I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I... See more
Company replied
ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
Company replied
You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I re... See more
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Company details
Written by the company
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
Contact info
6272 Opal Lane, 48439, Grand Blanc, United States
- 810-208-9223
- customerservice@villohome.com
- villohome.com
3.9
Great
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice flooring at good price and…
Very nice flooring at good price and flawless transaction.
30 August 2024
Reply from villohome.com
Hello Tom, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Prompt service
Prompt service, product very well packaged to ensure no breakage in route. Customer service was personable and answered all of my questions prior to purchase.
26 August 2024
Reply from villohome.com
Hello Robert, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Quick shipping
Quick shipping! love this ‘husband’ pillow so much! It’s got lots of filling in it to be firm enough to support my back when I am sitting in bed.
28 August 2024
Reply from villohome.com
Hello Coleen,
Thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well.
Regards,
Villohome Team
I did a long review and…
I’m sorry but I did a long review and send it but for some reason you didn’t get it. I can’t do that again but they were beautiful cards
16 August 2024
Reply from villohome.com
Hello Denise,
No worries at all. Yes, we did receive your other review as well and I want to thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well.
Regards,
Villohome Team
Reply from villohome.com
Hello JFC, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well.
Regards,
Villohome Team
Villohome was exceptional to work with
Villohome was exceptional to work with. They sent email alerts ahead of time with pictures to make sure the natural stone met my satisfaction. The sinks are beautiful!
21 August 2024
Reply from villohome.com
Hello Kelly, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well.
Regards,
Villohome Team
I purchased some tile and was notified…
I purchased some tile and was notified that it was going to be later than the estimated delivery date AND since it was coming in from CA instead of CO the shipping was an extra $500. There are willing to pay half! ARE THEY KIDDING ME?
26 August 2024
Unprompted review
Reply from villohome.com
Hello Erika,
It's Pratik from Villohome. Firstly, I would like to apologize for your bad experience. Now, I have investigated this matter and came to know that the reason why our team advised of additional shipping was because the shipping that was charged to you while checking out was under an assumption that the product that you ordered was available in the same state as your delivery address however later, the vendor informed us that they didn't have any stock available there. Now, it is one of the downsides of the dropshipping business model where we cannot control the availability of the inventory and we have to rely on the vendor's instructions completely. Having said this, I also agree that as a customer, it is not your fault either which is why in such situations, we try to cover as much of an additional shipping cost as possible (even at the cost of bearing a minor loss on the order) however in some situations, where the additional shipping is way too high, we do have to ask the customer to contribute a part of it. I hope you can understand our situation. I again apologize for the inconvenience.
Regards,
Villohome Team
Prices were good
Prices were good, customer service was good. It took a little longer than I expected to get the product and it cost additional shipping because they had to change to point of distribution.
20 August 2024
Reply from villohome.com
Hello Glenna,
It's Pratik from Villohome. Firstly, I would like to thank you for your review. Now, I have investigated this matter and came to know that the reason why our team advised of additional shipping was because the shipping that was charged to you while checking out was under an assumption that the product that you ordered was available in the same state as your delivery address however later, the vendor informed us that they didn't have any stock available there. Now, it is one of the downsides of the dropshipping business model where we cannot control the availability of the inventory and we have to rely on the vendor's instructions completely. Having said this, I also agree that as a customer, it is not your fault either which is why in such situations, we try to cover as much of an additional shipping cost as possible (even at the cost of bearing a minor loss on the order) however in some situations, where the additional shipping is way too high, we do have to ask the customer to contribute a part of it. I hope you can understand our situation. I again apologize for the inconvenience.
Regards,
Villohome Team
Arrived damage and quality is poor
20 August 2024
Reply from villohome.com
Hello Michelle,
I am sorry to hear about the damage. Could you kindly email us the pictures of the damage at customerservice@villohome.com so that we can further investigate this one? Thank you.
Regards,
Villohome Team
Fast
My item was detailed and made of quality materials! I would definitely purchase from them again.
19 August 2024
Reply from villohome.com
Hello Steve, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well.
Regards,
Villohome Team
Compared to other hardwood flooring…
Compared to other hardwood flooring providers Villohome fell short on delivering samples. Villohome charges for samples and only gives one small piece of flooring while other suppliers give free samples and provide multiple pieces of flooring to represent variation or lack there of in the product.
17 August 2024
Reply from villohome.com
Hello Joe,
I completely understand your concern with the size of the sample however these samples are cut and shipped directly from our vendors' factory and they have a standard size format when it comes to any samples. Unfortunately, we cannot control this part of the business operation as you can understand. That said, we can always ask the vendor to send us a few factory pictures of the product from their current lot and share those with the customer so that they can make an informed decision before placing a product order. Kindly email us at customerservice@villohome.com should you wish us to share some factory pictures with you. Thank you.
Regards,
Villohome Team
Poor experience, but a happy ending after all (see edit).
Definitely don’t recommend. I ordered an overlapping stairnose for my steps, based on the photo on the website. They sent me a completely different style of overlapping stairnose which wouldn’t work for my usage and which I wouldn’t have bought had the picture on the website been correct. I called customer service as soon as I opened the box, explained the problem and sent pictures of both the item I received and a screenshot of their website. They said they would get back to me with a prepaid return label. Heard nothing for 2 weeks. I sent an email, outlining the situation and was again asked to give them a few days to review. Another 2 weeks passed. I called a second time and was - again! - asked for time to review. And, again, I have heard nothing for weeks. So this company has wasted a lot of my time and 75 of my dollars. Don’t make the same mistake I did - avoid this seller like the plague!
EDITED TO ADD: Just when I’d given up, I was surprised and pleased to receive a full refund. Apparently Villohome’s quality control process is a lengthy one, but in the end, while the wheels of their customer service turned slowly, they did finally turn. I’ve revised my rating to reflect that they did the right thing at last.
6 July 2024
Unprompted review
Reply from villohome.com
Hello Tammy,
Firstly, I sincerely apologize for the experience that you had with your purchase. I investigated this case and noticed that your incorrect product claim is still in queue. Generally, we try to resolve any claim as such within 1-2 weeks however since we are short-staffed in our claims department for the past few weeks, it has taken us longer than usual to resolve your concern. That said, the claim has now been concluded and I just replied to you with a resolution to your concern in our existing email thread. Kindly reply to our email so that we can resolve this matter in your favor. Again, I apologize for the delay in bringing the right resolution for you. Thank you.
Regards,
Villohome Team
This company had exactly what I was looking for...
This company had the "exact" item I was in search for. I was so happy to see they had it in their inventory and I will be buying more from this company. I was so happy to see they had what I needed.
5 August 2024
Reply from villohome.com
Hello Linda, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well.
Regards,
Villohome Team
Received item with significant damage…
Received item with significant damage on two pieces of the item. Contacted customer service right away (same day of delivery) letting them know of the damage. Submitted over 6 photos and still no resolution on what to do. Asking for a refund and what to do with damage item and being told to hold onto it until they get back to me. I'm confused why the paying customer is being put out and just wants this matter resolved. Why is it taking almost a week?!
2 August 2024
Reply from villohome.com
Hello Lisa,
It's Pratik from Villohome. Firstly, I apologize for the inconvenience that was caused to you due to the delay in bringing the resolution to the damage matter. I see that we were able to resolve this matter by issuing a full refund to you on 08/13/2024. We also emailed you a refund confirmation. Yes, I do agree that it took our claims team more time than usual to investigate this case however we tried our best to resolve it as soon as we could. Thank you.
Regards,
Villohome Team
Review of Blue Stone I requested a sample and it was…
I requested a sample and it was delivered promptly.
The issue I have is that we paid 9.99 for this sample and it was not what it said it was.
The description said it was a Blue Stone and what I received was a white piece of marble. Did not appear to be bluestone at all.
Tile Sample
Product: Bluestone Versailles Pattern Marble Tile Sandblasted, Brushed
22 July 2024
Reply from villohome.com
Hello Nicole,
Thank you for leaving us your review. Could you kindly email the pictures of the tile that you received at customerservice@villohome.com so that we can investigate this matter and resolve it asap? Thank you.
Regards,
Villohome Team
Reply from villohome.com
Hello Portia, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well.
Regards,
Villohome Team
I was a little nervous ordering from an…
I was a little nervous ordering from an online store I have not done business with before, Villo home was quick in getting the estimate and shipping info and the delivery was quick from Michigan to Texas.
23 July 2024
Reply from villohome.com
Hello Anthony, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well.
Regards,
Villohome Team
Shipping was fast and product was…
Shipping was fast and product was accurately described on website.
19 July 2024
Reply from villohome.com
Hello Steve, thank you very much for sparing your time and give us the review. We look forward to serving you in the future as well. Have a lovely weekend.
Still waiting for my package to be…
Still waiting for my package to be delivered. It’s been a week today since it’s been shipped and it was ordered on July 11th. If I knew it would be coming from China, I never would have ordered it. Disappointed so far.
16 July 2024
Reply from villohome.com
Hello Julie, we apologise for the delay in getting your item delivered. The product that you have ordered belongs to our 3rd party vendor hence we have limited control over the shipping. That said, we assure you that our team is actively working on your order and will share with you the status asap. Your patience is greatly appreciated.
Regards,
Villohome Team
great service and youre web site is…
great service and youre web site is incredible when i hit the lottery ill be shopping with you to decorate my dream house. Thank you
15 July 2024
Reply from villohome.com
Hello Roberto, thank you for leaving us a review. We greatly appreciate it and we look forward to serving you in the future.
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