the situation looks very concerning.
If anyone else has had similar issues, please share your experience.
I hope the store will finally respond and clarify the status of my order.
8 December 2025
Unprompted review
Reply from Viktorias
Hi Kostiantyn,
Thank you for the update, and I’m sorry for the confusion and the lack of communication — I understand why this felt concerning, especially with a tracking number that initially showed no scans.
We’ve sent you an email from info@viktorias.com regarding order VK81959 and your tracking. Please reply directly to that email so we can confirm the exact last-mile courier handling delivery in your area and share the most accurate tracking link/status.
For delivery updates: you received a tracking link/number by email — please check it for the latest updates, and you’ll receive an SMS when the local courier is about to deliver. If the tracking is still not updating properly, we’ll investigate it right away and come back with a clear resolution.
Sincerely,
Viktorias
I placed an order for Christmas on the…
I placed an order for Christmas on the 3rd December. Product has not been delivered two weeks later and despite multiple follow up emails I received one automated response from them nearly a week ago and still no indication if I’m actually going to get the gift or not before Christmas.
Appreciate that this is a busy time but this response is very poor service and means I’ll have to look elsewhere for a present at last minute.
3 December 2025
Unprompted review
Reply from Viktorias
Hi Rob,
We’re really sorry — you’re completely justified in feeling let down. Ordering on 3 December for Christmas, then two weeks later still having no delivery and only receiving an automated reply after multiple emails is not the level of service we aim to provide.
You should have had a clear update by now, especially at a time when you’re relying on this as a gift. We understand it also forces you into last-minute alternatives, which is incredibly frustrating.
We’ve sent you a request via Trustpilot so we can locate your order and give you a concrete status straight away (including tracking if it has already shipped). Please reply to our Trustpilot message with your order number or the email used at checkout, and we’ll prioritise your case immediately.
Sincerely,
Viktorias
Still no feedback - cancelled without refund!
I wouldn't recommend this company #Viktorias to anyone and will leave this comment everywhere. I ordered a golden ring, and when I enquired about the delivery, I received an email stating that due to technical issues, they couldn't deliver it on time. They suggested that I cancel the order and process a refund.
So, Dear Team,
I am writing to follow up on my refund request for order #VK84580, which was cancelled.
My order status shows "your payment has not been refunded yet." I would like to understand:
1. Why has the refund not been initiated?
2. What is the expected processing time?
3. Will I receive the full €519.90, including all taxes and fees?
Please provide an update as soon as possible.
UPD: Received after publishing the review. For those with the same issues - it's working
16 December 2025
Unprompted review
Reply from Viktorias
Hi Olga,
We’re sorry for the stress and confusion this caused, and we appreciate you updating your review. To clarify: your refund for order #VK84580 was already processed several days ago, and we’ve sent you an email from info@viktorias.com with confirmation and proof of the refund.
Refunds can sometimes still show as “not refunded yet” on the order status page while the payment provider/bank is finalising the transaction, but the refund has been initiated from our side and will be returned to the original payment method. The refund is for the full €519.90 (including taxes/fees) as shown in our confirmation.
If you don’t see the email, please check your spam/junk folder — and if you’d like, reply to our message and we’ll resend the confirmation immediately.
Sincerely,
Viktorias
You website says >> " Can't find the order"
8.12.25 >> Your order is on its way
Order #VK79875
Tracking number still not working 10 days later.
Sent 10 emails, still no reply??
You website says >> " Can't find the order"
Very bad service.
They Viktorias replied to me, Change view to 5 STARS and get 50% refund ????, what abunch of COWBOYS. How can you rely on reviews ????
8 December 2025
Unprompted review
Reply from Viktorias
Hi Annon,
I’m really sorry for the frustration — especially after sending so many emails and still not getting a proper reply. I completely understand how concerning it is when the order lookup shows “Can’t find the order” and the tracking still isn’t updating after 10 days.
We’ve sent you an email from info@viktorias.com regarding order #VK79875 with the next steps so we can sort this out quickly. Please check your inbox (and spam/junk as well) and reply directly to that message.
For delivery updates: you received a tracking link/number by email — please check it for the latest updates, and you’ll receive an SMS when the courier is about to deliver. If the tracking still isn’t showing properly, we’ll investigate it right away and come back with a clear resolution.
Best regards,
Viktorias
Do not expect delivery ontime or support
I placed an order for a necklace gor my partner for Christmas on the 28th November and paid extra for express 3-5 day delivery. It still has not arrived. Ive emailed 3 times now and not a single response back. This is simply not good enough for a business. Ive looked at the tracker and it has not moved since the 6th December. Very disappointed customer service. Must do better. I don't need an apology email I just want the necklace and I will not be ordering from here ever again.
18 December 2025
Unprompted review
Reply from Viktorias
Hi Sean,
You’re absolutely right to be disappointed — paying extra for express and then seeing no delivery (and no replies after 3 emails) is not acceptable.
One important clarification though: we don’t offer 3–5 business day delivery to Ireland — that express option is only available for the UK. For Ireland, delivery times are different, and that’s on us to make clearer at checkout. That said, your main point still stands: your tracking hasn’t moved since 6 December, and you should have received clear support and a proper update.
To resolve this quickly, we’ve sent you a request via Trustpilot so we can locate your order and take action immediately. Once we have your details, we’ll verify the shipment status and sort a concrete solution (delivery update, replacement shipment, or refund — depending on what makes the most sense in your case).
Please reply to our Trustpilot message with your order number or the email used at checkout so we can prioritise this right away.
Sincerely,
Viktorias
Ordered my ring over a week ago…
Ordered my ring over a week ago received a tracking number the next day but even when I try and track it in their website it says “order not found” starting to feel that this is a scam and won’t have it by Christmas
10 December 2025
Unprompted review
Reply from Viktorias
Hi Aidan,
We’re really sorry for the worry this has caused — and we completely understand why it would feel suspicious if you received a tracking number but the tracking page shows “order not found.”
This is usually a technical sync issue (for example, if the tracking link is being checked with a different email/order reference, or if the carrier hasn’t fully registered the shipment scan yet). The tracking link and number are sent to the email used at checkout, and once the courier updates the first scan, it should start showing movement. You’ll also receive an SMS when the courier is close to delivery.
To help you as quickly as possible, we’ve sent you a request via Trustpilot so we can locate your order and confirm the correct tracking details right away. Please reply there with your order number or the email used at checkout, and we’ll prioritise your case and make sure you get a clear update.
Sincerely,
Viktorias
Placed my order 11th December followed…
Placed my order 11th December followed up with a email to try change something but since then I’m met with auto messages about them being busy. I’ve sent 7 emails now with no reply plus my order number states nothing found when I try and track my order. Order number is VK84244 and states nothing found. Can’t help but feel this is a con. I’ve requested my money back and still nothing. They say they respond in 24 hours but that’s a lie plus no contact number to talk to anyone.
11 December 2025
Unprompted review
Reply from Viktorias
Hi Graham,
I’m really sorry for the experience — I completely understand why you’d feel worried when your order lookup shows “nothing found” and you’ve only received automated replies after multiple emails. That’s not acceptable.
We’ve sent you an email from info@viktorias.com regarding order VK84244 so we can locate the order and resolve this quickly. Please check your inbox (and spam/junk as well) and reply directly to that message so we can take it forward immediately.
For delivery updates: you should have received a tracking link/number by email — please check it for the latest updates, and you’ll receive an SMS when the courier is about to deliver. If the order lookup is still not showing correctly on the website, we’ll verify the order in our system and come back to you with a clear solution.
Best regards,
Viktorias
No delivery but will hopefully be refunded
Had to update my review to get a refund for a product that was not delivered.
Went from one star to 2 stars beceause there is no product for me to review.
10 December 2025
Unprompted review
Reply from Viktorias
Hi Tom,
We’re really sorry you feel this way — and we completely understand why you’d be frustrated if you believed your order wasn’t real. Viktorias is a registered business and we do ship real orders every day, but we also know that when communication is delayed, it can quickly look like something else.
To help you as fast as possible, we’ve sent you a request via Trustpilot so we can locate your order and give you a clear update (including tracking if it has already shipped). As soon as you reply there with your order number or the email used at checkout, we’ll prioritise your case and resolve it properly.
Sincerely,
Viktorias
Bad experience
Hi!
I placed my order on Dec. 2nd. VK77437. They sad that I will get it in 4-6 working days and still didnt arrived… Very bad experience, smells like they are scammers
After a number of ignored emails and a bad experience wich I was placing here they finally got in touch and offered me a 50% refund if i changed my previous bad review left regarding this issue as they didnt want any customs thinking they were a scam company
I refused the 50% refund until they offered me 100%
Still nothing happened...
DONT BUY FROM THEM!!!
17 December 2025
Unprompted review
Reply from Viktorias
Hi Gergely,
We’re truly sorry for the experience — and we completely understand why it would feel suspicious when you ordered on Dec 2 with an estimated 4–6 working days, and it still hasn’t arrived. That’s not acceptable, and you shouldn’t be left without clear communication.
Thank you for sharing your order number: VK77437. We’ve sent you an email from info@viktorias.com so we can locate your order and give you a concrete update immediately (including tracking details if it has already shipped). If you don’t see our message, please check your spam/junk folder.
Sincerely,
Viktorias
It was a piece of mind to receive my…
It was a piece of mind to receive my order after reading the negative reviews, Just had to be patient I was following tracking all the way through it was very clear just a bit slow though. Upon receiving the hug ring 17/12 it was perfect as described. Many thanks
17 December 2025
Unprompted review
Reply from Viktorias
Hi Garry,
Thank you so much for taking the time to come back and share this — especially after having read the negative reviews and feeling unsure while you were waiting. We really appreciate your patience. 🤍
We’re very happy to hear that the tracking was clear (even if a bit slow) and that your Hug Ring arrived on 17/12 just as described. Knowing that it felt “perfect” when you finally received it truly means a lot to us.
If you ever need anything in the future — questions about size, care, or gifting – you’re always welcome to reach out.
Many thanks again for your trust and your review.
Sincerely,
Viktorias
Avoid
Arrived late with poor almost zero communication the inscription is unreadable same ring for 80% less available elsewhere
11 December 2025
Unprompted review
Reply from Viktorias
Hi Neil,
We’re really sorry to read this — and we understand why it feels this way when you’ve received an order confirmation but no clear follow-up or replies. That’s not acceptable, and we take it seriously.
Regarding order #VK84306, we’ve sent you an email from info@viktorias.com so we can locate your order and give you a clear update immediately (shipping status, tracking, or next steps if something went wrong). If you don’t see the message, please check your spam/junk folder as well.
Once we have your confirmation, we’ll prioritise this and make sure it’s resolved properly.
Sincerely,
Viktorias
Ordered over 2 weeks ago, never delivered and no updates
I placed an order on 2nd of December, their website clearly states the item is available in stock, and ships within 24 hours. Got a confirmation email after they charged my credit card, and that's basically the only communication I have received from them. No updates and nothing at all for two weeks, I tried emailing them to inquire about the order, the email bounced back because their inbox is full. I do not accept any kind of justifications about "we are experiencing larger delays because of the high demands and the holiday season"... bullshit! Their own website is saying item available in stock and ships within 24 hours! This is clearly false advertising at best, and a SCAM at worst case.
Zero customer support, very unprofessional, I want a full refund, immediately, or I will take legal actions.
2 December 2025
Unprompted review
Reply from Viktorias
Hi Karim,
We’re really sorry for your experience — and we completely understand why you’re this angry. When you place an order on 2nd of December, see “in stock” and “ships within 24 hours” on the website, get charged immediately, and then hear absolutely nothing for two weeks (on top of bounced emails because our inbox is full), it feels at best like false advertising and at worst like a scam. That is not how we want to operate, and we’re genuinely sorry you’ve been put in that position.
You’re absolutely right that what’s written on the site should match what actually happens. Even though we are currently facing extremely high demand and holiday pressure, that does not excuse the gap between the “ships within 24 hours” promise and your actual experience — that mismatch is on us.
To resolve this properly, we’ve sent you a request via Trustpilot asking for your order details (order number and the email used at checkout). As soon as you respond there, we will:
- locate your order immediately, and
- proceed with a full refund, as you’ve requested, rather than asking you to wait any longer.
We’re truly sorry that your first experience with us has been like this, and we will 100% make sure your case is resolved as soon as we have your details via Trustpilot.
Sincerely,
Viktorias
Christmas spoiled !!
Order VK77592
Ordered on 2nd December - no dispatch and it’s getting closer to Xmas
No response to emails despite a promise of reply within 24hours
Another email today and a bounce back saying the email mailbox is full so was undeliverable
No other way to contact this company
now the hassle of getting my money back from bank but being unable to afford to get a gift for a loved one while the process unfolds
Don’t buy from them !!
Finally a reply on here but that’s just lip service as nothing has been done not have they responded to email address or my request for refund
I’m not prepared to post an email address on this open forum
The order now says it’s fulfilled but the tracking number provided states order cannot be found
This and also your reply is just to keep the scam going for others to be roped in
What a Joke - hope you guys suffer with large bleeding piles and uncontrollable body odour for eternity
2 December 2025
Unprompted review
Reply from Viktorias
Hi Andy,
We’re truly sorry — and you’re completely justified in feeling let down. Ordering on 2 December with no dispatch, no real replies, and then getting a bounce-back saying the mailbox is full is unacceptable. On top of that, it’s put you in a stressful position right before Christmas, and we understand the impact that has when this was meant to be a gift.
We’ve sent you a request via Trustpilot so we can locate your order VK177592 and give you a concrete update immediately. Once we have your details confirmed, we’ll take action straight away — either providing the correct shipment status/tracking, or arranging a resolution if it hasn’t been dispatched as it should have been.
Please reply to our Trustpilot message with the email used at checkout so we can prioritise this right now.
Sincerely,
Viktorias
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.