Village Vet Reviews 

197
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were unhappy with their experience overall. People frequently complained about the extremely high prices, hidden costs, and unexpected extra charges for routine treatments and essential medications. Customers also mentioned that several staff members and receptionists were cold, unhelpful, and lacked basic empathy during deeply stressful situations. Some reviewers were happy with specific branches, praising highly compassionate care and very attentive veterinary professionals. Consumer feedback noted that certain medical teams provided great peace of mind, thorough explanations, and excellent support during visits. Others appreciated when appointments went smoothly and pets received prompt attention from kind staff members.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with opinions varying widely. While some consumers praise... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising individual veterinarians and nurses... See more

Price

Consumers express deep frustration and dissatisfaction regarding exorbitant prices and hidden charges.... See more

Customer service

Customers had ambiguous experiences with customer_service, noting a distinct lack of empathy and care during... See more

Product

Reviewers consistently report frustration with the overpriced and ineffective products pushed onto them.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

When I unfortunately got to this A£E for my cat injury they told me the cat is very purely and probably going to die. After i paid for initial pain treatment 500 and they confirmed nothing was broken,... See more

Rated 1 out of 5 stars

Do not use this vet. They do not care about the animals. Their only concern is how much they can charge you and they lost their moral compass years ago. Last night I attended their out... See more

Rated 1 out of 5 stars

One star is too many. This company only cares about profit, not animal welfare. After taking my mini dachshund to Milton bc his heart was racing, constant yawning & visibly distressed (following a lon... See more

Rated 1 out of 5 stars

I have been coming to this practice for two years. Today I had an appointment for a simple vaccination for one of my cats, a stray I adopted from the street. She is a very nervous cat because of her c... See more


Company details

  1. Veterinarian
  2. Animal Hospital
  3. Emergency veterinarian service
  4. Pet Care Store

Written by the company

At Village Vet, we pride ourselves on always striving to match the needs of both you and your pet, providing special vets for your special pets


Contact info

2.0

Poor

TrustScore 2 out of 5

197 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(197)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Total lack of transparent pricing, and overpriced

Massively overinflated prices - charge double for a routine procedure than a nearby competitor yet told me I’d “struggle to find it cheaper in London” than them. Were not transparent about price in advance, and when asked to provide a breakdown in cost provided a “compounded” cost, aka not a breakdown... do your research before registering with these guys

I also see others were charged £45 for a 10 min phone consultation - we were too. We weren’t told in advance what the cost of this would be, or that there would be a charge

6 June 2020
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please contact our practice manager or email us at online.reviews@villagevet.co.uk at a convenient time

Rated 5 out of 5 stars

Brilliant vets in North London

Brilliant vets in North London - really friendly and very helpful. Always able to answer questions and help look after our animals.

1 June 2020
Unprompted review
Village Vet logo

Reply from Village Vet

Thank you very much for your feedback

Rated 2 out of 5 stars

Corporate Culture 4 Pets

Each vet we saw was good - 4 in less than 3 months. Here the high turnover of vets might hint at some issues with this business. And the emphasis here is on business. This is far from an animal charity; profit seems central. We've had a very unhappy experience overall with Village Vet. Avoid, choose instead a single vet practice rather than a chain like Village Vet. The business model leaves something to be desired. It's a real shame as some staff members were very nice. However the management of this business seems viperish. If you get good care here, great. But if you feel uncomfortable, trust your gut and move on asap.

14 May 2020
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 1 out of 5 stars

Avoid at all cost!

Took my cat with injured left hind leg as he couldn't walk and even I took few videos at home for a vet to see and easier diagnose the problem. Still vet was insisting that is his right leg which hurts and I couldn't prove it other ways! He told me that he checked right leg, it's fine and open the door for us to leave! What kinda vet do not understand which leg is injured! And still charges 218£ for it!?
By the way his left leg was broken, we find out that at another veterinary

6 May 2020
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 1 out of 5 stars

Charged £45 for a 5 minute telephone…

Charged £45 for a 5 minute telephone consultation then £26 for an eye gel avaliable online for £7.49.
I will be reporting this to the GVC.

25 April 2020
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 5 out of 5 stars

Sadly we had to have our tiny much…

Sadly we had to have our tiny much loved family pet seen as an emergency after he was attacked by a large dog in Belmore Lane N7 and the visit resulted in him needling to be our go sleep.
This was because he was a very old dog with chronic health issues who wouldn’t have managed emergency surgery.
The two female vets on shift went above and beyond to give him a dignified death as we speak in the middle of the corona virus outbreak by bringing him out to say goodbye and spending an hour to calm him down first .
I’m beyond impressed and if you should have an emergency or live near Belsize Park and want unbelievable care this is a great vet.

5 April 2020
Unprompted review
Rated 1 out of 5 stars

STAY CLEAR

Stay clear, disgusted by the cost. In the Cambs area I had quotes nearly 50% less in some cases vs our total bill. Took my cat in with a swollen limp. With no other course of action recommended was straight to we will need to do an x-ray, with that practice suggested he stay in overnight, when asked about the additional cost were told it wouldn't make much difference £30 despite only living 15 mins away. Next thing I know £700 bill for a cat with no injuries and charged £110 for overnight stay, he had just been in a fight and got swollen limp, surely you would of thought this might have been considered when checking him over, maybe go home for couple of days, give him some pain relief see how you get on - no this was even an option discussed. To top this off we had been a village vet customer for over 10 years, clearly not anymore. I wouldn't recommend this practice to anyone that didn't want to pay way over the odds in my opinion. Disappointing and shocked. Plus the run around by the practice when trying to get an answer around cost/bill, the manager well lets leave it there!!

18 December 2019
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 5 out of 5 stars

My dogs love Village Vet :)

Yes, Village Vet are a tad overpriced but I always receive a great service from them. My dog is actually excited to go to the vet because the receptionists and vets take the time to build a confident and caring relationship with the animals. Bottom line: I would definitely recommend.

6 October 2019
Unprompted review
Village Vet logo

Reply from Village Vet

Hi Carla. Thank you very much for your feedback.

Rated 5 out of 5 stars

Outstanding - very highly recommended

My cat Elvis has a number of complex health issues and has always been beautifully looked after by Danny Parry at Village Vet Garden Suburb. He recently had an ulcer in his eye (his only eye) that needed urgent surgery, which was performed by Simon Hayes at Village Vet Winchmore Hill. Due to Elvis's particular combination of health problems the prognosis hadn't been great, but thanks to the skill, care and compassion he received he has just been given the all-clear. I am absolutely thrilled at the outcome and I can't thank enough the wonderful staff who looked after him. I would have absolutely no hesitation in recommending Village Vet to any pet owner.

4 May 2019
Unprompted review
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Reply from Village Vet

Hi Faith,

Thank you very much for your feedback.

Rated 1 out of 5 stars

They only money

They only money. Their vets are also trained in sales and know how to exploit you when your pet is ill. Will never use them again a total rip off

16 April 2019
Unprompted review
Rated 1 out of 5 stars

They think just money

12 January 2019
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you feel this way. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 5 out of 5 stars

Great Service and Good Vet.

Had to get an emergency appointment for a Sunday because my cat went missing for a few days and came back with a nasty injury to his tail that was infected.

Andre did a thorough examination, patched him up, gave him antibiotics and explained all to me. Frank has another appointment to check on his wound but is on the road to recovery.

The practice even helped with the insurance claim which was unexpected, would definitely recommend them.

8 October 2018
Unprompted review
Village Vet logo

Reply from Village Vet

Thank you very much for your valuable feedback

Rated 5 out of 5 stars

Easily one of the best vets in South East England

We have been bringing our pets to Village Vet in Highgate for nearly 20 years and have always found them to be excellent. Thorough in their investigations of our animals' health and very professional. Perhaps most importantly, they seem to have a genuine love and care for animals themselves; everone we've dealt with their from the reception staff to the senior vets all seem to be animal owners themselves and have as much interest in the welfare of their patients as if they were their own pets. They offer very good advice as well, from the choice of treatments to the best way to insure your animal to minimise the impact of vets' bills. Very much recommended.

18 August 2018
Unprompted review
Village Vet logo

Reply from Village Vet

Hi Mark. Thank you very much for your review. We will pass on your feedback to the team.

Rated 5 out of 5 stars

Best vets in London for sure

Best vets in London for sure! Love the service as its very personal and they truly care about pets.

16 March 2018
Unprompted review
Village Vet logo

Reply from Village Vet

Thanks for your feedback. I hope your cat is feeling much better :)

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