Villy Custom Reviews 42

I purchased my bike, George, on February 1st and received it rather quickly. As I removed that bubble wrap from the bottom bar of the frame, I noticed a large area of chipped paint. In the chip, the silver of the bike frame can be seen. I have not assembled to bike due to my disappointment. From February 5th to currently, I have sent several emails with pictures to my@villycustom and have not received any reply, called both phone numbers and left messages with no call backs. Yes, I have registered my bike and created a claim. I just want to talk to someone to address this issue. I love the bike, yet custom service for Villy is severely poor. Think twice before purchasing. It seems that I am stuck with a defected bike, and I'm angry about it!!!

-Great quality of bike
-extremely customizable
-amazing price point; a fully customized bike from Villy is more affordable than fellow well known brands of beach cruisers
-wonderful customer service; a mistake was made in my order, and I was sent the wrong color tires. I reached out to them, and they immediately responded, giving me a partial refund and offered to send brand new tires!
-very timely, mine came in roughly 2 weeks

Love the color that I picked but overall the bike is low quality. Value is just not there will not recommend or buy another bike from Villy.

Custom price without the custom quality. I'm very upset and disappointed with this "custom" bike. There are many flaws in the paint on many pieces of this bike. I believe it's because Villy doesn't have the resources to keep up with their demand. This leads to a flawed product for a very high price. All of this exposed metal is going to also lead to rust which means this bike isn't going to last long.

Powder coat has chipping issues when its under cured (meaning rush job). "The main reason for powder to peel or flake off the substrate is due to lack of adhesion between the powder and the substrate. ... Under curing is also another issue with peeling powder coat. Powder which is under cured lacks many of the mechanical properties of a cured powder."

This is the case all over this bike for me and when brought to Villy's attension they said to use nail polish to cover the chips. Wouldn't be a big issue with what I saw initially but when looking more all over the bike, there are paint flaws everywhere. I'm sure more will pop up too as the bike is used. It hasn't even been used yet.

Just now, I noticed the chain was very loose so I loosened the bolts on the back wheel to tighten the chain tension. When I retightened the bolts on the wheel the paint just chipped right off the frame and I didn't even tighten it all the way. While I have the bike up I noticed more paint issues on the forks near the front wheel and near the bolts on the front fork.

This is just a sorry excuse for custom bike that's riding the coat tails of Shark Tank. Super disappointed.

Thanks Villy bikes!!! You guys are so personable on the phone. We now have 3 we love them so much!!! I don’t want to take Veronica outside. She’s just breath taking!! Love you guys!!!!

Horrible experience, I received my bike a month ago, pieces missing, paint peeling off, wrong size seat stem. I called 3 x and a email. Finally talked to Chris, he assured me all parts will ship 9-28, never happened, called again, talked to Chris waiting for guys in shipping to give him info. 3 calls later and no receipt of promised tracking email, today is 10-7-20 still no parts as promised.
This company needs to get their act together I was going to buy my wife and kids a custom bike from Villy, NO WAY.!!

I purchased a custom bike for my wife as a Christmas gift and she could not wait to ride it. It brings a smile to our faces when we look at it so colorful it just makes you smile. We live in Chicagoland so we had to wait for a good weather day. The day came and as I watched my wife take off down the street all I could think was how no one else has the same one, she loves it. Quality built, great customer service and a joy to ride. I recommend Villy to anyone and they will not rest until you are completely satisfied especially Chris will make sure of it. I give them ten stars!

The ordering experience was so easy and the customer service is second to none! I love my bike and just might order another one in another color!! Oh and soooo happy I got the basket!!! Thank you so much for getting me back riding again!!!

I love my Bike have been in the market for years and Villy is exactly what I have been looking for. Thank You!

I ordered 2 bikes. The limited edition pearl bike for myself and a custom bike for my fiancé. I worked with Airion - he is amazing! He sent me a couple custom mock ups of the custom bike before deciding to go with one. I also wanted a gold basket to match my bike and he was able to get that done for me. Unfortunately the back fender of mine came bent right out of the box (due to shipping) so they generously sent me a new one. I guess something happened with the powder coat on my fiancé bike and they needed to re paint the whole thing which delayed his bike by a few weeks - complete bummer. Airion needed up sending us some swag which was nice and we finally ended getting the bike about 2 and half months later! (He did tell me that the custom bike would take about 2 weeks longer than the normal 2-3 weeks but it was WAY longer than expected). So the process was kind of a pain but Airion made it tolerable! :) The bikes themselves are subpar. The bikes together cost around $1,800 but the quality just isn't there for that amount of money. You are paying for a cool looking bike - which I do love but there just not really solid.

For the price, this bicycle should have come already assembled. The packing was extensive and meticulous, which tells me that, for a bit more packing, I could have taken it out of the box and ridden away. As it was, by the time I had finished assembly, the front tire was low, and I still haven't ridden it. It's a beautiful bike--just as I imagined it--but next time, I would go to a local bike store and ride one home.

Selecting the color combination was so easy to do with the help from Airiron.

I was running late on getting my wife a mothers day gift. The Wife mentioned she wanted a beach cruiser and I looked them up on the web. Villy came up in the search and they were here in Dallas where i lived. The bikes were more than I wanted to spend but they got the bike built and ready to pick up with in 4 or 5 days just in time for mothers day. great service and the quality of the bike is top notch. you really get what you pay for here.

I ordered a bike for my wife's birthday, took close to 3 months to be delivered. I had to constantly email to get any information provided as to when I could expect it. Even if I new there

Excellent product and excellent customer service. Very very happy with the whole purchase process and the people there are great. Will buy from them again. Oh and the bike is better and nicer than I even expected. Worth every penny. Thanks villy

Box arrived with damage. Called Villy and they got to the (FedEx) The box was picked up the next day and returned to Villy. Villy immediately replaced the damaged parts and shipped the bike back. The entire turnaround took less than 7 days.

They are excellent to deal with on the phone and followed-up with calls to keep us informed. I highly recommend Villy Custom Bike.

My wife loves new bike and gets lots of comments when she is out riding the green-way through the parks.

We ordered this bike expecting quality and professionalism. The bike arrived late after we made it abundantly clear that we needed it on a specific date. It also arrived scratched I spoke to their marketing manager and he said "we have the highest standards I'll get a replacement out to you right away" To this day I have not received the replacement fender.

Also the custom branding is just a cheap sticker. I'm surprised that they would even ask for a review.

Good service, fantastic web site. I was completely satisfied and plesantly suprised at the creation of my cruiser.

Definitely recommend Villy Customs. When I bought my bike, I originally had no intentions of getting one. I got to design exactly what I wanted for a very reasonable price, and couldn't be happier with the result. I also ride a road bike, but sometimes prefer the cruiser because its so unique and fun. My husband has one now too - we love it!

It was a pleasurable experience to order a bike I designed...and have it delivered to my home.