Village Vets Formby and Crosby Reviews 

181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, from receptionists to vets, for their exceptional kindness, professionalism, and caring approach. Many highlight the thorough and patient service, ensuring pets receive wonderful attention and feel comfortable, contributing to an outstanding overall care experience. Additionally, people value the modern, clean facilities and spacious waiting areas, which create a calm environment. The practice is also praised for its responsiveness, including short-notice appointments and helpful online services.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent care and expertise... See more

Customer service

Users describe positive interactions with customer service, highlighting that they feel listened to and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the helpful and welcoming staff who... See more

Facilities

Customers had positive experiences with facilities, often highlighting the cleanliness and spaciousness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

It’s tough walking past the surgery in Formby as our dog pulls to go in for a cuddle and a biscuit ! We always feel listened to whatever we are in for and they check everything thoroughly The waiti... See more

Rated 5 out of 5 stars

I recently had to go to the village practice due my dog Alfie was poorly. I rang at 8.30am and received an appointment for 9.10am. I saw a veterinary surgeon called Gaynor. Gaynor was so love... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

All reviews

(181)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My poorly beagle

My poorly beagle, Lily, received a same day appointment. The vet was lovely and diagnosed Lily's issue swiftly, prescribing anti inflammatories. The staff were friendly and caring, from reception staff through to the vet. Lily is recovering well.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Best vets around

When I take my little Bichon called Freddie to village vets everyone goes out there way to make a fuss over him from reception to the vets them selves, when he goes in to see the vet he is very good with him, he always gives him a full check over and makes sure he is always happy and healthy, they can’t do enough for my Freddie and that’s why I would always choose them and recommend them to everyone..

22 June 2026
Unprompted review
Rated 5 out of 5 stars

The only vet I trust with my furbabies

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else! During my later cat, Aayla’s degenerative kidney disease, Helen took care of all of her needs. She has given exemplary care to Lunar too, who has an overactive thyroid and is in her twilight years. Helen always handles her with love and care. I only wish the clinic had some late night appointments and Saturday appointments too, this would greatly help to make regular appointments for elderly patients when I work full time, rather than use up all of my annual leave for appointments. The VIP plan is fantastic for budgeting purposes too.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Village vets Crosby is outstanding

Village vets Crosby is outstanding. It's the best vets we've ever been to by far. The Receptionists, Nurses and Vets are just incredible and it really feels different to any other practice I've been to. They incredibly friendly, very caring and they'll go over and above for both owners and pets. It's a real comfort to know that they are there when we need them and we feel so welcome. I would one hundred percent recommended this vetenary practice.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Village vets crosby takes great care of…

Village vets crosby takes great care of my dog poppy, whether its a general health check or poppy needs treatment, you are given the best service from the minute you walk through the door. Poppy is a very nervous dog but the vets take time to comfort her and keep her relaxed. Would highly recommend Village vets crosby.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Worth the monthly fee. Highly recommended.

I’ve been going to this vets with my small dog for just over a year. The Crosby Office is always welcoming and clean. I’m greeted warmly on every visit. Seen in a timely manner. I feel the monthly fee is well worth the peace of mind. Highly recommended.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Village vets is great

I was able to book an appointment for the following day as I was a little worried about my dog. She was fine and I did feel that I had perhaps wasted the vet's time, but no, Christina reassured me that this was not the case and it is better to check out any problems.
Our dogs have always been treated here and the care they get is second to none, the reception staff the nurses and vets are really great and always treat pets as special
Would never go anywhere else 🐾🐾🐾

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent vets practice!!

Excellent vets. I wouldn't take my little dog anywhere else. All the staff are wonderful, so friendly, and brilliant with all the animals that walk through the door. You're made to feel like part of the family and I never feel rushed on any consultations I have, my vet Cristina is amazing, she takes so much time to listen and i have total confidence that everything she does is the best treatment for my baby. Brilliant service from all the team at Crosby. So comforting to know my little pooch is in the best hands possible- I trust them implicitly and highly recommend this vets practice. They are brilliant at what they do. Thank you.

18 June 2026
Unprompted review

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