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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the product quality, noting that items often arrived looking cheap, poorly made, and nothing like what was advertised online. The return policy was a major point of frustration, with many finding it difficult to return items, often being asked to send them back to China at their own expense, despite claims of "hassle-free returns." Consequently, numerous people reported not receiving refunds for returned items or for products that never arrived. Some people also felt that their orders were incorrect, with items being the wrong size or made from different materials than expected. However, a few customers did find the communication from the company to be excellent and were satisfied with the quality of certain items, such as cashmere products or a puffer coat.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items received were of... See more

Quality

People report negative experiences with quality, with many reviewers expressing dissatisfaction with the... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, often finding it to be a "nightmare"... See more

Refund

Users describe negative interactions with refund, with many reporting that they did not receive their money... See more

Order

Consumers express significant dissatisfaction with the ordering process, with many regretting their decision... See more

Reviews shaping this summary

Rated 1 out of 5 stars

WARNING: DO NOT BUY ANYTHING FROM THIS WEBSITE!!! They are scammers ! I bought a jacket, when it came it was dreadful, very cheap material and very poorly made ( nothing like what was adverti... See more

Rated 1 out of 5 stars

Ordering is easy however as the goods are coming from China probably couple of weeks to arrive. Very poor quality, sizing not as UK spec but then returning a nightmare. After numerous emails to get r... See more

Rated 1 out of 5 stars

My complaint has gone on for a while. Despite being completely missold an item they will not give a refund. They actually ask you to buy more stuff at a ‘discount’ price, after being sent absolute tat... See more

Rated 1 out of 5 stars

Tried to cancel my order when it was duplicated (by their systems) within the 1 hour cancellation window - emailed and messaged using Insta and also completed the contact us form on their website. Al... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

192 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

1 star is generous

1 star is generous, I would give them 0 stars. Company should be ashamed of selling tat, I bought a dress for a party for £29. Thank god it never arrived, looked like a very cheep pair of curtains, in fact i think curtains would have looked better. It’s going straight in the bin. Wasted my money, honestly looked nothing like in the picture. Don’t waist your money. I’ve learnt a hard lesson. Cheep material poorly made.

11 June 2025
Unprompted review
Rated 2 out of 5 stars

NOT SILKY AND runs really small

Order a silky pj set ,
Took so so Long to come

Came with no bottoms
Quality was not silky, more hard stain
Size runs very very small
And I order a size up form my normal
Side to have more room
And still they was tiny

Communication regarding the
Missing bottoms was
Good and they would sent the new
Bottoms.

But I told them about quality and size and they wasn’t interested told me return once bottoms come if I don’t want.

Which I have return ad they to small

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase from vilamora.com

Do not purchase from vilamora.com

I thought I was buying a beautiful blazer from a UK based company @ £39.99 reduced from £70.00

The package was shipped from China and I received an absolutely appalling thin quality garment made of thin blue apron material. I would not even pay 50 pence for let alone £39.99.

Unbelievable, I am now trying to negotiate a refund but appears they feel a 15% reduction in price will be acceptable.

Absolutely appalling and I thought I was purchasing from a legit UK company 😠

4 June 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would.
Please avoid this company and do not part with your money.
They claim to offer full refunds but blank and block you once you try to return items.
DO NOT BUY OFF VILAMORA.COM

7 May 2025
Unprompted review

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