Villeroy & Boch is low‑end merchandise sold as premium goods
Villeroy & Boch is low‑end merchandise sold as premium goods
Villeroy & Boch offers absolutely no service. I purchased one of their products from the Villeroy & Boch online store. As soon as I received the delivery date confirmation, I immediately contacted their customer service to ask them to postpone the delivery by a few days, since no one would be available to receive the package.
They replied that even though the parcel was still in their possession, they were unable to delay the shipment. I then asked what happens when no one is there to receive a delivery. Villeroy & Boch told me they simply leave the package on the doorstep.
When I explained that the parcel would almost certainly be stolen, they merely told me to contact them again after the fact if the package went missing. To avoid theft, I asked them to cancel the order. Once again, even though the product was still in their warehouse, they refused to cancel it.
I had to contact Purolator myself and ask them to hold the package at their distribution center so I could pick it up. Villeroy & Boch offered no support whatsoever and did not even bother replying to my emails when I informed them of the issues I was facing.
This company, owned by a German joint-stock corporation since 1987, has nothing left in common with the family business that built its reputation. The extreme mediocrity of their service can only reflect the true quality of their products.
In short, Villeroy & Boch is low‑end merchandise sold as premium goods.
